6 Factors That Determines Your Performance Metrics In Amazon

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What makes a difference between a normal seller and a top rated seller? To achieve more sales, a top seller finds ways in each and every corner to improve his business. Successful selling not only relies on writing effective listing description for your products but you need to constantly check your Amazon selling metrics to ensure that you are good at managing your sales. So how would you like to improve your selling? You need to constantly look into the ways to manage your performance metrics in Amazon. Here are the 6 factors that determines your performance metrics in Amazon:

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PowerPoint Presentation:

6 Factors That Determines Your Performance Metrics In Amazon- By OBVA Virtual Assistants www.obvainc.com

Objectives of this Presentation:

Objectives of this Presentation Introduction 1. Customer Metrics 2. On-Time Delivery Score 3. Managing orders 4. Including basic shipping information to buyers 5. Customer service 6. Feedback Conclusion

Objectives of this Presentation:

Objectives of this Presentation Who are we? What we believe? What we do? How we work? What we can do for your store? Working Model Thank you!

Introduction:

Introduction You need to constantly check your Amazon selling metrics to ensure that you are good at managing your sales. Here are the 6 Factors That Determines Your Performance Metrics In Amazon : What makes a difference between a normal seller and a top rated seller ? A top seller finds ways in each and every corner to improve his business. Successful selling not only relies on writing effective listing description for your products .

1. Customer Metrics:

1. Customer Metrics ->> Amazon is improving its selling metrics to meet the expectation of its customers. As a store owner you need to check your seller performance metrics regularly. ->> Tamebay blog posted about Amazon introduce 24/7 communication metric requirements in which it says “Sellers who respond to 90% or more of their messages within 24 hours have nearly 24% less negative feedback than sellers who take longer to respond .” ->> Therefore, reply to your customer’s queries as immediately as possible. You can hire customer service professionals who are good at managing customer service for your store.

2. On-Time Delivery Score:

2. On-Time Delivery Score ->> Amazon has included on time delivery score , a new feature to achieve better customer satisfaction. ->> Make sure that you ship your orders within 24-48 hours of purchase and confirm the order dispatch status in the manager order section to avoid negative scores on your selling metrics. ->> Therefore confirm dispatch by including ship date, shipping suppliers (Royal Mail, USPS, UPS, Fedex) and the tracking numbers. Now you can easily check your on-time delivery score in the performance metric section and sell stuff on Amazon .

3. Managing orders:

3. Managing orders ->> In Amazon and eBay about 2% of negative Feedback for Amazon Online Store arise due to stock inventory issues. ->> Make sure you check your order section regularly and when you go out for stock for some products, immediately check those listings in your Amazon store and change the listing status accordingly. ->>If in case the buyer orders the products that you go out of stock for some reason, immediately contact your buyer explaining the situation, with an offer for replacing other new product or full refund. This simple effort can certainly help you avoid negative feedback

4. Including basic shipping information to buyers:

4. Including basic shipping information to buyers ->> Always try to include all basic shipping information when you ship items to your customers. ->> According to Amazon seller support “Including tracking information for your shipments can help buyers verify the status of their packages and anticipate the delivery of their items”. ->> When you communicate your buyers with basic information, it will assure about your store services that certainly avoids claims and feedback.

5. Customer service:

5. Customer service ->> When customer receive no reply for a stipulated time frame, they can tend to leave feedback. So be prompt in replying to your customer’s queries. ->> If you need additional information to get back to them, ask them for some time to get back to them with the information. ->> Do customer service twice a day for your store . This will greatly improve your selling metrics. ->> If you do not have time to do it twice daily, hire Amazon Virtual Assistants to manage your store customer service, feedback and disputes.

6. Feedback:

6. Feedback ->> Feedback also measures your store performance. Failing to resolve your buyers problems affects your store ratings negatively. ->>Try to avoid 7 Customer Service Mistakes That Can Get You Negative/Neutral Feedback In Amazon . ->> Contact your buyers with immediate and suitable solutions to solve their issues and concerns. It is always good to hire virtual assistants for your business to follow 4 Rules To Manage Positive Feedback Ratings For Clients .

Conclusion:

Conclusion As a store owner, you might be busy in other revenue generating tasks for your business. However, to increase your selling and to manage a good score, you need to hire assistants who can well take care of your business on your behalf. We at OBVA take care of complete store outsourcing services for Amazon/eBay clients. Our customer service experts will keep your customers happy by quickly sending professional replies to their queries. Hire us today to lead a worry free life 

What we do?:

What we do? Reliable and quality services at an affordable budget, for your Amazon Online Stores EBay Online Stores Services can be full time, part time and project based Choose the type of services Pay only for what you have used

eBay Store VA Services:

eBay Store VA Services We offer complete eBay Store Virtual Assistant Support so that you can delegate and relax. Our services include – Internet Research – Product, Price, and Competitors Writing & promoting your listings Order and inventory management Customer Service, Invoice, Feedback and Claim Documentation and reporting Blogging and Social Media Any other tasks that your online store might need done!

What we believe in?:

What we believe in? Complete eBay store outsourcing Reduce your operation costs &worries High quality service with efficiency Strict TAT followed Adding value to our clients’ business Flexible Service Integrity We don’t work for your competitor stores in same product

PowerPoint Presentation:

Our Client Outsourcing manager Internet Research Expert, Social Media Expert, Admin Tasks, Blogger, Customer Service, Online Store Manager Training Updates Reporting Feedback

How we work?:

How we work? Single service or bundle of services for cost savings One point of contact Always contactable Feedback based approach Regular reporting Flexible reporting structure Back up Virtual Assistant at no extra cost You Only Pay for what you use

Working Model:

Working Model Retainer Packages 10hrs/week 20hrs/week 40 hrs/week Or more Project based outsourcing Starting from 10 hr projects You only pay for what you use We roll over un-used hours for a month Try us today! We are risk free..

Lets get started!:

Lets get started! Step 1- Email us shilpi@obvainc.com Step 2 – Our Outsourcing Manager contacts you. We understand what you need. Step 3 – We start work!

Thank you:

Thank you Contact us today to let us know how we can help! Email- contact@obvainc.com

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