Wiki-Based Content Management

Views:
 
     
 

Presentation Description

Take a look at a Wiki-based, real-life content management system that is used to collect, organize, and optimize software documentation for multiple versions of eight different products. It has over 250,000+ pages of version-controlled online help and manuals. Come hear about how simply it was implemented, the choices and mistakes we've experimented with, and what we’ve learned about the real-life limitations of chunking, conditionals, single-sourcing, and other such techniques.

Comments

Presentation Transcript

Content Management Using a Wiki : 

Rahul Mehrotra Writers UA Software User Assistance Conference Seattle, Washington, USA Tuesday 30 March 2009 1:00-2:15 Content Management Using a Wiki With a different take on DITA

CMS as We See it : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra CMS as We See it http://www.linuxlinks.com/article/20090118153817812/WebCMS.html PRIORITY #1 Common Workflow tool-set process

DITA for Us : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra DITA for Us http://dita.xml.org/resource/5-minute-dita-tutorial PRIORITY #2 Content Reuse Modular Conditional Publishing

What’ve We Got : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra What’ve We Got http://www.agilent.com/find/eesof PRIORITY #3 Seamless Integration

The One : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra The One http://www.atlassian.com/software/confluence PRIORITY #4 Ease of Use Authoring Collaboration

See How We Run : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra See How We Run PRIORITY #5 Transparent Intervention

It’s a Wiki!! : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra It’s a Wiki!! input

Moving the Mountain : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Moving the Mountain input

Single-Source : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Single-Source input

Substance of Style : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Substance of Style storage

What’s in a Space? : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra What’s in a Space? storage

Be Some Other Name : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Be Some Other Name storage

Retain That Perfection : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Retain That Perfection storage

Some New Name : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Some New Name storage

Same Old Function : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Same Old Function storage

That Which We Call a Topic : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra That Which We Call a Topic storage

H1 but Not H2 : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra H1 but Not H2 storage

Source Space : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Source Space storage

Ground Rules : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Ground Rules storage

Label to Preview : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Label to Preview storage

Curb and Displease : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Curb and Displease RE: Lost changes to the doc page for resize_array() Hi, I had made a change to the resize_array() function on 2 Dec 2008. But it does not appear any more. Could you please retrieve the change? Or if that is not possible apply the change to the function? storage

Conditional Push : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Conditional Push storage

Wish Lists : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Wish Lists storage

No Link Unturned : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra No Link Unturned http://home.snafu.de/tilman/xenulink.html storage

Window into it All : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Window into it All storage

Do and Undo : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Do and Undo storage

Privilege and Access : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Privilege and Access storage

Notice Change : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Notice Change output

Corralling Content : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Corralling Content output

Staging Areas : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Staging Areas output

Diverging Paths : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Diverging Paths output

Link Resolution : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Link Resolution output

Scripts Aplenty Lists Galore : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Scripts Aplenty Lists Galore output

It’s a Wrapper : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra It’s a Wrapper output

CMS Complete : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra CMS Complete

DITA do it? : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra DITA do it? http://www.idealliance.org/proceedings/xtech05/papers/03-02-04/ http://talk.bmc.com/blogs/blog-gentle/anne-gentle/dita-wiki http://dita2wiki.sourceforge.net/ http://ffeathers.wordpress.com/2008/10/26/playing-with-dita2confluence/

Web (Wiki) : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Web (Wiki)

Online Help (.html) : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Online Help (.html)

Windows Help (.chm) : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Windows Help (.chm)

Books (.pdf) : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Books (.pdf)

Keyword in a Haystack : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Keyword in a Haystack

Results : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Results Common Workflow tools processes Content Reuse modular conditional Seamless Integration Ease of Use authoring collaboration Transparent Intervention Collaborative Authoring | Transparent Intervention Common Processes | Workflow | Seamless Integration Conditional Publishing | Version Control | Privilege and Access | Modular | Easy-to-Use

Done! : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Done!

Thanks! : 

Writers UA Software User Assistance Conference • Seattle, Washington, USA • Tuesday 30 March 2009 • 1:00-2:15 Content Management Using a Wiki • Rahul Mehrotra Thanks! Questions… Comments… rahul_mehrotra@agilent.com