logging in or signing up session 3 featured speaker peter Patrizia Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 167 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: March 19, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Slide1: Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007 Quality Assurance and Quality Engineering at DisneyIn Attendance from Disney: In Attendance from Disney Nat Doersam Manager, Quality Assurance Disneyland Resort Rich Smolowitz Manager, Quality Assurance Walt Disney World ResortAgenda : Agenda Disney and Space Our Community Disney’s Quality Culture Quality Assurance Show Operational Ride Quality Engineering Quality Audit Global Sourcing Disney and Space Exploration : Disney and Space Exploration Space travel and exploration was always a fascination for Walt Disney. Disney produced three space-themed television specials in the 1950s -- "Man in Space," "Man and the Moon" and "Mars and Beyond." The three specials included participation from leading space scientists including Dr. Wernher von Braun, Willy Ley and Heinz Haber. Slide5: Now, Walt Disney World Resort guests can take a trip to Mars aboard Mission: SPACE at Epcot. Guests experience a pulse-racing liftoff and the sensations of traveling in outer space on an out-of-this-world mission to Mars. Slide6: Studio Entertainment Consumer Products Media Networks Parks & Resorts TheSlide7: Domestic Parks & Resorts Slide8: International Parks & Resorts Slide10: Over 200,000 ride mass transit on a single day 4 Theme Parks, 2 Water Parks, 95 Attractions, 25,366 RoomsSimilarities and Differences : Similarities and Differences Continuous focus on efficiencies and speed to market Managing risk Pressure surrounding a launch and launching an attraction Media scrutiny Keeping machinery running, and running, and running…. Facing the many issues of safety and quality in the workplaceDisney and Safety: Disney and Safety Safety is the cornerstone of our four keys to quality: Safety Courtesy Show Efficiency Slide13: Show QualityShow Quality - Subjective: Show Quality - SubjectiveSample Map Outlining VPI Points: Sample Map Outlining VPI Points VPI Rating Scale: VPI Rating Scale SAMPLE VPI CATEGORY SUMMARY: SAMPLE VPI CATEGORY SUMMARYSlide18: Operational ExcellenceAttractions Alignment : 6 Core Operator Positions GLOBAL WDW 8 Attraction Classifications 11 Disney Theme Parks 4 WDW Theme Parks 265 Disney Attractions 100 WDW Attractions 3.3 Billion Worldwide Guest Interactions 1.08 Billion WDW Guest Interactions Attractions Alignment Greeter, Grouper, Load, Dispatch, Unload, Tower Rotating, Dark, Flume, Coaster, Simulator, Theatre, Watercraft, WalkthroughDisney’s Wild About Safety: Disney’s Wild About Safety http://disney.go.com/safety/Safety Communication & Instruction : Safety Communication & Instruction Ride Quality Assurance: Ride Quality AssuranceSlide24: Unusual Inspection Space Entry Quality Engineering: Quality EngineeringProcedure Development: Procedure Development Maintenance MAXIMO Job Plans MR Maintenance OG NDT MAXIMO Job Plans Attraction Operation Testing & Inspection Systematic Training & Certification ProgramRL PM Due Reports: RL PM Due ReportsLightboard: LightboardAuditing: AuditingSlide45: OEO OPERATIONAL AUDIT REFRESHER TRAINING TRAINER ACCOUNTABILITY MANUFACTURER’S REQUIREMENTS OPERATING GUIDES PRE-OPENING CHECKLISTS FEDERAL/STATE REQUIREMENTS TRAINER SELECTION TRAINING GUIDES/TRAINING TOOLS TRAIN-THE-TRAINER SESSIONS TRAINER DEVELOPMENT OJT/TRAINING SESSIONS UPDATE TRAINING KNOWLEDGE ASSESSMENTS PERFORMANCE ASSESSMENTS MANAGER REQUALIFICATIONSAudit Structure : Audit Structure Global Sourcing: Global SourcingSBL – Beijing ChinaHKDL Small World Ride Design and ProductionOctober 2006: SBL – Beijing China HKDL Small World Ride Design and Production October 2006Slide49: SBL is located in BeijingSlide50: 5th RING RD 3rd RING RD 4th RING RDSlide51: OFFICES WELD SHOP MACHINE & ASSY SHOPS FRP & PAINT SHOPS WAREHOUSING CANTEEN DORMS OUTDOOR ASSY AREA, PAINT, & MOLD STORAGE OUTDOOR STAGING AREASBL – Beijing China: SBL – Beijing China Summing Up….: Summing Up….Our Cast is our Greatest Asset: Our Cast is our Greatest Asset “You can dream, create, design and build the most wonderful place in the world but it requires people to make the dream a reality!” Walt Disney You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
session 3 featured speaker peter Patrizia Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 167 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: March 19, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Slide1: Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007 Quality Assurance and Quality Engineering at DisneyIn Attendance from Disney: In Attendance from Disney Nat Doersam Manager, Quality Assurance Disneyland Resort Rich Smolowitz Manager, Quality Assurance Walt Disney World ResortAgenda : Agenda Disney and Space Our Community Disney’s Quality Culture Quality Assurance Show Operational Ride Quality Engineering Quality Audit Global Sourcing Disney and Space Exploration : Disney and Space Exploration Space travel and exploration was always a fascination for Walt Disney. Disney produced three space-themed television specials in the 1950s -- "Man in Space," "Man and the Moon" and "Mars and Beyond." The three specials included participation from leading space scientists including Dr. Wernher von Braun, Willy Ley and Heinz Haber. Slide5: Now, Walt Disney World Resort guests can take a trip to Mars aboard Mission: SPACE at Epcot. Guests experience a pulse-racing liftoff and the sensations of traveling in outer space on an out-of-this-world mission to Mars. Slide6: Studio Entertainment Consumer Products Media Networks Parks & Resorts TheSlide7: Domestic Parks & Resorts Slide8: International Parks & Resorts Slide10: Over 200,000 ride mass transit on a single day 4 Theme Parks, 2 Water Parks, 95 Attractions, 25,366 RoomsSimilarities and Differences : Similarities and Differences Continuous focus on efficiencies and speed to market Managing risk Pressure surrounding a launch and launching an attraction Media scrutiny Keeping machinery running, and running, and running…. Facing the many issues of safety and quality in the workplaceDisney and Safety: Disney and Safety Safety is the cornerstone of our four keys to quality: Safety Courtesy Show Efficiency Slide13: Show QualityShow Quality - Subjective: Show Quality - SubjectiveSample Map Outlining VPI Points: Sample Map Outlining VPI Points VPI Rating Scale: VPI Rating Scale SAMPLE VPI CATEGORY SUMMARY: SAMPLE VPI CATEGORY SUMMARYSlide18: Operational ExcellenceAttractions Alignment : 6 Core Operator Positions GLOBAL WDW 8 Attraction Classifications 11 Disney Theme Parks 4 WDW Theme Parks 265 Disney Attractions 100 WDW Attractions 3.3 Billion Worldwide Guest Interactions 1.08 Billion WDW Guest Interactions Attractions Alignment Greeter, Grouper, Load, Dispatch, Unload, Tower Rotating, Dark, Flume, Coaster, Simulator, Theatre, Watercraft, WalkthroughDisney’s Wild About Safety: Disney’s Wild About Safety http://disney.go.com/safety/Safety Communication & Instruction : Safety Communication & Instruction Ride Quality Assurance: Ride Quality AssuranceSlide24: Unusual Inspection Space Entry Quality Engineering: Quality EngineeringProcedure Development: Procedure Development Maintenance MAXIMO Job Plans MR Maintenance OG NDT MAXIMO Job Plans Attraction Operation Testing & Inspection Systematic Training & Certification ProgramRL PM Due Reports: RL PM Due ReportsLightboard: LightboardAuditing: AuditingSlide45: OEO OPERATIONAL AUDIT REFRESHER TRAINING TRAINER ACCOUNTABILITY MANUFACTURER’S REQUIREMENTS OPERATING GUIDES PRE-OPENING CHECKLISTS FEDERAL/STATE REQUIREMENTS TRAINER SELECTION TRAINING GUIDES/TRAINING TOOLS TRAIN-THE-TRAINER SESSIONS TRAINER DEVELOPMENT OJT/TRAINING SESSIONS UPDATE TRAINING KNOWLEDGE ASSESSMENTS PERFORMANCE ASSESSMENTS MANAGER REQUALIFICATIONSAudit Structure : Audit Structure Global Sourcing: Global SourcingSBL – Beijing ChinaHKDL Small World Ride Design and ProductionOctober 2006: SBL – Beijing China HKDL Small World Ride Design and Production October 2006Slide49: SBL is located in BeijingSlide50: 5th RING RD 3rd RING RD 4th RING RDSlide51: OFFICES WELD SHOP MACHINE & ASSY SHOPS FRP & PAINT SHOPS WAREHOUSING CANTEEN DORMS OUTDOOR ASSY AREA, PAINT, & MOLD STORAGE OUTDOOR STAGING AREASBL – Beijing China: SBL – Beijing China Summing Up….: Summing Up….Our Cast is our Greatest Asset: Our Cast is our Greatest Asset “You can dream, create, design and build the most wonderful place in the world but it requires people to make the dream a reality!” Walt Disney