About DesiCrew :
About DesiCrew Rural Technology Business Incubator (RTBI) at IIT Madras incubated a concept of doing BPO work from rural / semi-urban area in 2005
DesiCrew started in 2007 with objective of creating a business which also provides meaningful livelihood in rural / semi-urban areas
Currently 4 delivery centres in Tamil Nadu and one in Karnataka operational with 250+ people. Sales office in Mumbai, Delhi, Chennai and Bangalore.
DC has built tremendous intellectual knowledge in taking large complex projects, getting them executed in distributed fashion with centralized control
Collective team experience of 21+years on the rural BPO concept
Clients :
Clients Clients Serviced Service Offerings
DesiCrew’s Delivery Model :
DesiCrew’s Delivery Model Breaking delivery into small units and getting it executed from smaller centers (25-100 seats)
Target Gross Margin of 40% (including Project Management) at 50 seat, 100 people unit
Extensive investment in infrastructure (200% power backup, connectivity redundancy)
Small unit ensures low overheads
Distributed work, centralized control and visibility
Extensive use of technology to recruit, train and manage operations
Building relationship with local community
Business Manager is single point of contact for customer and also owns gross margin targets
Building higher level of competence in delivery centers for career growth, scale and managing costs
DesiCrew’s Value Proposition :
DesiCrew’s Value Proposition Value Proposition Differentiation One of the earliest Rural BPO
Has build a good brand in the market
Has gone through learning process on what works and what does not
High maturity in delivery – no client lost due to quality issues
Highly energetic, committed team
Enviable client list Social Impact Job Creation
Influx of money and skills in rural pockets
Increased savings
Increased social standing
Reverse migration
DesiCrew Team :
DesiCrew Team Senior Management
Saloni Malhotra (CEO) – B.E. from Pune University, working on Rural BPO concept for nearly 5 years
Manivannan (President & COO) – MBA from IIM Bangalore, worked with ICICI, founder member of GramIT (one of the earliest rural BPO)
Business Heads
Parthib S (New Media) – Managed his own Training company for 5 years
Thiru S (Insurance) – Managed his own Call Center for 3 years.
Ashwanth G (Strategic Client) – Alumnus of University of Kent.,UK Founding team member of DesiCrew.
Support Functions
Sarath Chandra (Head IT) – MBA in IT from Bhartiar University, 10+ years experience from data centers to rural connectivity
Foram Mehta (Corporate Services) - Founding team member of DesiCrew. Board
Saloni Malhotra – Founder CEO of DesiCrew
Dr. Aarti Kawlra – Founder Director of DesiCrew
Rajiv Kuchhal –Founder team member of Infosys BPO, COO of OnMobile, currently investor / mentor in Social Enterprises
Arun Seth – Chairman of BT-India, Alumnus of IIT Kanpur
Lakshmi V (Represent RTBI)
Manivannan (Invitee to the Board)
Advisors
Prof. Ashok Jhunjhunwala (Advisor) - Chairman of RTBI, Member of Prime Ministers Scientific Advisory Committee
Paul Basil (Advisor) – Founder of Villgro, a rural innovations incubator
Jacintha (HR Consultant) – Founding team member of Infosys BPO. Ex-Head of HR at OnMobile
Dr. Rajaram (Technology Consultant) – Alumnus of IIT Kharagpur, Founder of Expert Software system,, over 35+years of experience on high end software development Management Team Board / Advisors
DesiCrew Delivery Centers (DCDCs) :
DesiCrew Delivery Centers (DCDCs) Appkoodal, Erode, TN Kaup, Udupi, Karnataka
DCDC Production Floor :
DCDC Production Floor Appakoodal, Erode, TN Kollumangudi, Thiruvarur, TN
Thank you :
Thank you saloni@desicrew.in