India GATE Trip: India GATE Trip Alan Williams Laila Lakhani


India Fast Facts: India Fast Facts Population: 1,080,264,388 (7/05) GDP: $3.319 trillion Capital: New Delhi Slightly more than one-third size of US 7,000 km of coastline Tropical monsoon climate in south, temperate in north Religions include Hindu (80.6%), Muslim (13.4%), Christian (2.3%), Sikh (1.9%) English is primary language for national, political, and commercial communication; Hindi is national language (30% speak it); 22 other official languages Available at http://www.cia.gov/cia/publications/factbook/geos/in.html. Accessed 9/5/2005.


2006 India GATE: Theme & Expectations: 2006 India GATE: Theme & Expectations Overarching theme of trip is balance Balance is an important aspect of life at Fuqua 2006 India GATE will focus on balance between: Business and culture Large and small companies Big cities and smaller villages Fun and learning Goal: Learn what business and culture in India is all about Team Leader Expectations


Destination 1: Delhi/Agra: Destination 1: Delhi/Agra


Delhi: Basic Facts: Delhi: Basic Facts Capital City Population: 15M people 3rd largest metropolitan area in India One of highest per capita incomes in India, one of most affluent urban centers Hindi is principal language Economic capital of Northern India India’s largest consumer belt Second largest IT hub in India Famous for Mughul, Afghan, Hindu and British architecture Very close to Agra, home of the Taj Mahal and the Red Fort


Delhi: Itinerary: Delhi: Itinerary


Delhi: Company Visits: Delhi: Company Visits GSK Consumer Healthcare Newer player in India 3 Lines of Products: Nutritional Vending OTC


Delhi: Company Visits: Delhi: Company Visits Ranbaxy CEO Malvinder Singh – Fuqua Alum India’s largest pharmaceutical company Largely focused on off patent drugs, generic pharma (branded and unbranded) In US since 1998, drive for internationalization


Delhi: Company Visits: Delhi: Company Visits Keane Worldzen BPO arm of Keane, Inc. Deliver cost savings and operational improvements the optimization driven BPO specialist Combines for clients on shore optimization with off shore outsourcing Services: BPO executive briefing Enterprise assessment Claims processing Annuity processing Utilization management Collections and recovery Industries: Insurance Healthcare Financial Services


Destination 2: Hyderabad: Destination 2: Hyderabad


Hyderabad: Basic Facts: Hyderabad: Basic Facts Capital City of Andra Pradesh Considered part of South India Population: 3.5M people Hindu Muslim co-existing Telugu language primary Silicon Valley of India (emerging IT and biotech hub) Huge pharmaceutical presence Astounding growth Geographical advantage Famous for biryani dish Home of famous Char Minar and Makkah Masjid


Hyderabad: Itinerary: Hyderabad: Itinerary


Hyderabad: Company Visits: Hyderabad: Company Visits Infosys Provides consulting and IT services to global partners in order to conceptualize and realize technology-driven business transformation initiatives Pioneers in strategic offshore outsourcing of software services Provide solutions for a dynamic environment where business and technology strategies converge; focus on new ways of business combining IT innovation and adoption while also leveraging an organization's current IT assets


Hyderabad: Company Visits (cont’d): Hyderabad: Company Visits (cont’d) Chief Minister Police Chief Need information


Hyderabad: Company Visits (cont’d): Hyderabad: Company Visits (cont’d) Dr. Reddy’s Laboratories 1st pharmaceutical company from Asia Pacific (outside of Japan) to be listed on NYSE Manufactures and markets APIs (bulk actives; generics), finished dosages and biologics Overcome regulatory and legal hurdles, as well as deeply entrenched perception of Indian Pharma as producers of 'cheap' and therefore ‘low quality’ pharmaceuticals Today, the Indian pharma industry, in stark contrast, is known globally for its proven high quality-low cost advantage in delivering safe and effective pharmaceuticals Just finished the largest acquisition in Indian history


Hyderabad: Company Visits (cont’d): Dr. Reddy’s Foundation Sees itself as a catalyst of change, which will foster, develop and promote initiatives at individual, group and organization levels that attempt at sustainable environmental development of individual groups and society at large Livelihood programs Youth initiatives Hyderabad: Company Visits (cont’d)


Hyderabad: Company Visits (cont’d): Hyderabad: Company Visits (cont’d) SKS Microfinance Mission: empower the poor to become economically self-reliant by providing financial services in a sustainable manner Delivered $40 million in microfinance to over 150,000 women clients in one of the poorest parts of Southern India In the last year alone, SKS grew by nearly 300% and has a current portfolio of $15 million with a 99% on-time repayment rate Currently over 45 branches and 500 employees and is expanding rapidly in Andhra Pradesh, Karnataka, Maharashtra, Orissa and Madhya Pradesh; at the current pace, SKS will reach its goal of 1,000,000 clients by 2010 One of the first microfinance institutions to have a fully-automated management information system and also pioneered the use of Smart-Card technology at the village level


Hyderabad: Company Visits (cont’d): Tollywood movie producer Tollywood is based in the state of Andra Pradesh Between 200 and 250 Tollywood films are released each year In 2004, the total business for the Sankranthi season was around 150 crores greater than that of the Bollywood industry. There are at least three TV channels, which exclusively feature programs relating to Telugu movies. Many famous Bollywood actresses often take time to do Telugu movies, mainly due to the large salaries and the quick pace of production For young heroines waiting for a break in Bollywood - telugu movies are good place to begin with and are considered a gateway; this is because Tollywood is the biggest regional movie market in India and the work there is closely monitored by the big names in Hindi film industry Hyderabad: Company Visits (cont’d)


Destination 3: Kerala: Destination 3: Kerala


Kerala Backwaters: Basic Facts: Kerala Backwaters: Basic Facts Unique aspects Most southwestern state South Indian culture Cultural value Coastal regions of Kerala have a network of waterways, inlets from the sea, estuaries of over forty rivers, lakes and natural canals connecting coastal towns Travel on these waterways on a traditional houseboat and enjoy the scenic beauty of the backwaters


Kerala: Itinerary: Kerala: Itinerary


Kerala: Sights, Sounds, and Tastes: Kerala: Sights, Sounds, and Tastes Kathakali dancers Form of Indian dance-drama originating in the South Indian state of Kerala over 500 years ago Considered one of the oldest dance forms in India Spectacular combination of drama, dance, music and ritual: Characters with vividly painted faces and elaborate costumes re-enact stories from the Hindu epics, Mahabharatha and Ramayana Kathakali is considered to be a combination of five forms of fine art: Literature (Sahithyam) Music (Sangeetham) Painting (Chithram) Acting (Natyam) Dance (Nritham) Cooking lessons from Executive Chef of resort


Destination 4: Mumbai: Destination 4: Mumbai


Mumbai: Basic Facts: Mumbai: Basic Facts Capital City of Maharastra Most populous city in India 18M population Commercial and entertainment capital of India Home to Bollywood, birthplace of Indian cimema Relatively high standard of living attracts potpourri of dwellers Financial capital India’s most liberal minded and cosmopolitan city Known for ‘chaat’


Mumbai: Itinerary: Mumbai: Itinerary


Mumbai: Company Visits: Mumbai: Company Visits HSBC Leading provider of trade services in India Products & Services: Credit cards Loans NRI Services Bank accounts Insurance Wealth Management Business Banking


Mumbai: Company Visits (cont’d): Mumbai: Company Visits (cont’d) BCG Global management consulting firm Indian offices in Mumbai and Delhi 80 staff in Indian offices Mostly staff in India Ambassador program staffs outside India for 1 year ‘internship’ term


Destination 4: Delhi (again): Destination 4: Delhi (again)


Delhi (Part 2): Itinerary: Delhi (Part 2): Itinerary


SOME EXTRABITS: SOME EXTRA BITS


The Lingo: The Lingo My name's John -Mera naam John hai Please help me - Meri madad karo Where can I get... ? -Kaha milega.... ? Where is the bathroom ? - Bathroom kahan hai ? How much shall I pay you ? -Kitna paisa hua


The Lingo (cont’d): The Lingo (cont’d) Yes – Hahn No –Nahin OK –Achha Thank you –Dhanyavaad Water –Paani Tea – Chai Day – Din Night -Raat Fruit –Phal Vegetable Sabzi Medicine -Dava-ee


Packing: Packing The lighter the bag, the lesser you sag ! Nothing new to say here except 'Travel Light'. Yet, in your enthusiasm to have a weightless bag, do not throw out the essentials. Cottons or synthetic blends are most practical for Indian summers. Don't get synthetics that don't 'breathe' - they'll make you what else but breathless ! The sun will usually be glaring at you most of the day. So a wide brimmed hat and sun glasses are a must. Winters can be chilly. Come armed with sweaters and light jackets. A collapsible umbrella will help you stay dry during the sometimes-sudden, sometimes-continuous rain during the monsoons. Sun screen lotion (lots of it) should be a permanent part of your bag. Also carry a sewing kit, pre-moistened towelettes, pocket knife with can opener, lock and key for each duffel or bag, impact-resistant flashlight, spare batteries (unless they're a popular size). Sports enthusiasts should bring their own tennis or golf balls – these are expensive in India. A blow-up neck pillow is excellent for buses and trains. Eye patches add to comfort. If train traveling, a bike chain is a must to lock your packs up on trains. A good first aid kit you should have too. If you are a mountain goat or a trekker, bring a day pack that will hold some essentials like sweater, camera, water bottle etc. Delicate fabrics will get the care and attention they need only at a 5 stars’ laundry room. If you aren’t staying at one, think twice before carrying them.


Questions?: Questions?