kskee

KEE – The Kansas Equipment Reuse ProgramSara Sack, Ph.D. University of KansasDirector, ATK & KEE: 

KEE – The Kansas Equipment Reuse Program Sara Sack, Ph.D. University of Kansas Director, ATK andamp; KEE

Overview of KEE: 

Overview of KEE Refurbishment program Full range of durable medical equipment (DME) Statewide Five AT Access Sites serve as distribution centers Give away All persons with disabilities and chronic health conditions, Medicaid beneficiaries andamp; eligibles are prioritized

How did KEE get started?: 

How did KEE get started? Legislators were concerned about equipment at yard sales State budget was being reviewed during a tightening economy Intensive review of the proposed DME budget (approximately $11 million) Ongoing relationship between Health Care Policy and State Tech Program (ATK)

How did KEE get started?: 

How did KEE get started? Health Care Policy (Kansas Medicaid) and ATK discussions resulted in a NIDRR Field Initiated grant application Received $449,478 to develop a statewide cost-neutral DME reutilization program from October 2001 – September 2004

How is KEE funded?: 

How is KEE funded? Health Care Policy, Department of Administration and the University of Kansas, ATK’s lead agency Title XIX funds $449,264 (1:1 state to federal match)

How was KEE designed?: 

How was KEE designed? Numerous discussions between consumers, DME providers, ATK Advisory Council and staff from Health Care Policy and ATK Developed agreed upon quality indicators

Kansas Version of Quality Indicators: 

Kansas Version of Quality Indicators Redistribute quality equipment Sanitized, repaired and refurbished if needed Qualified vendors who back their work are paid to refurbish

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All consumers should have equal access to DME regardless of geography, income, disability and health conditions, and type of DME needed Regional distribution centers Access to DME is essential to quality of life and influences consumers’ perceptions regarding safety, home and family relationships, and community involvement Timely access but not an urgent care program Inventory turn around within 90 days

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Commitment to establishing a program that can be sustained over time Must prove that the program is cost effective, or at the least, cost neutral for agencies to continue to participate DME of sufficient value to warrant tracking and refurbishment Items such as wheelchairs (manual and power), scooters, hospital beds, communication devices, lifts, lift chairs, specialized strollers, etc.) Reduce transportation barriers that limit consumers’ access to assistive technology Use staff and volunteers from disability and nondisability organizations to pick up and deliver equipment Paid DME providers to deliver equipment Hired couriers to pickup and deliver equipment

Slide10: 

Increase the probability that AT/DME is used by the original consumer or another consumer High national rates of abandonment not acceptable Employ specific strategies to decrease possibility of abandonment Link consumer to the DME provider for maintenance, repair, or reassessment Link consumer to the Tech Act Program staff for additional demonstration and training If equipment is not being used, pick it up for reassignment General public readily views use of DME as a solution Involve nondisability partners in volunteer regional networks

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How does KEE work?: 

How does KEE work? How does KEE obtain inventory? Track Medicaid equipment and bring it back into the program when it is no longer in use Conduct public awareness campaign to obtain donated equipment How do customers donate or request equipment? Call their regional AT Access Site using the toll-free number AT Access Site staff enter consumer and equipment records into database Staff arrange for pick up of donated items Staff look for equipment to match consumer’s needs and arrange for delivery

What happens to equipment? : 

What happens to equipment? Pick up Equipment Sanitize Routine maintenance Deliver Equipment Consumer Vendor for refurbishment DME Vendors Obtain prior authorization for repair from KEE Coordinator Deliver or return to network

What resources are needed to operate KEE? : 

What resources are needed to operate KEE? Overall Staff Donated time of ATK Project Director 1 FTE Coordinator Average of 20 hours per week at each of the 5 AT Access Sites Network team volunteers (may be reimbursed for time, mileage, etc.)

Slide15: 

Coordinator responsibilities Build equipment inventory Work with vendors to enter equipment into tracking system Conduct one and seven month follow-up calls Coordinate public awareness activities Work with subcontractors to help them solve problems they’ve identified in their region

Slide16: 

Review all program data including consumer satisfaction to identify trends Quality assurance Timeliness Cost efficacy Compile and submit reports

Slide17: 

Subcontractor responsibilities Develop and maintain diverse network team Train network team Match available equipment to consumers’ needs Coordinate pick up and delivery of equipment Promote the program in their region

Slide18: 

Routinely address liability concerns Maintain an adequate refurbishment budget Use certified vendors to refurbish Train staff and volunteers (sanitization, maintenance, pick up and delivery practices) Match skills to task and employ safety practices Use local consultants to match certain categories of equipment (gait trainers, standers, CPAPs, Bipaps, feeding pumps) Disclaimer on the website and on the delivery form

Consumer Requests: 

Consumer Requests 431 individuals requested equipment in Year 1 631 individuals requested equipment in Year 2 706 individuals requested equipment in the first 9 months of Year 3

Program Outcomes: 

Program Outcomes

DME Reassignments: 

DME Reassignments 127 items reassigned in Year 1 269 items reassigned in Year 2 403 items reassigned in the first 9 months of Year 3

Program Outcomes: 

Program Outcomes

Donations: 

Donations 275 items donated in Year 1 338 items donated in Year 2 518 items donated in the first 9 months of Year 3 Only 70 items (6%) were originally purchased by Medicaid

Program Outcomes: 

Program Outcomes

Value of Reassignments: 

Value of Reassignments Items worth $183,941 were reassigned in Year 1 Items worth $320,045 were reassigned in Year 2 Items worth $395,073 were reassigned in the first 9 months of Year 3

Program Outcomes: 

Program Outcomes

Value of Donations: 

Value of Donations Items worth $325,568 were donated in Year 1 Items worth $384,054 were donated in Year 2 Items worth $511,015 were donated in the first 9 months of Year 3

Program Outcomes: 

Program Outcomes

What roles do KEE’s partners play?: 

What roles do KEE’s partners play? DME providers are champions of KEE Provide valuable knowledge of the inventory Promote the program to consumers and recruit other DME providers KEE brings business through refurbishing as well as repeat business from KEE consumers Appreciate timely payment

Slide30: 

Disability and nondisability network volunteers Increase public awareness Build inventory Help control program costs Increase volunteers’ knowledge and comfort level with use of technology

Slide31: 

Kansas Medicaid Serves as the financial partner Links KEE with DME providers Demonstrates support by promoting KEE and backing program decisions Cost effective option to access DME

What were some initial challenges?: 

What were some initial challenges? Changed state policy regarding equipment ownership Developed consumer stakeholder support Wider range of equipment Serves more Kansans Establishing and adhering to high quality program and refurbishment standards Acquiring sufficient range and depth of equipment Quickly received consumer requests, but no inventory

What are some ongoing challenges? : 

What are some ongoing challenges? Recruiting and managing volunteers Refining staff skills in matching equipment to consumers’ needs Moving and delivering equipment Fluctuating demands on staff time Establishing realistic goals To expand or not to expand…

Advice to others?: 

Advice to others? Develop partnerships, don’t go it alone. Trust your partners and give the program time to develop before you make programmatic changes. Communicate regularly with all partners. Establish quality standards and follow them. Consider liability – keep everyone safe. Insist on an adequate refurbishment budget.

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Questions? For more information contact: Sara Sack, University of Kansas, 620-421-8367 or ssack@ku.edu