logging in or signing up NJEDge conf mordosky Obama Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 93 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: February 04, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript The Changing Telecommunication Landscape in Higher Education: The Changing Telecommunication Landscape in Higher Education Anthony J Mordosky Associate Provost for Information Resources Special Acknowledgement: Special Acknowledgement Phillip Beidelman President WTC Geoffrey Tritsch President Compass Consulting International, Inc. Marjorie Windelberg Principal Consultant Windelberg ConsultingWhat is Telecommunication: What is Telecommunication The Science of “Communicating” over a distanceWhat is Driving the Change: What is Driving the Change Customer Expectations Current Next Generation Technology (including Technology Trends) Current Generation Customer Expectations : Current Generation Customer Expectations Do not remember life without the Web Internet Access “JUST” Expected Residence halls, classrooms, and common areas Highly Skilled/Technically Sophisticated on-line users Order Services on-line Pay bills on-line Current Generation Customer Expectations (Cont.): Current Generation Customer Expectations (Cont.) All service available 24/7 Help is always available Don’t expect the help to be very good Everything is MOBILE or should BE! Do not expect to be tethered to the Phone Cell Phones are the” NORM” Current Generation Customer Expectations What does this mean for Telecom?: Current Generation Customer Expectations What does this mean for Telecom? Resale is dead or at least on life support All Telecom service offerings must have be web based interfaces for: Subscription Q&A and other help-line type services Payment Telephone services are still the NORM in resident halls Incoming call, local call, public safety Voice mails from the institution Current Generation Customer Expectations What does this mean for Telecom?: Current Generation Customer Expectations What does this mean for Telecom? Emergence of campus cell plans but with a series of issues that must be considered by the institution: Coverage Campus cell towers In building - typically requires antenna systems that are costly and generate no direct revenue 911 – Potential Risk, Public Safety concerns Cost issue for students who already have a phone Typical Campus plan yields only 25 – 45 % participation Only small revenue stream Next Generation Customer Expectations: Next Generation Customer Expectations Very multitask oriented, they embody the real essence of multitasking Phone was never the communication channel of choice IM is their critical tool, in fact their communication strategy of choice Discussion with friends & family Establishing dates and meetings Sharing all forms of content Text messaging especially SMS – Short Message Service Next Generation Customer Expectations What does this mean for Telecom?: Next Generation Customer Expectations What does this mean for Telecom? Internet access must be “Everywhere” Residence Hall phones will be limited to emergency calling only A return to the single hall or wing phone Cell phones will primarily be used for SMS not calls Except to parents Even the need for local calls such as to the pizza shop will disappear Will order on-line Technology including Technology Trends: Technology including Technology Trends Convergence Technologies Data, voice, and video Staff and staff perspectives Technical and business Rich media environment Evolving emphasis on video and 3D content Requirements for Service Oriented Architecture (SOA) SOA tool – XML puts a burden on communication systems Technology including Technology Trends: Technology including Technology Trends Cell Phones Dual number potential of newer phones Base number University number VOIP No longer “IF” but when Hybrids Green Field Applications Wireless 911 in VOIP environments Soft phones Today and Tomorrow: Today and Tomorrow Cost Avoidance Current environment on most campuses TDM PBXs Have installed your last or will within 2-3 years Will tend be maintained longer in the higher education environment than in most commercial environments Infrastructure Issues Lack of real cost savings to justify VOIP The Changing Telecommunication Landscape in Higher Education: The Changing Telecommunication Landscape in Higher Education Questions? You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
NJEDge conf mordosky Obama Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 93 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: February 04, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript The Changing Telecommunication Landscape in Higher Education: The Changing Telecommunication Landscape in Higher Education Anthony J Mordosky Associate Provost for Information Resources Special Acknowledgement: Special Acknowledgement Phillip Beidelman President WTC Geoffrey Tritsch President Compass Consulting International, Inc. Marjorie Windelberg Principal Consultant Windelberg ConsultingWhat is Telecommunication: What is Telecommunication The Science of “Communicating” over a distanceWhat is Driving the Change: What is Driving the Change Customer Expectations Current Next Generation Technology (including Technology Trends) Current Generation Customer Expectations : Current Generation Customer Expectations Do not remember life without the Web Internet Access “JUST” Expected Residence halls, classrooms, and common areas Highly Skilled/Technically Sophisticated on-line users Order Services on-line Pay bills on-line Current Generation Customer Expectations (Cont.): Current Generation Customer Expectations (Cont.) All service available 24/7 Help is always available Don’t expect the help to be very good Everything is MOBILE or should BE! Do not expect to be tethered to the Phone Cell Phones are the” NORM” Current Generation Customer Expectations What does this mean for Telecom?: Current Generation Customer Expectations What does this mean for Telecom? Resale is dead or at least on life support All Telecom service offerings must have be web based interfaces for: Subscription Q&A and other help-line type services Payment Telephone services are still the NORM in resident halls Incoming call, local call, public safety Voice mails from the institution Current Generation Customer Expectations What does this mean for Telecom?: Current Generation Customer Expectations What does this mean for Telecom? Emergence of campus cell plans but with a series of issues that must be considered by the institution: Coverage Campus cell towers In building - typically requires antenna systems that are costly and generate no direct revenue 911 – Potential Risk, Public Safety concerns Cost issue for students who already have a phone Typical Campus plan yields only 25 – 45 % participation Only small revenue stream Next Generation Customer Expectations: Next Generation Customer Expectations Very multitask oriented, they embody the real essence of multitasking Phone was never the communication channel of choice IM is their critical tool, in fact their communication strategy of choice Discussion with friends & family Establishing dates and meetings Sharing all forms of content Text messaging especially SMS – Short Message Service Next Generation Customer Expectations What does this mean for Telecom?: Next Generation Customer Expectations What does this mean for Telecom? Internet access must be “Everywhere” Residence Hall phones will be limited to emergency calling only A return to the single hall or wing phone Cell phones will primarily be used for SMS not calls Except to parents Even the need for local calls such as to the pizza shop will disappear Will order on-line Technology including Technology Trends: Technology including Technology Trends Convergence Technologies Data, voice, and video Staff and staff perspectives Technical and business Rich media environment Evolving emphasis on video and 3D content Requirements for Service Oriented Architecture (SOA) SOA tool – XML puts a burden on communication systems Technology including Technology Trends: Technology including Technology Trends Cell Phones Dual number potential of newer phones Base number University number VOIP No longer “IF” but when Hybrids Green Field Applications Wireless 911 in VOIP environments Soft phones Today and Tomorrow: Today and Tomorrow Cost Avoidance Current environment on most campuses TDM PBXs Have installed your last or will within 2-3 years Will tend be maintained longer in the higher education environment than in most commercial environments Infrastructure Issues Lack of real cost savings to justify VOIP The Changing Telecommunication Landscape in Higher Education: The Changing Telecommunication Landscape in Higher Education Questions?