session 3 featured speaker peter

Slide1: 

Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007 Quality Assurance and Quality Engineering at Disney

In Attendance from Disney: 

In Attendance from Disney Nat Doersam Manager, Quality Assurance Disneyland Resort Rich Smolowitz Manager, Quality Assurance Walt Disney World Resort

Agenda : 

Agenda Disney and Space Our Community Disney’s Quality Culture Quality Assurance Show Operational Ride Quality Engineering Quality Audit Global Sourcing

Disney and Space Exploration : 

Disney and Space Exploration Space travel and exploration was always a fascination for Walt Disney. Disney produced three space-themed television specials in the 1950s -- "Man in Space," "Man and the Moon" and "Mars and Beyond." The three specials included participation from leading space scientists including Dr. Wernher von Braun, Willy Ley and Heinz Haber.

Slide5: 

Now, Walt Disney World Resort guests can take a trip to Mars aboard Mission: SPACE at Epcot. Guests experience a pulse-racing liftoff and the sensations of traveling in outer space on an out-of-this-world mission to Mars.

Slide6: 

Studio Entertainment Consumer Products Media Networks Parks & Resorts The

Slide7: 

Domestic Parks & Resorts

Slide8: 

International Parks & Resorts

Slide10: 

Over 200,000 ride mass transit on a single day 4 Theme Parks, 2 Water Parks, 95 Attractions, 25,366 Rooms

Similarities and Differences : 

Similarities and Differences Continuous focus on efficiencies and speed to market Managing risk Pressure surrounding a launch and launching an attraction Media scrutiny Keeping machinery running, and running, and running…. Facing the many issues of safety and quality in the workplace

Disney and Safety: 

Disney and Safety Safety is the cornerstone of our four keys to quality: Safety Courtesy Show Efficiency

Slide13: 

Show Quality

Show Quality - Subjective: 

Show Quality - Subjective

Sample Map Outlining VPI Points: 

Sample Map Outlining VPI Points

VPI Rating Scale: 

VPI Rating Scale

SAMPLE VPI CATEGORY SUMMARY: 

SAMPLE VPI CATEGORY SUMMARY

Slide18: 

Operational Excellence

Attractions Alignment : 

6 Core Operator Positions GLOBAL WDW 8 Attraction Classifications 11 Disney Theme Parks 4 WDW Theme Parks 265 Disney Attractions 100 WDW Attractions 3.3 Billion Worldwide Guest Interactions 1.08 Billion WDW Guest Interactions Attractions Alignment Greeter, Grouper, Load, Dispatch, Unload, Tower Rotating, Dark, Flume, Coaster, Simulator, Theatre, Watercraft, Walkthrough

Disney’s Wild About Safety: 

Disney’s Wild About Safety http://disney.go.com/safety/

Safety Communication & Instruction : 

Safety Communication & Instruction

Ride Quality Assurance: 

Ride Quality Assurance

Slide24: 

Unusual Inspection Space Entry

Quality Engineering: 

Quality Engineering

Procedure Development: 

Procedure Development Maintenance MAXIMO Job Plans MR Maintenance OG NDT MAXIMO Job Plans Attraction Operation Testing & Inspection Systematic Training & Certification Program

RL PM Due Reports: 

RL PM Due Reports

Lightboard: 

Lightboard

Auditing: 

Auditing

Slide45: 

OEO OPERATIONAL AUDIT REFRESHER TRAINING TRAINER ACCOUNTABILITY MANUFACTURER’S REQUIREMENTS OPERATING GUIDES PRE-OPENING CHECKLISTS FEDERAL/STATE REQUIREMENTS TRAINER SELECTION TRAINING GUIDES/TRAINING TOOLS TRAIN-THE-TRAINER SESSIONS TRAINER DEVELOPMENT OJT/TRAINING SESSIONS UPDATE TRAINING KNOWLEDGE ASSESSMENTS PERFORMANCE ASSESSMENTS MANAGER REQUALIFICATIONS

Audit Structure : 

Audit Structure

Global Sourcing: 

Global Sourcing

SBL – Beijing ChinaHKDL Small World Ride Design and ProductionOctober 2006: 

SBL – Beijing China HKDL Small World Ride Design and Production October 2006

Slide49: 

SBL is located in Beijing

Slide50: 

5th RING RD 3rd RING RD 4th RING RD

Slide51: 

OFFICES WELD SHOP MACHINE & ASSY SHOPS FRP & PAINT SHOPS WAREHOUSING CANTEEN DORMS OUTDOOR ASSY AREA, PAINT, & MOLD STORAGE OUTDOOR STAGING AREA

SBL – Beijing China: 

SBL – Beijing China

Summing Up….: 

Summing Up….

Our Cast is our Greatest Asset: 

Our Cast is our Greatest Asset “You can dream, create, design and build the most wonderful place in the world but it requires people to make the dream a reality!” Walt Disney