Presentation Transcript
Slide1 : A strategic opportunity to Protect and Grow Volumes, Revenue and Market share in the international express market.
Who is KPG? : Who is KPG? Founding Partners
KPG was formed in Jul 2002
A collective name.
Introduction
Slide3 : Our Vision…Mission To be the leading express and parcels network primarily in the Asia Pacific Region, providing our customers with reliable and innovative high value services.
EMS perceived as faster ‘postal’ service NOT a Courier : Premium
Price Competitive
Price EMS perceived as faster ‘postal’ service NOT a Courier Source: Australia Post Commissioned Research 2004 Target
What does the future hold for us in this market segment? : What does the future hold for us in this market segment? Volume Total international express market is growing – particularly Asia/Pac Total Market KPG Continue Business
As Usual Note: Chart for illustrative purposes only – Not to scale Our market share has declined despite market growth Market expected to continue to grow Without changing what we do – can expect continued decline As part of KPG you can arrest the decline and take back share
Our Strength… : We deliver to Delivery Points in Region
Which combine Post code Combinations
We operate Retail Locations
Our Strength… 8 billion 261 million 142,000
Our Opportunity – What does the Research tell us? : Our Opportunity – What does the Research tell us? Competitors enjoy higher margins for SME & low volume users
Research revealed opportunity for growth if Posts offer:
Pick-up options
Guaranteed date-certain delivery
Value for money competitive pricing
Item tracking in-transit and proof of delivery Source: Australia Post Commissioned Research 2004
KPG makes these features a reality
How our networks compare on an integrated Customer experience : Seamless + In-Transit Tracked + Fast + Tracked Delivery + Guaranteed + Reliable Inconsistent Services + No Guarantee + Reliability Issues How our networks compare on an integrated Customer experience Date-Certain Delivery at Postcode Level
Posts back up delivery with Guarantee
Enhanced Reliability
Operated as one integrated network
A Guaranteed Approach : A Guaranteed Approach Our customers enjoy:
Consistent reliability - GUARANTEED
Full peace of mind through certainty of when their package will arrive to confirmation of when it has been delivered.
Customer visibility at point of sale of expected delivery date for the whole of country
Dynamically generated expected delivery date managing customer expectations
User friendly access to guarantee calculator
Visibility of planned transit
In the rare event of service delay:
Full money back guarantee within 7 working days of making claim.
Will your customers find these features attractive?
End to End Service Operations Model : End to End Service Operations Model UPU KPG Our Point of Difference
Postcode Pairs Database supports Delivery Date Calculator : Postcode Pairs Database supports Delivery Date Calculator 1. From 2. To 3. Date
Postcode Pairs Database supports Delivery Date Calculator : Postcode Pairs Database supports Delivery Date Calculator
KPG Network – A strategy to win customers :
High Network
Performance
High Track and Trace Reliable
Service Visibility Peace of Mind KPG Network – A strategy to win customers
Slide14 : Current Status:
- KPG launched Day Certain Guaranteed EMS Service since July 2005.
- KPG members have been enjoying further growth after the launch.
KPG has been continuously improving each networks and operations on a weekly basis.
Next Step:
- KPG wishes to expand this network.
- KPG wishes to start dialogue with other posts which are interested in our projects.
The Benefits of KPG : Share operational knowledge/capability through frequent diagnostics
Optimise Network
Share market intelligence
Enhanced reputation The Benefits of KPG Grow Outbound Revenue Grow Market Share Grow Inbound Revenue Share IT capability Other Benefits
Thank you Shuji OBU Chairman of Board of Directors KPG : Thank you Shuji OBU Chairman of Board of Directors KPG
Catch the
buzz on authorSTREAM
Copyright © 2002-2008 authorSTREAM. All rights reserved.