Mr Girish Kumar

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Technology for quality healthcare

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Technology for Quality Healthcare :

Girish Kumar Practice Head- Healthcare & Life Sciences, HP INDIA March 18, 2012 - Kolkota Technology for Quality Healthcare

THE COMPLEXITY OF HEALTHCARE DELIVERY:

THE COMPLEXITY OF HEALTHCARE DELIVERY Source: Life Magazine 1993

Current Technology Challenges for Healthcare :

Current Technology Challenges for Healthcare Adaptation of Practice & Tech Solutions Information Explosion , Innovation & consumerism Increasing price of Life…… DEMANDING QUALITY HEALTHCARE

Healthcare & Technoogy Challenges... Today:

Healthcare & Technoogy Challenges ... Today Technology utilization in healthcare lags behind other industries... Impacting productivity and quality Fragmented workflow... Poor adherence to Stardards in Healthcare Practice and IT Solutioning Capturing Patient data at Point of Care Volume Issues and Skewed ratios at Delivery of care Management of Change – ICT Adaptation

sick care …TO… integrated health ManagementIS Technical Scope (Apps):

sick care …TO… integrated health Management IS Technical Scope (Apps) Hospitals GPs Nsg Homes Diagnostics payers Pharma DM/ Home care Tele Medicine/ mHealth Med Eqpts / Devices S IC K CARE WELLNESS Internet STANDARDS & W O R K F L O W R E P O R T I N G B U S S I N E S S I N T E L L I G E N C E D A T A W A R E H O U S I N G

PowerPoint Presentation:

Hospitals GPs Nsg Homes Diagnostics payers Pharma DM/ Home care Tele Medicine/ mHealth Med Eqpts / Devices Database SICK CARE WELLNESS Internet STANDARDS & W O R K F L O W R E P O R T I N G B U S S I N E S S I N T E L L I G E N C E D A T A W A R E H O U S I N G Technology is the LIVE WIRE……………….

Information Technology as a Tool:

Information Technology as a Tool Conquers Distances... Sets standards of operation...... Allows data to be captured in real time.. Ensures Interoperability...... Brings in Transparency to processes.......... Builds Accountability....... Creates Measurable outcomes........ Creates Audit Trails........ Evidence based practice & Quality Healthcare .......

IT…………….and Quality Healthcare :

IT…………….and Quality Healthcare Partnering to create an information and knowledge-driven value chain “Get the data right…” “Make decisions count…” “Transform health outcomes…”

PowerPoint Presentation:

HP-HIMS Nursing Care Plan ADT Bed reservation, Admission, Discharge, Transfer Clinical Management (Ortho, Surgery, Cardiology, Oncology..) Nursing Management Order Management System Pharmacy Billing Charging, Packages, Discount , Pricing, Deposit Diet Management Housekeeping, Linen Registration EMR ( Clinical Documentation, Patient records) Accident & Emergency Operation Theatre Medical Records LIS IVF RIS - PACS X Ray USG CT MRI PET CATH Mamo Monitoring ICU Bed Side E R P AR HR AP FA GL MM 3 rd Party Claims CRM Call Operations A N A L Y T I C S Appointment & Scheduling Fees Customer feedback Clinical Safety & Risk Mgmt Market & Strategic Analysis Opportunity Mgmt Portal Drug Database ICD, DRG Patient Tracking Biometric Nurse Call System H I M S L A N D S C A P E

Technology solutions for Quality and Patient safety:

Technology solutions for Quality and Patient safety EHR / EMR Biometric identifications CPOE- e-Prescriptions, online pharmacy Online diagnostic orders Equipment Interfacing – Lab, imageology, Patient monitors, Nurse call systems Bar code- wrist band, drugs and consumables RFID – Asset tagging, surgical gadgets/ instruments

PowerPoint Presentation:

Melding-central Patient Send and receive messages Custom menus and predefined messages Personnel Fire Team Predefined acknowledge alternatives Replay and forward (auto and manual) On-touch duty or assault calls Hospital Communication System IP Phone messaging Nurse Call Medical team assembly Hospital Orderly Building Alerts Robotics Elevators Notifications Clinical Applications HP HMIS Hospital Comm. System

Real time location and tracking:

Real time location and tracking Asset Management Equipment Maintenance Temperature Monitoring Workflow & Resource Management Patient & Staff Safety Reduce costs Improve operational efficiencies Increase patient safety Track …current and historical location of medical devices and people, from a Web interface Alert …automated alerting and notification (pump leaving a protected zone, overdue for maintenance, requiring delivery, etc.) Manage …the utilization of equipment, control the workflow and utilize location data for operational analysis Integrate …location and status information to existing hospital applications ( e.g asset mgmt, EMR, etc.)

Connecting Dots Across The Portfolio :

Connecting Dots Across The Portfolio Capture information at point-of-care; point-of-encounter Patient’s Room 24hrs Pharmacy Labs (Blood Work) Treatment Room Radiology/MRI Doctor’s Office Point-of-Care Registration EMR Server Control Manage Integrate Insights Intelligence in the workflow

PowerPoint Presentation:

A patient’s medical record – one of many

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The integration hub

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Delivery to the point of care

PowerPoint Presentation:

The search engine at work

STEP- 1-HOSPITAL ACCREDITATION BASED ON LEVEL OF IT ADAPTATION :

STEP- 1-HOSPITAL ACCREDITATION BASED ON LEVEL OF IT ADAPTATION INTEGRATED HIS LIS/RIS/PACS Full Demographic details e-prescriptions and online processing Online diagnostic ordering & Reporting Digital capturing of all case notes & medical protocols On line referrals/transfers/discharges Discharge summary/settlement PATIENT DATA BASE/ EMR MIS & CIS Reports/Dashboards ERP/CRM HIS Solution Offerings Nursing protocols/service orders Standards: HL7/ICD/DICOM/PACS/ASTM/NANDA NIC/NOC

Pitfalls Along The Technology Adoption Journey:

Pitfalls Along The Technology Adoption Journey “Medical Grade” Converged Infrastructure Matters Clinical Adoption of IT solutions Expectations of Availability and Service Clinician Tolerance for downtime and poor service Time Value Headline Grabbers Privacy/Security Breaches Downtime of mission critical systems Medical Errors – Unintended Consequences Clinical adoption of IT solutions Questioning the ROI

Q&A:

Q&A girishkumar@hp.com IT is an Enabler……………….. Not a Substitution

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