CSOB190404 Moreels

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Czech & Slovak Republics Philippe Moreels Member of the Board of Directors Prague April 19, 2004 ČSOB Retail Banking

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Czech Republic Slovakia

ČSOB Retail Banking in CR: 

ČSOB Retail Banking in CR Highlights Facts & Figures Market Share Bancassurance Profit Contribution 2003 & 2004 Initiatives

2003 HIGHLIGHTSCzech Republic: 

2003 HIGHLIGHTS Czech Republic ČSOB stabilized its number of retail clients at about 3 million Volume of retail savings slightly decreased by 2% up to CZK 210 billion; Market share in total retail savings remained at 27% excluding deposits of building societies Market share in mutual funds (assets under management) rapidly increased from 15% in 2002 up to nearly 20% at the end of 2003 while market share in standard bank deposit slightly went down Volume of outstanding retail loans including mortgages exceeded CZK 25 billion as at the end of 2003; Market share in retail loans improved from 15% at the end of 2002 to 17% at the end of 2003 Market share in outstanding consumer loans reached 6.4% in 2003 which is still highly below ČSOB’s natural market share

NUMBER OF RETAIL CLIENTS WAS STABILIZED IN 2003ČSOB Bank in CR excluding Postal Saving Bank (PSB): 

NUMBER OF RETAIL CLIENTS WAS STABILIZED IN 2003 ČSOB Bank in CR excluding Postal Saving Bank (PSB) Source: Management Information System (Profile & Capitol) Thousands of clients -1% 0% SMALL & MEDIUM ENTERPRISES INDIVIDUAL CLIENTS Y-on-Y growth 968,1 891,0 886,3 *) Different methodology was used in 2001 comparing to the years 2002 and 2003 (about 120 thousand of entrepreneurs and small SME were counted as individuals)

ABOUT 70% OF ČSOB RETAIL CLIENTS ARE SERVED VIA POSTAL SAVING BANK: 

ABOUT 70% OF ČSOB RETAIL CLIENTS ARE SERVED VIA POSTAL SAVING BANK Source: Management Information System (Profile & Postagon) 0% 4% SMALL & MEDIUM ENTERPRISES INDIVIDUAL CLIENTS (pass book clients in percent) Y-on-Y growth 2414,6 2152,1 2148,4 -11% 2% *) In 2002 PSB abolished nearly 292.8 thousand saving books with low balances Thousands of clients (55%) (53%)

ČSOB RETAIL SAVINGS SLIGHTLY DECREASED IN 2003* : 

ČSOB RETAIL SAVINGS SLIGHTLY DECREASED IN 2003* Source: ČSOB Regular Reports to CNB; ČSOB AM CZK billion (CAS) 14% 16% 30% -17% -11% 7% TERM DEPOSITS CURRENT ACCOUNTS Y-on-Y growth 189,8 214,9 214,5 210,2 66% 91% MUTUAL FUNDS *) Individuals only; PSB is fully included 55%

ČSOB MARKET SHARE IN TOTAL SAVINGS OF INDIVIDUALS REMAINED AT 27% IN 2003*: 

ČSOB MARKET SHARE IN TOTAL SAVINGS OF INDIVIDUALS REMAINED AT 27% IN 2003* Percent (%) Source: ČSOB Regular Reports to CNB; ČSOB AM; CNB Statistics *) deposits of building societies are excluded from the market figures; PSB is fully included TOTAL SAVINGS* MUTUAL FUNDS BANK DEPOSITS*

ČSOB BECAME THE BEST PROVIDER OF MUTUAL FUNDS (NET SALES) IN LATE 2003 : 

ČSOB BECAME THE BEST PROVIDER OF MUTUAL FUNDS (NET SALES) IN LATE 2003 Source: ČSOB Asset Management (UNIS, AKAT) CZK million (CAS)

ČSOB OUTSTANDING LOANS PROVIDED TO INDIVIDUALS INCREASED BY 48% WHILE THE RETAIL MARKET GREW BY 33% IN 2003 : 

ČSOB OUTSTANDING LOANS PROVIDED TO INDIVIDUALS INCREASED BY 48% WHILE THE RETAIL MARKET GREW BY 33% IN 2003 Source: ČSOB & ČMHB Regular Reports to CNB CZK billion (CAS) 82% 44% MORTGAGES** CONSUMER LOANS Y-on-Y growth 10,3 12,8 17,2 25,5 40% OTHER LOANS* *) include overdrafts, FX loans, investment loans, and loans to non-residents **) mortgage loans provided by ČMHB are included 56% 65% 33% 21% 21% 1%

ČSOB MARKET SHARE IN RETAIL OUSTANDING LOANS IMPROVED FROM 15.4% IN 2002 TO 17.2% IN 2003: 

ČSOB MARKET SHARE IN RETAIL OUSTANDING LOANS IMPROVED FROM 15.4% IN 2002 TO 17.2% IN 2003 Source: ČSOB Regular Reports to CNB; CNB Statistics Percent (%) TOTAL RETAIL LOANS* MORTGAGES** *) loans of building societies are excluded from the market figures **) mortgage loans provided by ČMHB are included CONSUMER LOANS

BANCASSURANCE: INSURANCE IN BANK BRANCHESDynamic growth from a low basis: 

Life insurance Card travel insurance Travel insurance Consumer credits Lost / Stolen cards Written premium (CZK million, CAS) *) Life 2002 for 7-12/2002 **) Lost/Stolen card 2002 for 7-12/2002, 2003 for 1-9/2003 2003 2002 2003 Total: 508 402 BANCASSURANCE: INSURANCE IN BANK BRANCHES Dynamic growth from a low basis

NEARLY HALF OF 2003 ČSOB CONSOLIDATED PROFIT BEFORE TAX WAS GENERATED BY RETAIL DOMAIN: 

NEARLY HALF OF 2003 ČSOB CONSOLIDATED PROFIT BEFORE TAX WAS GENERATED BY RETAIL DOMAIN Consolidated (IAS) 2003 GROUP PROFIT BEFORE TAX RETAIL DOMAIN (48%) OTHER BANK DOMAINS* 22% 12% 14% Retail/SME CR** Source: ČSOB *) Corporate Domain including OB Heller, Financial Markets Domain and Asset Management Domain **) ČSOB Bank including Private Bank is without PSB ***) Rest includes Retail Bank SR, ČMSS (55% stake), ČMHB, ČSOB SP, ČSOB Leasing CR and SR Postal Saving Bank Rest of Retail Domain***

2003 RETAIL ACHIEVEMENTS Czech Republic: 

2003 RETAIL ACHIEVEMENTS Czech Republic PRODUCTS & SALES SUPPORT DISTRIBUTION NETWORK Successful “Key plan” campaign in October and November 2003 significantly improved sales of saving products of the ČSOB Group ČSOB labelled mortgages offered in ČSOB branches since late 2003 (piloted) Launch of EMV chip cards New branch operational model and service model for SME/Affluent clients implemented SME pilot for sale of bancassurance products (joint teams of bank branches and insurance agents) ATM network expansion continued – number of ATMs increased from 272 to 403 ATMs in 2003

2004 RETAIL INITIATIVESCzech Republic : 

2004 RETAIL INITIATIVES Czech Republic CLIENTS PRODUCTS New image (new advertising and media agency) Focus on new client acquisition ČSOB mortgage as a key product Capital guaranteed mutual funds Customer needs platforms - simplification of product lifecycle New Internet Banking product for SME clients Cost control: staff reduction by 100 FTEs in 1H 2004 Further staffing review planned for 2H 2004. SALES SUPPORT Sales campaigns addressing customer need platforms, continue with the “Key plan” COSTS Bancassurance: co-operation of branches with insurance agents Further enlargement of ATM network by 100 ATMs DISTRIBUTION

BANCASSURANCE DISTRIBUTION: GOVERNANCE & BRANDINGCurrent focus is on co-operation between ČSOB Bank and ČSOB Insurance as the core of the future Group distribution in CR. : 

BANCASSURANCE DISTRIBUTION: GOVERNANCE & BRANDING Current focus is on co-operation between ČSOB Bank and ČSOB Insurance as the core of the future Group distribution in CR. Distribution governance Moving into the direction of distribution governance project recommendations: a Bancassurance Steering Committee was established in Q4/2003 as a core component of the future governing committee of the Retail area The Retail committee should centrally decide on the product-to-channel allocation, branding, relative pricing and commission levels of the ČSOB brand(s). Product factories Current focus: informal co-ordination of bilateral distribution agreements between Group companies Future model: product factories with clearly defined role of providing white-labelled, tailor-made products to the Group distribution channels or third parties. First examples: CSOB mortgages provided by CMHB, mutual funds from CSOB AM tailor-made for PSB.

BANCASSURANCE DISTRIBUTION: SME PILOTPiloting of co-operation model between bank branches and insurance agents will be the base for defining framework for integration of both distribution networks: 

BANCASSURANCE DISTRIBUTION: SME PILOT Piloting of co-operation model between bank branches and insurance agents will be the base for defining framework for integration of both distribution networks SME pilot 3-month pilot launched in January 2004 two pilot regions with 11 pairs of one SME banker and one insurance agent Co-operation based on mutual referrals of clients from banker’s portfolio to insurance agent and vice versa. So far, it is mostly banking clients being referred to the insurance agent Next phase: roll-out to another 100 pairs

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Czech Republic Slovakia

ČSOB Retail Banking in Slovakia: 

ČSOB Retail Banking in Slovakia Highlights Facts & Figures Market Share 2003 & 2004 Initiatives

2003 HIGHLIGHTSSlovak Republic: 

2003 HIGHLIGHTS Slovak Republic ČSOB increased its number of retail customers by 9% in 2003 due to continuing retail branch expansion in Slovakia; number of retail clients exceeded 180 thousand Volume of retail savings grew by 4% up to SKK 19.5 billion; Market share in total retail savings was 5.2% as at the end of 2003 Market share in mutual funds increased up to 6.3% while market share in standard bank deposit remained stable Volume of outstanding retail loans grew by 150% up to SKK 2.3 billion in 2003; Market share in retail loans reached 4.6% in 2003 ČSOB was one of the most important consumer loan providers in Slovakia; Its market share almost reached 15% in 2003

NUMBER OF RETAIL CLIENTS DOUBLED IN 2000-2003 ČSOB Bank in Slovakia: 

NUMBER OF RETAIL CLIENTS DOUBLED IN 2000-2003 ČSOB Bank in Slovakia Source: ČSOB Management Information System (Profile) Thousands of clients 11% 32% 44% -6% 17% 16% SMALL & MEDIUM ENTERPRISES INDIVIDUAL CLIENTS Y-on-Y growth 94,2 131,7 171,6 186,9

ČSOB RETAIL SAVINGS GREW AT A STABLE ANNUAL RATE OF 4% IN 2001-2003* : 

ČSOB RETAIL SAVINGS GREW AT A STABLE ANNUAL RATE OF 4% IN 2001-2003* Source: ČSOB Regular Reports to NBS; ČSOB AM SKK billion (SAS) 11% 18% 45% -11% -4% 35% TERM DEPOSITS CURRENT ACCOUNTS Y-on-Y growth 12,8 17,9 18,7 19,5 200% 167% MUTUAL FUNDS *) Individuals only, i.e. SME excluded

MARKET SHARE IN MUTUAL FUNDS WENT UP FROM 0% IN 2000 TO 6.3% IN 2003 WHILE MARKET SHARE IN BANK DEPOSITS OF INDIVIDUALS REMAINED STABLE: 

MARKET SHARE IN MUTUAL FUNDS WENT UP FROM 0% IN 2000 TO 6.3% IN 2003 WHILE MARKET SHARE IN BANK DEPOSITS OF INDIVIDUALS REMAINED STABLE Percent (%) Source: ČSOB Regular Reports to NBS; ČSOB AM *) deposits of building societies are excluded from the market figures TOTAL SAVINGS* MUTUAL FUNDS BANK DEPOSITS*

ČSOB SIGNIFICANTLY INCREASED THE VOLUME OF LOANS PROVIDED TO INDIVIDUALS FROM A LOW BASIS: 

ČSOB SIGNIFICANTLY INCREASED THE VOLUME OF LOANS PROVIDED TO INDIVIDUALS FROM A LOW BASIS Source: ČSOB Regular Reports to NBS SKK billion (SAS) 117% 425% MORTGAGES CONSUMER LOANS Y-on-Y growth 0,1 0,4 0,9 2,3 45% OTHER LOANS* *) include overdrafts, FX loans, investment loans, and loans to non-residents

ČSOB WITH NEARLY 15% MARKET SHARE IS ONE OF THE BIGGEST CONSUMER LOAN PROVIDERS IN SLOVAKIA: 

ČSOB WITH NEARLY 15% MARKET SHARE IS ONE OF THE BIGGEST CONSUMER LOAN PROVIDERS IN SLOVAKIA Source: ČSOB Regular Reports to NBS; NBS Percent (%) TOTAL RETAIL LOANS* MORTGAGES CONSUMER LOANS *) loans of building societies are excluded from the market figures

2003 RETAIL ACHIEVEMENTS Slovak Republic: 

2003 RETAIL ACHIEVEMENTS Slovak Republic Successful “Housing & Mobility“ campaign focused on financial needs of retail clients (mortgage, consumer loans, non-life insurance, and referrals to building loans) Credit card launched in late 2003 Launch of EMV chip cards Retail branch expansion continued; Number of retail branches increased from 47 to 70 in 2003 ČSOB migrated all retail and SME customers from old to new IT system (Profile) PRODUCTS & SALES SUPPORT DISTRIBUTION NETWORK

2004 RETAIL INITIATIVESSlovak Republic : 

2004 RETAIL INITIATIVES Slovak Republic CLIENTS PRODUCTS Enhance image of a retail bank Continuing focus on new client acquisition ČSOB mortgage as a key product Capital guaranteed mutual funds Optimising the product portfolio Enhanced co-operation with segment management and methodological units in Headquarters Prague (cost synergies) SALES SUPPORT Key plan focused on investment products for individuals Improved co-operation within the Group (United Family) COSTS Retail branch expansion – 80 branches by the end of 2004 ATM expansion by new 25 off-site ATMs Replacement of old 27 ATMs in branches (new functionalities) DISTRIBUTION