KMC staff survey

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Category: Entertainment
     
 

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Summary 107 responses received from approx 500 staff. VFM is seen as poor (andgt;45% rated it as poor or unacceptable). In the restaurant food presentation was seen as good but food temperature and portion sizes are major issues. Hospitality scores better. Staff friendliness scored highly, but speed of service, staff knowledge, complaint handling and menu, information and tariff display are issues that need to be addressed.

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