oulubreakoutCisco

CONNECTED COMMUNITIES: 

CONNECTED COMMUNITIES Nicola Villa Head of Local Government & Broadband Europe & Emerging Markets Internet Business Solutions Group

Discussion Topics: 

Discussion Topics Critical factors for a successful Mobile eGovernment implementation The Broadband Government Business Case Services Evolution

Trend: Government Services Evolution: 

3 8789_10_2003 Citizen Value 1995 1998 2000 Now REACTIVE PROACTIVE Time Trend: Government Services Evolution

Trend: From Silos to Collaboration: 

Trend: From Silos to Collaboration … … … … Tax Police Health Safety Systems Enterprise Wide Citizen & Business Needs

Net Impact: 

Organisational Culture M E A S U R E M E N T A N D M E T R I C S Sophisticated Network Infrastructure Internet Business Applications Business Processes Net Impact on Public Sector 3-7x EUROPEAN PUBLIC SECTOR - KEY FINDINGS Net Impact

Order of Implementation: 

Order of Implementation 50% Opportunity Cost 20-30% Cost Savings Internet Business Applications Business Processes Business Processes Internet Business Applications Source: Momentum Research Group—Net Impact 2004 EUROPEAN PUBLIC SECTOR – KEY FINDINGS

Barriers to Future Productivity Growth: 

Barriers to Future Productivity Growth Organisational or Employee Issues Business Process Integration Technology Integration Technology Capabilities EUROPEAN PUBLIC SECTOR Source: Momentum Research Group—Net Impact 2004

Mobile Government: Critical Success Factors: 

Mobile Government: Critical Success Factors

Mobility extends the “Productivity Zone”: 

Mobility extends the “Productivity Zone” Source: Cisco IBSG research based on Independent studies

City of Berlin, Germany: 

City of Berlin, Germany The Challenge Successful eGovernment Portal and Contact Center initiatives, focus on next generation solutions Provide citizens with Government services throughout the entire city at their convenience The Solution Mobile Office Solution for Citizen Services SMS-based queue management system The Benefits Services provided in markets, squares, shopping malls, hospitals, businesses, libraries Increase on Citizen Satisfaction Reduction office space

Business Case focus: 

Benefits can be: Red: Reducing financial costs Orange: Increasing productivity Green: Satisfaction and soft returns Business Case focus

Mobile Vision: Pervasive Connectivity: 

Mobile Vision: Pervasive Connectivity NETWORK THINGS 1 million IP devices RFID, sensors, etc. PEOPLE 300,000+ users 10,000+ web services PLACES Connect anywhere Always on Extended Enterprise Extended Mobility Extended Internet

Slide13: 

…but what if I could track the location of people & assets ?

New Processes, New Services: 

New Processes, New Services Multi task workers Westminster Flexible teams Almere Switch Rapid response Texas 211 and Katrina “On Demand” RATP Paris

Régie Autonome des Transports Parisiens: 

Régie Autonome des Transports Parisiens The Challenge To improve customer service and employee productivity for Paris’ vast, busy underground transportation system, the Régie Autonome des Transports Parisiens (RATP) The Solution Cisco Systems® wired and wireless network infrastructure in tandem with Appear Networks communications platform The Benefits Capacity and resilience to handle existing and future applications Station employees use Wi-Fi-enabled PDAs to access business applications, from train tables to customer satisfaction surveys In-station hotspots enable RATP employees to automatically receive personalized applications related to their job functions, enabling them to be deployed where they are needed most Real-time traffic reports, local maps, and itinerary plans help staff answer customer queries quickly and easily Next development: Transport on Demand

Best Practices : 

Best Practices Connected Cities Health Schools Homes Republic Government Broadband City 2010 eLeaders Forum & Broadband Government Think Tank