DOOR South Asia

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An Introduction to DOOR SOUTHASIA

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Our Offices INDIA Head andamp; Regional Office State Branches Cities Planned for Operation before Dec. 2006 PAKISTAN

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Our Offices in India andamp; SouthAsia Corporate Head Office : New Delhi City Represented in North : Chandigarh, Jaipur, Lucknow, Allabahabad Western Region Head Office : Mumbai City Represented in West : Pune, Ahmedabad, Rajkot, Vadodra Southern Region Head Office: Bangalore City Represented in South : Chennai, Hyderabad Eastern Region Head Office : Kolkatta Sri Lanka Head Office : Colombo Maldives Head Office : Malle Pakistan Head Office : Lahore

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Our mission, vision and values Our Mission Provide cost effective, efficient, measurable and customer focused training solutions Our Vision We envision ourselves to be the recognized global leader among training providers for the best training solutions and consulting for performance improvement Our Values - Customer enthusiasm - Number one mentality - Teamwork and partnership - Continuous improvement - Passion for performance

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We offer Expertise in… Turnkey Training Projects Training Need Assessment Establishing Performance measurement for training and related interventions Handling skill development and behavioral remodeling through training and consulting across hierarchies

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About DOOR

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DOOR India Operations

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Customization process Training needs understanding Training objectives agreement Field Visits Need Validation Design Presentation Delivery Methodologies Agreement Program Delivery Review andamp; follow up

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Methodology Enabling andamp; Faciliation Interactive Presentation Customized Role Plays andamp; Drills Case Studies Exercises andamp; Management Game Video andamp; Audio Case Studies Video Role Play Recording andamp; Analysis

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Some of our valued Customers American Express AVIVA Bharti Group Bharat Shell Birla Soft Citi Bank Dabur Daksh Dynamic Equities E – Funds E Serve Frito Lay India GE HCL Technologies Hindustan Lever Ltd HP Hughes Software Hutch IBM ICICI Indian Airlines Microsoft Max New York Life Monsanto MTNL Oracle Perfetti Phillips PVR Cinemas Steel Authority of India Veritas Vertex Wipro Technologies Yash Pharma

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Congratulations! You've got a great personal rating of 4.7 (out of a possible 5)in the in Mumbai in May, 2004.Your contribution to the program was great. Look forward to your continued support. CITIBANK Participant – Thank you for making it to Hyderabad for the Behavioral day event and providing an overview on Leadership Program.The feedback has been tremendous and we have a challenge for the future in addressing the expectations set with your session. Wipro ( An IT Giant Company) Participant – It was great attending the Effectiveness training last week. I must tell you that you are not only a wonderful trainer and a presenter , but the passion with which you deliver it is awesome. Hats off to it. I guess that the only way to enjoy your job. Veritas Software Participant – What our client say about us ' ' ' ' ' '

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The main purpose of this mail is to say thank you very much for the wonderful journey you took us thru. It really meant a lot to me personally and also came at the right time. - E-funds Participant - This is my first month business closing ( Feb 04) after the training program.I wrote earlier that I am practicing what I learnt. This has resulted in Gr8 business closing and my branch has done the Best business in last two years ( no 1 in country out of 11 TVS-E branches). -TVS (An Automobile Giant andamp; Malcom Baldridge Company) Participant- I have started moving forward in applying the learnings of The Leaderhip Program Planning my schedules through more focus on prioritisation of what is read., sticking more rigorously to my morning walks andamp; increasing my time with my loved ones -Levers Participant- ' ' ' ' ' '

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Just completed the 3 days Leadership training and I would like to comment that this was one of the most remarkable trainings I have experienced so far. It reinforces the core human principles to make you a more effective person. The concepts are easily practiced and over the long run can ensure positive changes to ones self on all fronts (professional and personal). -HCL Participant- It's truly thrilling to feel the power of the Time Management Workshop. Replacing the clock centric paradigm that I followed hitherto with compass centric paradigm post the training is bringing about renewed relevance to everything that I am doing. And is thereby lending `meaningfulness' to life -Dabur (Retail Giant Company) Participant- ' ' ' '

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The Principles of Selling The Consultative Selling Process Basic Selling Skills Selling to Distribution Retail Sales Basics Business to Business Selling The First Level The Consultative Interview The Product Presentation Communication Selling at Shows and Exhibitions Sales Prospecting Basic Telephone Skills Selling on the Phone/Telesales Merchandising Sales Specialties Advanced Selling Skills Negotiation Skills Sales Effectiveness Selling to Corporate / Key Accounts Selling Through the Channel (Channel Management) The Advanced Level Customer Care andamp; Enthusiasm Customer Care Customer Care on the Phone Complaints are Opportunities Customer Enthusiasm in Correspondence Advanced Customer Care Sales Curriculum

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Strategic Customer Focus The Continuing Challenges of Service The Communication Process Overcoming Customer Attitudes Personal Grooming The Persuasive Writing Face to Face Dealing With Customers by Telephone Handling Customers Over Telephone The TELE TRACK Creating Cordial Cords The Tele Customer Care The Call Centre Leader Voice andamp; Ascent Training Communication Skills Over the Telephone Some Customer Care Programs

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DOOR Training Team Building Programs revolve around the famous Mike Wood Cock model having 10 Strategic Team Building Blocks … are conducted ….. In-DOOR Out-DOOR as well as A Combination of both High Involvement Facilitation De-brief Motivational or All of them Trainer’s role in a Team Building programs is of.. Focusing on the following Team Stages…. Forming Storming Norming andamp; Performing Stage DOOR Team Building Programs

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Self Motivation andamp; Personal Effectiveness Stress Management Performance Management Problem Solving Creativity Result Orientation Leadership Skills DOOR Specialty Programs

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LEADERSHIP PROGRAM Introduction / objective setting Matching expectations Understanding leadership Where are we as leaders Understanding our leadership styles and adaptability Understanding the art of delegation Effective decision making Managerial response exercise Coaching, counselling, reviewing andamp; empowerment skills Motivating people Managing performance at work Leadership communication Feedback dynamic Module on understanding harassment at workplace Introduction to communication and influencing skills Communication and influencing for results Influencing / communication strategies

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Going for Results Achieving Results Through Resources Achieving Results Through Problem-Solving Achieving Results Through People Improving Results – Setting the Direction Improving Results – Evaluating and Taking Action Managing Performance – Getting Results Presentation Skills Managing Global Diversity Communication Styles Attaining Results Through Relationships Ten Leadership Qualities That Motivate Employees Systematic problem Solving Workplace Essentials – Listening Workplace Essentials – Oral Communication Workplace Essentials – Creativity Workplace Essentials – Improving Self-Esteem Workplace Essentials – Motivation and Goal Setting Program Offered by DOOR Training International

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Our Offices : Gurgaon Office (Corporate Office) : DOOR SouthAsia M1/12, DLF Phase II, Gurgaon - 122002 Tel. : +91-124-4103460/61/62 Sri Lanka andamp; Maldives Office : DOOR South Asia 24, Melbourne Avenue, Colombo 04, Sri Lanka Tel. : +94 11 5376808/09, Mobile : +94 777 900 888, Fax : +94 11 2599658 E-mail : ameer@doorsouthasia.com email : connect@doorsouthasia.com www.doorsouthasia.com Mumbai Office (Regional HO West) : 101, Morya House, Plot No. B 66/67 Veera Desai Link Road, Andheri (West) Mumbai - 400053 Tel. : +91-22-24536750 / 51 1st Floor, N.M. Wadia Building, 123, Mahatma Gandhi Road, Fort, Mumbai – 400023 Tel. : +91-22- 22671430, 22675941 Hyderabad Office : A-2, 2nd Floor, Plot 18,10-2-197, Surya Mansion, West Marredpally, Secunderabad - 500 003 Tel. : 040 - 66903011-15 Kolkata Office : Mobile : +91-9831867020 Bangalore Office (Regional HO South) : 201/202 Maple Appartments, 4th B Cross, Michael Palaya, Off 80 ft. Road, Indiranagar, Bangalore 560038 Tel. : +91-80-4167 8888 – 10 lines Chennai Office : 1 B, Abhirami Foilage, 15 Dr. T.V. Naidu Street, Srinivasa Nagar, Off. Spurtank Road, Chetped, Chennai - 31 Tel. : 09884888872 Pune Office : F-129,1st Floor, Ashoka Mall,Opp Sun-n-Sand Bund Garden Road –411001 Tel. : +91-20-32354998

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