OD Talk Oct3

Slide1: 

10 Lessons Learned about HR, OD, & Training… (at Great Silicon Valley Companies) SBODN Meeting: October 3, 2005 Gary White

My Background: 

Born & raised in NYC Married and currently live in Belmont, CA BA from SUNY Stony Brook in 1975 & MSW from UC Berkeley in 1984 Worked in SF inner-city with low-income children & families prior to HR Studied with Dave Ulrich at University of Michigan HR Executive Program Took executive MBA business course at Kellogg – Northwestern 21 years in high-tech Human Resources in the Silicon Valley Come out of an HR Generalist tradition My Background

Past Companies: 

Past Companies

Current Company & Role: 

Advantest, Inc. Japan-based (Tokyo) Automated Test Equipment (ATE) public company 50+ year-old company and 20+ in the U.S. #1 ATE company in the semiconductor economy in the world Competitors include Teradyne, Agilent, Credence, LTX, others Over 4,000 employees worldwide Subsidiaries located in Germany, Singapore, Korea, Taiwan, China, & U.S. U.S. subsidiary based in Santa Clara and numerous field offices Role I currently manage the HR function along with: Legal, Marcom, Facilities and CSR functions 1.5 years thus far at Advantest Current Company & Role

Lesson #1: 

Social work training helps a lot in HR-related work Employee Relations Mediation Management Coaching Anecdote: Apple’s 1985 RIF Lesson #1

Lesson #2: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator “KISS” Boil problems down to their core elements Be action-oriented Anecdote: The Wise Words of an Apple VP Lesson #2

Lesson #3: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Imagine and reflect on the sequence of the tasks See the finish line in your mind’s eye Stay on the right course Anecdote: Offsites at SGI Lesson #3

Lesson #4: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Collaboratively identify goals with client Be sure to document metrics Revisit success against goals Anecdote: U.S. R&D group at Advantest Lesson #4

Lesson #5: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Repurpose & borrow materials mercilessly Past presentations, business plans, etc Other people’s stuff The wonderful world of the web Anecdote: This PowerPoint presentation Lesson #5

Lesson #6: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Repurpose & borrow materials mercilessly Manage everyone’s expectations all the time Help set the expectation for completion Revisit and tweak and needed Under promise and over deliver Anecdote: The Intuit-CRI merger Lesson #6

Lesson #7: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Repurpose & borrow materials mercilessly Manage everyone’s expectations all the time Play an active, hands-on role outside your core competency Design and conduct a training class Immerse yourself in benefits admin Initiate a CSR program in your company Anecdote: Doing L&D at Palm Lesson #7

Lesson #8: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Repurpose & borrow materials mercilessly Manage everyone’s expectations all the time Play an active, hands-on role outside your core competency Humor is critical Don’t be so damn serious Be willing to laugh at yourself Role model for the overly serious Anecdote: NetObjects 2.0 celebration Lesson #8

Lesson #9: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Repurpose & borrow materials mercilessly Manage everyone’s expectations all the time Play an active, hands-on role outside your core competency Humor is critical The opposite of OD is “do” Don’t theorize an OD challenge to death Don’t overanalyze it, just do it ! Take action ! Anecdote: Technical training at Apple Lesson #9

Lesson #10: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Repurpose & borrow materials mercilessly Manage everyone’s expectations all the time Play an active, hands-on role outside your core competency Humor is critical The opposite of OD is “do” Being a CSR champion is win/win Promote voluntarism in local community Organize in-tact teams to volunteer Get your company/division to match Anecdote: Building a program at Intuit Lesson #10 Profitability Environment Social The Triple Bottom Line

Recap of the 10 Lessons: 

Social work training helps a lot in HR-related work Be a simplifier, not a complicator Visualize success Always clarify goals Repurpose & borrow materials mercilessly Manage everyone’s expectation all the time Play an active, hands-on role outside your core competency Humor is critical The opposite of OD is “do” Being a CSR champion is win/win Recap of the 10 Lessons