2006 04 05 introducing kpg the power to deliver en

Slide1: 

A strategic opportunity to Protect and Grow Volumes, Revenue and Market share in the international express market.

Who is KPG?: 

Who is KPG? Founding Partners KPG was formed in Jul 2002 A collective name. Introduction

Slide3: 

Our Vision…Mission To be the leading express and parcels network primarily in the Asia Pacific Region, providing our customers with reliable and innovative high value services.

EMS perceived as faster ‘postal’ service NOT a Courier: 

Premium Price Competitive Price EMS perceived as faster ‘postal’ service NOT a Courier Source: Australia Post Commissioned Research 2004 Target

What does the future hold for us in this market segment?: 

What does the future hold for us in this market segment? Volume Total international express market is growing – particularly Asia/Pac Total Market KPG Continue Business As Usual Note: Chart for illustrative purposes only – Not to scale Our market share has declined despite market growth Market expected to continue to grow Without changing what we do – can expect continued decline As part of KPG you can arrest the decline and take back share

Our Strength…: 

We deliver to Delivery Points in Region Which combine Post code Combinations We operate Retail Locations Our Strength… 8 billion 261 million 142,000

Our Opportunity – What does the Research tell us?: 

Our Opportunity – What does the Research tell us? Competitors enjoy higher margins for SME & low volume users Research revealed opportunity for growth if Posts offer: Pick-up options Guaranteed date-certain delivery Value for money competitive pricing Item tracking in-transit and proof of delivery Source: Australia Post Commissioned Research 2004 KPG makes these features a reality

How our networks compare on an integrated Customer experience : 

Seamless + In-Transit Tracked + Fast + Tracked Delivery + Guaranteed + Reliable Inconsistent Services + No Guarantee + Reliability Issues How our networks compare on an integrated Customer experience Date-Certain Delivery at Postcode Level Posts back up delivery with Guarantee Enhanced Reliability Operated as one integrated network

A Guaranteed Approach: 

A Guaranteed Approach Our customers enjoy: Consistent reliability - GUARANTEED Full peace of mind through certainty of when their package will arrive to confirmation of when it has been delivered. Customer visibility at point of sale of expected delivery date for the whole of country Dynamically generated expected delivery date managing customer expectations User friendly access to guarantee calculator Visibility of planned transit In the rare event of service delay: Full money back guarantee within 7 working days of making claim. Will your customers find these features attractive?

End to End Service Operations Model: 

End to End Service Operations Model UPU KPG Our Point of Difference

Postcode Pairs Database supports Delivery Date Calculator: 

Postcode Pairs Database supports Delivery Date Calculator 1. From 2. To 3. Date

Postcode Pairs Database supports Delivery Date Calculator: 

Postcode Pairs Database supports Delivery Date Calculator

KPG Network – A strategy to win customers: 

High Network Performance High Track and Trace Reliable Service Visibility Peace of Mind KPG Network – A strategy to win customers

Slide14: 

Current Status: - KPG launched Day Certain Guaranteed EMS Service since July 2005. - KPG members have been enjoying further growth after the launch. KPG has been continuously improving each networks and operations on a weekly basis. Next Step: - KPG wishes to expand this network. - KPG wishes to start dialogue with other posts which are interested in our projects.

The Benefits of KPG: 

Share operational knowledge/capability through frequent diagnostics Optimise Network Share market intelligence Enhanced reputation The Benefits of KPG Grow Outbound Revenue Grow Market Share Grow Inbound Revenue Share IT capability Other Benefits

Thank youShuji OBUChairman of Board of Directors KPG: 

Thank you Shuji OBU Chairman of Board of Directors KPG