logging in or signing up CHI2006 sgaw Rafael Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 25 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: January 04, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Secrecy, Flagging, and Paranoia: Adoption Criteria in Encrypted E-mail: Secrecy, Flagging, and Paranoia: Adoption Criteria in Encrypted E-mail Shirley Gaw, Edward W. Felten, Patricia Fernandez-Kelly Princeton UniversitySynopsis: Social Meaning Synopsis Usability Social Meaning AdoptionSlide4: AliceSlide5: ?Prior Work: Prior WorkPGP and Eudora Whitten and Tygar, 1999: PGP and Eudora Whitten and Tygar, 1999S/MIME and Outlook Garfinkel and Miller, 2005: S/MIME and Outlook Garfinkel and Miller, 2005Security with a Sociological Perspective: Security with a Sociological Perspective Password security practices Adams and Sasse, 1999 Physical and digital security practices Dourish et al, 2004 Research Question And Method: Research Question And Method What can we learn about current users to encourage adoption of encryption when needed? Extended Case Method. Burawoy, 1991Site Selection: Site Selection Protests Hanging Banners SquattingSlide13: InterviewInterview Participants (9): Interview Participants (9) Campaigns (3) Finance Legal Tech Support (2) Media HR Organization Secrets Private Public Interview Participants (9): Media HR Legal Campaigns (3) Finance Tech Support (2) Interview Participants (9) Technical Experience Novice Expert Findings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaEncrypting Donation Information: Encrypting Donation InformationSlide19: --Abe We have our supporters out there our supporters are giving us ... donations. So, they're doing it from ... the most sensitive place they can. There’s no commercial reward in it for them. They've come to us and said I have a good heart, I love what you guys do. I want to give you money so that you can do it.Slide20: --Abe [If we violate their trust,] our supporters would say, [sighs] “you know what? You guys are not responsible. We can’t trust you with our—our credit cards. Now I'm not gonna give you any more money.” And that means we're finished.Slide21: Maybe we're over-inflating our importance... but we'd like to believe that [people we oppose] would be very interested to run through our database and see exactly who supports us. They would be very interested to know who our supporters are. And so, we're obliged to protect it in every possible way. --AbeFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & Paranoia Encrypting Secret Plans: Encrypting Secret PlansSlide24: We did a whole bunch of direct action ... we were sending encrypted e-mails back and forth ... so, like, leading up into that so people weren't reading what we were doing--or would know when we were going to do it. --JennySlide25: If the ... police ever come and bust into the office, you shouldn't have a document saying "Hey, I'm discussing how I'm going to campaign against [a controversial issue]." It's not the kind of information you want them to have. --AbeSlide26: You don't want to show your cards. You don't want that stuff out because people's lives are in jeopardy—really. I mean, people are taking an action and could be arrested, could be, you know, jeopardized in some way. --StefanFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaNecessity and Secrecy: Necessity and SecrecySlide29: I think the only people who do encryption in the organization are people who have been trained to be—who are associated with—specifically the [direct actions] we do. So we keep that stuff encrypted. --Stefan Slide30: I don't know of any other reason I would need to encrypt my e-mails `cause most of my e-mails are just ... things public. People could learn, I mean, people could read my e-mails, they wouldn't see anything… --JennySlide31: I don't think any of my communication is anything people are dying to get their hands on. I don't--I am not involved in any of the ... protests or that sort of situation we do. So, there's not as much need for, like, me in the organization to use that kind of thing. --SandraFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaFlagging Importance: Flagging ImportanceSlide34: It's like—OK, if it's automated—fine. But, it's a bit irritating, you know. I get this message and "oooh, it's encrypted." "Can we have a meeting tomorrow at 2:00?" I'm like, what's the secret? --AbeFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaStigma and Paranoia: Stigma and ParanoiaSlide37: So you're saying that ... people should just—even normal people? That ... you're sending e-mail to ... your mom, like "Hey, things are going" That you should encrypt your e-mail. That people should do all that. --Jenny Slide38: I'm not paranoid enough to think the CIA is monitoring my e-mails or anything to that effect. --Sandra Findings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaDesign Implications: Design ImplicationsInvisible Security: Invisible Security Network-in-a-Box, PARCTailored Interfaces: Tailored InterfacesInteroperable Systems: Interoperable Systems Organization Secrets Private Public Technical Experience Novice Expert Summary: Social Meaning Summary Usability Social Meaning Adoption Necessity & Secrecy Flagging Importance Stigma & Paranoia You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
CHI2006 sgaw Rafael Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 25 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: January 04, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Secrecy, Flagging, and Paranoia: Adoption Criteria in Encrypted E-mail: Secrecy, Flagging, and Paranoia: Adoption Criteria in Encrypted E-mail Shirley Gaw, Edward W. Felten, Patricia Fernandez-Kelly Princeton UniversitySynopsis: Social Meaning Synopsis Usability Social Meaning AdoptionSlide4: AliceSlide5: ?Prior Work: Prior WorkPGP and Eudora Whitten and Tygar, 1999: PGP and Eudora Whitten and Tygar, 1999S/MIME and Outlook Garfinkel and Miller, 2005: S/MIME and Outlook Garfinkel and Miller, 2005Security with a Sociological Perspective: Security with a Sociological Perspective Password security practices Adams and Sasse, 1999 Physical and digital security practices Dourish et al, 2004 Research Question And Method: Research Question And Method What can we learn about current users to encourage adoption of encryption when needed? Extended Case Method. Burawoy, 1991Site Selection: Site Selection Protests Hanging Banners SquattingSlide13: InterviewInterview Participants (9): Interview Participants (9) Campaigns (3) Finance Legal Tech Support (2) Media HR Organization Secrets Private Public Interview Participants (9): Media HR Legal Campaigns (3) Finance Tech Support (2) Interview Participants (9) Technical Experience Novice Expert Findings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaEncrypting Donation Information: Encrypting Donation InformationSlide19: --Abe We have our supporters out there our supporters are giving us ... donations. So, they're doing it from ... the most sensitive place they can. There’s no commercial reward in it for them. They've come to us and said I have a good heart, I love what you guys do. I want to give you money so that you can do it.Slide20: --Abe [If we violate their trust,] our supporters would say, [sighs] “you know what? You guys are not responsible. We can’t trust you with our—our credit cards. Now I'm not gonna give you any more money.” And that means we're finished.Slide21: Maybe we're over-inflating our importance... but we'd like to believe that [people we oppose] would be very interested to run through our database and see exactly who supports us. They would be very interested to know who our supporters are. And so, we're obliged to protect it in every possible way. --AbeFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & Paranoia Encrypting Secret Plans: Encrypting Secret PlansSlide24: We did a whole bunch of direct action ... we were sending encrypted e-mails back and forth ... so, like, leading up into that so people weren't reading what we were doing--or would know when we were going to do it. --JennySlide25: If the ... police ever come and bust into the office, you shouldn't have a document saying "Hey, I'm discussing how I'm going to campaign against [a controversial issue]." It's not the kind of information you want them to have. --AbeSlide26: You don't want to show your cards. You don't want that stuff out because people's lives are in jeopardy—really. I mean, people are taking an action and could be arrested, could be, you know, jeopardized in some way. --StefanFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaNecessity and Secrecy: Necessity and SecrecySlide29: I think the only people who do encryption in the organization are people who have been trained to be—who are associated with—specifically the [direct actions] we do. So we keep that stuff encrypted. --Stefan Slide30: I don't know of any other reason I would need to encrypt my e-mails `cause most of my e-mails are just ... things public. People could learn, I mean, people could read my e-mails, they wouldn't see anything… --JennySlide31: I don't think any of my communication is anything people are dying to get their hands on. I don't--I am not involved in any of the ... protests or that sort of situation we do. So, there's not as much need for, like, me in the organization to use that kind of thing. --SandraFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaFlagging Importance: Flagging ImportanceSlide34: It's like—OK, if it's automated—fine. But, it's a bit irritating, you know. I get this message and "oooh, it's encrypted." "Can we have a meeting tomorrow at 2:00?" I'm like, what's the secret? --AbeFindings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaStigma and Paranoia: Stigma and ParanoiaSlide37: So you're saying that ... people should just—even normal people? That ... you're sending e-mail to ... your mom, like "Hey, things are going" That you should encrypt your e-mail. That people should do all that. --Jenny Slide38: I'm not paranoid enough to think the CIA is monitoring my e-mails or anything to that effect. --Sandra Findings: Findings Applications of Encryption Encryption of Donation Information Encryption of Secret Plans Social Context to Using Encryption Necessity & Secrecy Flagging Importance Stigma & ParanoiaDesign Implications: Design ImplicationsInvisible Security: Invisible Security Network-in-a-Box, PARCTailored Interfaces: Tailored InterfacesInteroperable Systems: Interoperable Systems Organization Secrets Private Public Technical Experience Novice Expert Summary: Social Meaning Summary Usability Social Meaning Adoption Necessity & Secrecy Flagging Importance Stigma & Paranoia