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See all Premium member Presentation Transcript Slide 1: Emotional Intelligence “Emotional Intelligence Sets Apart Good Leaders” EI Presentations Cover’s : EI Presentations Cover’s Introduction Definition & Meaning Basic Emotions Components of EI Nine strategies for promoting EI EI Test Slide 3: IQ means Intelligence quotient EQ means Emotional quotient EI means Emotional intelligence Basic Emotions : Basic Emotions Joy Surprise Love Sadness Anger Disgust Fear What is Emotional Intelligence (EI)? : The ability to … * Understand the needs and feeling of oneself and other people. * Manage one’s own feeling. * Respond to others in appropriate ways. What is Emotional Intelligence (EI)? Definitions of EI : Definitions of EI Here are two of many definitions out there: Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill assess, and manage the emotions of one's self, of others, and of groups. A form of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. (Salovey & Mayer, 1990) “Amygdala”To Get at Emotion, : “Amygdala”To Get at Emotion, Amygdala is the most elemental part of the brain which is linked with person’s mental and Emotional state. Emotional Intelligence (EI) Four Major Components : Emotional Intelligence (EI) Four Major Components IQ v/s EQ(Intelligence Quotient v/s Emotional Quotient) : IQ v/s EQ(Intelligence Quotient v/s Emotional Quotient) The research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ 80% EQ Slide 10: EQ IQ THE PERSONALITY The HEAD The HEART Thinking Part Feeling Part EMOTIONAL SKILLS MANAGERS SHOULD LEARN : EMOTIONAL SKILLS MANAGERS SHOULD LEARN EMOTIONAL COMPETENCY EMOTIONAL MATURITY EMOTIONAL SENSITIVITY I. EMOTIONAL COMPETENCY : I. EMOTIONAL COMPETENCY Tackling Emotional Upsets High Self-esteem Handling Egoism Handling Inferiority Complex II. EMOTIONAL MATURITY : II. EMOTIONAL MATURITY Self-Awareness Developing Others Delaying Gratification Adaptability and Flexibility III. EMOTIONAL SENSITIVITY : III. EMOTIONAL SENSITIVITY Understanding Threshold of Emotional Stimulation Empathy Improving Inter-personal Relations Communicability of Emotions Applying EQ in Business Organization : Human resources planning Job profiling Recruitment interviewing,selection & Training Management development Customer relations and customer service, and more Corporate culture Emotional Support Leadership Applying EQ in Business Organization Characteristics of a low EQ Person : Characteristics of a low EQ Person “If only I had a different job … …” “If only I had finished graduation … …” “If only I had been handsome/beautiful …” “If only my spouse had stopped drinking …” “If only I had been born rich and famous…” “If only I had good contacts…” “If only I had better friends …” “If only I had married someone else …” Characteristics of a High EQ Person : Characteristics of a High EQ Person A time to be aggressive and a time to be passive, A time to wait and a time to watch, A time to be together and a time to be alone, A time to fight and a time to love, A time to work and a time to play, A time to cry and a time to laugh, A time to confront and a time to withdraw, A time to speak and a time to be silent, A time to be patient and a time to decide. Nine Strategies for Promoting Emotional Intelligence : Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotion and the need to take action Preventing depression through “learned optimism” Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Using “gut feelings” in decision making Developing listening skills Nine Strategies for Promoting Emotional Intelligence You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.