2011 LOGISTICS

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS 2011 LOGISTICS & SUPPLY CHAIN PROGRAMME   Background In the last two decades, leading-edge companies have significantly improved their operations in manufacturing and quality management with improvements and reengineering efforts. Currently,top management focus at their Supply Chain and logistics to enhance competitiveness. The last decade also witnessed increased globalization of the world economy. Globalization is now both costs driven as well as market driven. This implies that companies operate at an international scale with the objective of identifying cheaper sources for parts and components as well as to broaden the markets for their finished products   Today logistics is much more than the operational management of physical flows of goods. Logistics -and Supply Chain- Management, by fulfilling the strategic vision of the corporation, contributes to the creation of added value and to the business success. Its leverage strength comes from encompassing in the same systemic approach the physical, administrative and financial flows, from the raw materials procurement to the delivery of finished products. This requires an international perspective including the interfaces with distributors, suppliers and sub-contractors. That approach creates a competitive advantage through d A better cost control d A more effective management of relationships between the chain elements A better customer service.   Supply Chain management raises critical questions such as : How to integrate the various activities of the Supply Chain for a better profitability? How to position the organization in the context of the Supply Chain in order to add and consolidate the maximum value for the chain? How to redesign relationships between large and small organizations, and distributors, for the benefit of everyone? How to take full benefit from the evolution of the ICT’s to increase the performance of the Supply Chain? How to make sure operations are organized and managed so that they are better suited to the globalization of the business? These seminars have been designed to offer exploitable answers to these, and many more, questions.

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS SUPPLY CHAIN 101(2 days) "A company that fails to manage its supply chain at a strategic level is unlikely to meet its business objectives effectively."   Increased sophistication in customer requirements and greater competition, have pushed the industry towards higher and higher levels of efficiency in an effort to meet customer needs and cut costs. One of the results of this drive has been the outsourcing of goods and services to third parties, in a way that has inexorably bonded the supply chains of operators, contractors and suppliers.   Supply Chain Management is about managing the flow of information, materials, services and money across any activity, in a way which maximizes the effectiveness of the process. It is about introducing new tools or revising well-known techniques in an effort to ask ourselves: "Is this the right thing to do" rather than "Is this the best way we can continue to do the same thing". This is a continuous process, not a one-time fix. Simply put, successful Supply Chain Management will reduce the costs of both clients and suppliers, while sustaining or improving added value and margins. Consequently, companies that have effective supply chains are most successful.   There are four major decision areas in supply chain management: 1) location, 2) production, 3) inventory, and 4) transportation (distribution), and there are both strategic and operational elements in each of these decision areas.   COURSE OBJECTIVES: This 2 day program explores the make up of an entire supply chain and how to get it to function effectively and meaningfully. It covers an in-depth analysis of the major decisions that makes a supply chain viable.   COURSE OUTLINE: What is Supply Chain Management? Network Design Methods Rough Cut Methods Supply Chain Decisions Location Decisions Production Decisions Inventory Decisions Transportation Decisions Supply Chain Modelling Approaches

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS FUNDAMENTALS OF WAREHOUSE MANAGEMENT(2 days)   This seminar is designed to provide delegates with the skills and knowledge required to effectively manage operations within a modern warehouse or distribution centre. The practical nature of this workshop ensures that delegates will leave with techniques and methodologies that can immediately be implemented in their operations.   World-class customer service can only be achieved through a world-class distribution system.The seminar will address the fundamental issues challenging modern organisations and will offer strategic and practical approaches for consideration in transforming your distribution centre into a value-adding link in your supply chain.   PROGRAMME OUTLINE Core Warehouse Tasks & Processes Warehouse Layout & Materials Handling The Supply Chain, Customer Service & the Business Cycle The Role of Inventory, the Warehouse, Materials Handling & Packaging Core Warehouse Tasks & Processes Technology in the Warehouse Total Quality Management (TQM) Warehouse Management

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINERS INTRODUCTION TO LOGISTICS SIX SIGMA (2 Days) INTRODUCTION: With over 25 years of historical success, predominantly in manufacturing and process industries, Six Sigma is today’s engine for competitive advantage, process excellence and enhanced shareholder value in Service-based industries.Bring process and service excellence to the next level by learning how to deliver high-impact process improvement using the proven Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) problem-solving and project methodology Learn to better understand the Voice of the Customer (VOC) and link these to processes and supporting metrics. OBJECTIVES: Learn to lead proven Six Sigma DMAIC-style projects that drive process improvement and tangible financial benefits Combine basic quality with powerful process analysis tools and create profound process knowledge that can enable sustainable and equally profound solutions COURSE OUTLINE: Introduction to Six Sigma and Kaizen Focusing your team on the right problem statement Introduction to Basic Statistics & Data Collection Creating Profound Knowledge Using Powerful Analytical Tools Completing Your Successful Six Sigma Project

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINERS BUILDING WORLD CLASS LOGISTICS OPERATIONS (Lean Principles) (3 Days)   INTRODUCTION: A Lean supply chain is one that will have the right products in the right quantities at the right place at the right time with minimal cost: which all translate into customer satisfaction. In order to achieve this objective, the companies, suppliers, intermediaries, third party service providers, and customers that make up the supply chain must collaborate to make it happen. This session demonstrates the need to implement Lean principles throughout the larger system of companies that make up the value chain network. The imperative for a planned and managed supply chain improvement initiative is demonstrated through a simulation exercise that exposes the wastes and identifies appropriate remedies. Course Outline Overview of Supply Chain Management Logistics management vs. supply chain management The goal of supply chain management Customer relationship management Supplier relationship management What makes the supply chain lean The Supply Chain Game – a simulation Overview of Logistics and Lean Application Logistics costs and Key measures Cost and service considerations Transportation facts and decision making Carrier selection criteria – The Core Carrier Concept Determining inventory carrying cost Traditional inbound logistics Cross docking

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS ADVANCED FORECASTING & INVENTORY MANAGEMENT SEMINAR (3 Days) INTRODUCTION Most organizations today have mastered the basics of inventory management at some level whether for production, raw materials, maintenance spare parts or tool room supplies. Usually the inventory investment is still not aligned properly with the business needs and what results is a poor return on inventory investment, poor customer service or both. OBJECTIVES: This seminar will: Guide you to significantly elevate the effective control and use of inventory Provide the most advanced techniques and tools used by world-class companies Help anyone struggling with order point or min-max inventory systems Explain the latest on forecast simulation models for improved customer service   COURSE OUTLINE: Creating a vision for World Class Inventory Management New Paradigm for Inventory Control Advanced Inventory Settings and Inventory Forecast Models Advanced Forecasting & Inventory Management Strategies New Roles for Inventory Control Personnel

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS INTEGRATED SUPPLY CHAIN PLANNING (2 days)   Many people view the supply chain from the perspective of their own function - manufacturing, logistics, or procurement - without being able to appreciate what needs to be considered across all of the functions in the supply chain: Demand Planning, Supply Planning and the Sales and Operations Planning Process.   This seminar looks at enablers of Integrated Supply Chain Planning which are essential to consider for any process to succeed. These are the Organizational Structure, the Measurements and Controls and Information Technology.   Each supply chain has its uniqueness but there are many common fundamentals that this seminar will help you understand to equip you to make the right decisions about what needs to be implemented in your supply chain in order for you to gain competitive advantage through integrated supply chain management.   This seminar has been designed for intermediate to advanced level professional.   PROGRAMME OUTLINE   Introduction to Supply Chain Planning Integrated Planning Process Integrated Planning Process - Demand Planning Integrated Planning Process - Supply Planning Integrated Planning Process - Sales and Operations Planning Organisational Roles Business Measurements and Control Technology

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS OPTIMIZING LOGISTICS & SUPPLY CHAIN FOR PROFITABILITY (2 days)   Logistics is now much more than the operational management of physical flows of goods. Logistics and Supply Chain Management, by fulfilling the strategic vision of the corporation, contributes to the creation of added value and to the business success. Its leverage strength comes from encompassing in the same systemic approach the physical, administrative and financial flows, from the raw materials procurement to the delivery of finished products. This requires an international perspective including the interfaces with distributors, suppliers and sub-contractors. That approach creates a competitive advantage through A better cost control A more effective management of relationships between the chain elements A better customer service. COURSE OBJECTIVES This course is aimed at creating awareness on the desirability of supply chain management (SCM) concepts for organizations that desire competitive edge. The focus will be on the basics of Supply Chain Management. The participants will get a chance to rethink the way their organization integrates suppliers, production and distribution in the globally competitive economy. It will put participants through the basic concepts of managing the flow of materials in a supply chain. In this course participants will get a complete overview of material flow, from internal and external suppliers, to and from your organization. COURSE OUTLINE Fundamentals of Logistics & Supply Chain Management Business Logistics Importance of Information Systems and Technology in an SCM Environment Performance Measures for Measuring Logistics & Supply Chain Effectiveness Improving Cycle Times across the Chain Introduction to Inventory Management and Control   Logistics and Supply Chain and Corporate Strategy Developing and Managing Supply Chain Relationships Transport Management

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STRATEGIC LOGISTICS MANAGEMENT (3 Days) Managing the flow of materials across the whole supply chain, from source through industrial processing to the customer and then one day onto final disposal or recycling, logistics is recognized as a goals-critical function and is never more essential than in the current challenging economic climate. Today’s logistics managers operate in a demanding environment and are charged with streamlining the many and complex activities that provide organizations with the essential materials and services to accomplish their missions, frequently controlling material flows moving in multiple directions across many countries and regions. They must know how to balance cost, effectiveness and risk to fulfill the demands of their organization's supply chain and deliver the required customer service levels. All of this takes place against the backdrop of the larger economic and social forces shaping consumption, production and distribution trends across the globe.ics Now more than ever, it is crucial to use our resources effectively and minimize non value-adding movement of goods in the supply chain. Due to Supply Chain complexities and cost pressures, it is absolutely vital to keep the minimum amount of cash tied up in inventory and the distribution network, while satisfying the customer to the maximum.   This workshop will provide you insight and help you gather the best-practice tools and techniques to achieve this. By understanding the tools available, the obstacles in the process and the outcomes that can be expected, you can stay ahead of the pressure that is part and parcel of the job of being a logistics manager.   WORKSHOP OBJECTIVES: Understanding the complexities of Logistics Management and Planning Introduction to processes used in Logistics Management, including outsourcing, network design and distribution centre management A walk through of what logistics managers and planners need to know to understand the benefits of good Logistics Management Understanding the tools and resources required to achieve significant savings on inventory cost while keeping high customer service. This workshop has been designed for introductory level professionals. PROGRAMME OUTLINE Setting Logistics Strategy Logistics Issues and Priorities Forecasting Sales or Usage Inventory Management Transportation Strategy Outsourcing: The Third and Fourth Party Logistics Provider Trends in Logistics Technology Distribution Centre Management Designing the Best Distribution Network Organising for Effective Logistics

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS ROOT CAUSE ANALYSIS SEMINAR (3 days) Things do go wrong. The extent of the damage now, or whether bad things happen again, is a product of how we respond. Often without any analysis, we charge ahead with hastily-conceived, ill-considered solutions that merely sweep the badness under the edge of the rug, to be inadvertently revealed at some later date... potentially in some much worse incarnation. What we need is a method that helps us find the core issues affecting our performance. Root Cause Analysis(RCA) is a methodology for finding and correcting the most important reasons for performance problems. It differs from troubleshooting and problem-solving in that these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues. COURSE OBJECTIVES As a business process improvement tool, RCA seeks out unnecessary constraints as well as inadequate controls. In safety and risk management, it looks for both unrecognized hazards and broken or missing barriers. It helps target CAPA (Corrective Action and Preventive Action) efforts at the points of most leverage. RCA is an essential ingredient in pointing organizational change efforts in the right direction. Finally, it is probably the only way to find the core issues contributing to your toughest problems. COURSE OUTLINE RESPOND MITIGATE ASSESS... (Problem Response)INVESTIGATE ANALYZE DESIGN... (Root Cause Analysis)EXECUTE REVIEW ADJUST... (Corrective Action)

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINERS IMPROVING PERFORMANCE by applying THE THEORY OF CONSTRAINTS (3 days)   Competitive pressures force us to continuously do more for less. As work becomes more complicated, people lose focus on the overall goal and how they impact on the global results. Theory of Constraints (TOC) has been expanded for all organizations to maximize their throughput with minimum frustrations and waste. The Theory of Constraints is a set of holistic processes and insights, all based on a systems approach that simplifies the improving and managing of complex organizations by focusing on the few physical and logical constraining “leverage” points. Furthermore, it provides a tool set to build and implement the “levers” (holistic rules) that synchronize the parts to achieve an order of magnitude improvement in the performance of the system as a whole. The crucial insight of the Theory of Constraints is that only a few elements (constraints) in a business control the results of the entire organization. Theory of Constraints tools identify these constraints, and focus the entire organization on simple, effective solutions to problems that seemed insurmountably complex and unsolvable. You will learn that, just by identifying a few key areas that are holding you back, you can create extraordinary results. The process will allow you to consider customer requirements and manufacturing capabilities simultaneously, setting the stage for breakthroughs that can catapult you to the top of your marketplace. COURSE OUTLINE   Introduction to The Theory of Constraints The Five TOC Focusing Steps Drum-Buffer-Rope in Production Standard TOC Solutions TOC Thinking Processes

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS OPTIMISING WAREHOUSE PERFORMANCE (3 days) Efficient use of your warehouse is a key area where you can gain and exploit advantages over your competition, be it in manufacturing, production or distribution. Optimizing Warehouse Performance is a three day seminar that will ensure that you control your organisations inventory effectively, reducing cost and having the right stock on hand at the right time.   COURSE OBJECTIVE This seminar will equip you with the skills and knowledge you require in order to maximise the effectiveness and efficiency of processes within your warehouse. From the fundamentals of warehouse management and warehouse management systems, to performance and information management, this seminar will be highly valuable for Warehouse and Distribution Managers of all levels. COURSE OUTLINE• Key issues that all warehouse managers should understand• What are the warehouse managers’ Health and Safety responsibilities? • Understand warehouse equipment• Ensure optimal warehouse layout and design• Warehouse management systems• Effectively manage warehouse information • Enforcing standards, policies & procedures• Managing & motivating staff at your warehouse• Measure & managing warehouse performance and KPIs

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS INTEGRATED WAREHOUSING & MATERIALS MANAGEMENT (3 days)   Understand the various functions of materials and supply chain management and how they relate to each other. Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering. Manage the warehousing operations and maximize user service by providing fast and accurate issuing. Negotiate with suppliers and perform accurate supplier evaluation. Improve the productivity of the purchasing function while understanding total value analysis. Implement effective techniques for managing fleet and distribution. Measure the performance of the entire materials and supply chain department by applying appropriate Key Performance Indicators (KPIs).   COURSE OBJECTIVE The course is geared towards a better understanding of materials and its management as a key issue in the supply chain. This gives support to better informed purchasing, supply, productivity and distribution.   COURSE OUTLINE DAY 1 The Role of Purchasing : Current Business Environment and Importance of Purchasing Function, Purchasing Process, Purchasing Market Research, Global Sourcing. E-Procurement : Reverse Auctions, MRP & ERP Negotiations: Process & Phases, Characteristics of Successful Negotiators. Inventory Management : Lead Time Management, Just-in-Time Inventory, ABC/HML/SDE/SOS/GOLF/VED/FSN/XYZ Analysis, Management of Spare Parts,   DAY 2 Financial Aspects of Materials Management Modern Storage and Warehousing Practices: Automated Storage and Retrieval Systems, Automated Identification Systems, RFID, Cycle Counting Systems. Legal and Commercial Aspects of Purchasing and Materials Management. Overseas Buying: Incoterms 2000 of the International Chamber of Commerce, Paris.

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS DAY 3 Logistics & Supply Chain Management : Logistics to Supply Chain, Role of 3PL/4PL Service Providers, Supply Chain Management in Indian Industry - examples. How Suppliers Can Add Value: Key Supplier Account Management (KSAM), Supplier Relationship Management, Measuring Purchasing & Materials Management's Performance, Impact & Productivity. Modern Concepts: Benchmarking, Green Purchasing, Best Practices in Supply Management, Business Process Outsourcing.

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS DEMAND PLANNING AND FORECASTING (2 days)   The concept of matching supply with demand is straightforward: just strike the right balance between what your customers want and the inventory investment required to meet that demand.   This is not easy. Buying too much wastes time, money and space—and exposes you to potential losses from liquidating overstocks. Underestimating demand leads to backorders, cancellations and unsatisfied customers who turn to your competitors. Demand Forecasting manages the balancing act between minimizing inventory investment and optimizing revenue opportunities.   Demand Forecasting overcomes these challenges by providing a single source for statistical demand forecasting throughout the enterprise. Demand Forecasting does the heavy statistical lifting to provide the best trended, seasonally adjusted forecast possible. This frees planners and buyers to concentrate their time on the fine points of merchandise planning and inventory optimization to make profit for the company and use it to generate and maintain appropriate forecasts at different levels of product and location.   COURSE OBJECTIVES This course will provide a sophisticated, yet easy to use solution to the forecasting challenges that overwhelm many companies. Consider the complications the forecaster faces in anticipating demand accurately and efficiently: Seemingly infinite combinations of locations, products and forecasting models The differing time horizons and forecasting methods for assortment planning, financial planning and replenishment planning The cleansing of historical demand Seasonal profiling Forecast exceptions   COURSE OUTLINE Demand Planning Overview Demand Management Data Analysis for forecasting Data Requirements for Demand Planning Introduction to Demand Components Assignment of Forecasting exercises to participants Introduction to Forecast Modelling Forecast Errors & Model Diagnostics MeasuringForecastPerformance

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STRATEGIC WAREHOUSE MANAGEMENT MASTERCLASS (5 days)   In today’s Competitive Market Scenario all organizations are focusing their efforts on Inventory Reduction and Lean Management practices to achieve Cost Reduction & better Financial Management. It is always essential to control stocks at various locations in an organization at optimum level. Proper Inventory Control is possible only with the support of efficient Stores Management. In fact, Stores Operations are spread from Receiving Stores, Raw Materials & Bought out Components Stores, Semi-finished Component Stores, Spares Part Stores, General Stores, Tools Stores, Tool Crib, Finished Product Stores, within the organization; whereas outside the organization, it has connectivity from Vendor Managed Inventory to Distribution Centres near Customers through logistics Providers. COURSE OBJECTIVE This Five Days Executive Development Programme is designed to cater to the needs of Industry in today’s economic situation for Stores & Inventory Management and supporting their initiatives of making organization more competitive by way of releasing Capital blocked in Inventories, reducing Response time to Customers, and improving Customer Satisfaction. COURSE CONTENT DAY 1 Materials Management, Role of Warehouse Management in Corporate Performance. Inventory Carrying Cost, Procurement Cost, Set Up Cost, Stock out costs, Economic Order Quantity, Modification of Economic Quantity, Replenishment Systems, Safety Stocks   DAY 2 Modern Warehousing Practices, Material Handling & Logistics Outsourcing, the role 3PL, 4 PL DAY 3 Inventory Planning & Control, Lean Management Concepts & Practices, Lean Tools, Learning from Toyota Production Systems,   DAY 4 Push & Pull Concept of Material Flow, Just In Time Inventory, Kanban, Role of Stores in JIT. Vendor Managed Inventory, Consignment Stocks   DAY 5 ICT and Supply Chain Management Stores, Inventory and Supply Chain Performance Measurement Case studies / review

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS MANAGING CONTRACTS AND SERVICE LEVEL AGREEMENTS (3 days) Outsourcing contract managers face a number of significant challenges, including understanding and managing a changing business, ensuring appropriate alignment between business processes and the outsourcing contract, and handling widely varying expectations from the client and outsourcer's organizations. As such, the outsourcing contract manager requires a refined set of business, service-level management and contract governance skills in order to effectively support the organization's needs.   Fundamentally, the Service Level Management (SLM) process provides a methodology for introducing and implementing reasonable expectations for the customers and your service desk or customer support centre. SLM acts as guides for establishing good, sound business relationships.   Using comprehensive scenario discussions and real-life case studies facilitated by seasoned instructors, experienced contract managers will learn how to succeed in an environment where critical processes have been outsourced. Numerous examples, tools and analyses provide valuable information on what makes outsourcing contracts successful and help ensure the appropriate alignment between these complicated contracts and client business needs.   COURSE OBJECTIVE This course provides a set of practical tools and techniques designed to get you up to speed quickly on outsourcing contract issues. This is "real-life" information, directly from the trenches and facilitated by instructors who have successfully managed long-term, multi-million- dollar outsourcing contracts.   COURSE OUTLINE Outsourced Environment Overview Performance Management Contract Change Management Communication Management Business Control Management Offshore Outsourcing Risk Management Purpose of Service Level Management Developing Your Service Level Agreement How to Negotiate Service Level Management How to Measure and Report Against your SLA How to Conduct Ongoing Maintenance of your SLA The Requirements Process Reviewing the SLA Template

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS ADVANCED IMPORT LOGISTICS, DOCUMENTATION AND COMPLIANCE MANAGEMENT (3 days) Under the concept of Informed Compliance, the importer must be knowledgeable of the laws and regulations governing imports. Customs will assist, but the burden is upon the importer to properly apply the Customs Regulations to correctly classify imported merchandise. Enforced Compliance will be the negative result of an importer being ignorant of the regulatory requirements. Non-compliance with recordkeeping requirements and an inability to document a process that demonstrates Reasonable Care may soon lead to a regulatory or enforcement audit. A thorough knowledge of the Harmonized System is essential for anyone involved in global trade.  Proper classification under the Harmonized Tariff Schedules is a regulatory requirement under the Customs Modernization Act to evidence informed compliance and the exercise of reasonable care. COURSE OBJECTIVE Participants will learn key trigger points to gain competitive advantage in import logistics operations, and implications of non-compliance to all the new government compliance and audit issues. COURSE OUTLINE Harmonized Tariff Classification Duty Saving Through Tariff Engineering Valuation Of Merchandise Special Import Issues Costing And Controlling Operations The Logistics Process Port Operations: Securing Payments & Performance In Foreign Trade Advance L/C Mechanisms And The Practice Of International Guarantees The Documentation Process & The Cost Of Mistakes Managing Third Party Relationships In Import

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS UNDERSTANDING CONTRACT ADMINISTRATION (2 days) Contract administrators have had some issues with dealing with some critical aspects of contractual agreements which seem invisible at the first instance. Such critical aspects have caused many organisations some fortune for some minute detail that was either ignored or not noticed in the beginning. To this connection, the need for a clearer understanding by both parties before contracts are signed is now a matter of urgency for concerned professionals. COURSE OBJECTIVES By the end of the seminar, participants will be able to: Identify administration tools and the roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Review techniques for solving problems as well as partnering with contractors. Discuss ways of using lessons learned. Identify Alternative Dispute Resolution (ADR) and ways to resolve claims.  COURSE OUTLINE Principles of Contracts Administration Tools Contractual Provisions Affecting Implementation Management of Contracts in Progress Risk Allocation / Contract Administration Claims and Change Orders / Lessons Learned Dispute Resolution

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS TRANSPORT & FLEET MANAGEMENT MASTERCLASS (5 days)   Good fleet management can result in savings of a few percent, which can translate into millions of Nairas on large projects. The fleet is defined as any mobile equipment that does any work, be it above ground, underground, diesel or electric. Operators should firstly ensure the fleet is fit for purpose, correctly specified, adequately maintained and available. The second part of fleet management is the actual managing and efficient usage. Haulage is usually the single biggest fleet cost. As fuel prices rise, this will only rocket upwards. By starting with a good layout design for the overall site, the efficiency of haulage operations can be drastically increased. Roadways should be designed, constructed and maintained to reduce rolling resistance and inertia. These factors can have a large effect on fuel usage. If the roads are not in good condition, vehicles can experience excessive wear. With the rising costs in raw materials like rubber, consumables like tyres can be expensive to replace. The key to management is to know the realistic physical parameters involved during planning. Management personnel should also assign enough time for maintenance and servicing of equipment. If the operation is large and complex, computer management systems should be used to assist in time planning. COURSE OBJECTIVE Fleet Management Seminar is designed to provide comprehensive education specifically to fleet managers like you who seek the fundamental principles and practices of successful fleet management. Programme topics include Policies & Procedures, Fleet Organization & Responsibilities, Acquisition & Disposal, Maintenance & Technology and Risk Management.   COURSE OUTLINE Definition of Fleet Management Superior User/Customer Service Vehicle Management Workshop Management Loss Control Safety Management Transportation and Distribution Management Managing the Fleet Organization Improving Productivity

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS MEASURING AND MANAGING SUPPLY CHAIN PERFORMANCE (2 days) Ahigh performing supply chain is one that supports your market and operations strategies and drives integrated planning and execution. Designed to optimise service, inventory, investment and costs, it is managed as a whole, rather than as individual points, providing end-to-end visibility, and control rather than uncertainty.In the real world supply chains are filled with inventory and costs - in the ships delivering goods from thousands of miles away; in consignment warehouses; in buffer stocks; in safety stocks and in distribution. Supply chain performance measures can be classified broadly into two categories: qualitative measures and quantitative measures. Studies have shown thatorganisations consider only the quantitative performance measures. Improving supply chain performance requires a multi-dimensional strategy that addresses how the organization will service diverse customer needs. While the performance measurements may be similar, the specific performance goals of each segment may be quite different. Understanding which performance measures provide maximum visibility of your supply chain andwhatto measure, how to measure and how you measure up becomes criticalPROGRAMME OUTLINE Introduction Identifying the true 'cost to serve'. Centralised v decentralised Supply Chain management. Industry Supply Chain benchmarks for your industry. Enhancing Performance visibility. Non-Financial Performance Measures Cycle time Customer Service Level Inventory Levels Resource utilization Financial Measures Total cost ownership Activity based costing

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS INTRODUCTION TO SIX SIGMA PROCESS IMPROVEMENT TOOLS AND CONCEPTS (3 Days) The ability to ask the right questions, gather necessary information and data, make decisions and take appropriate, corrective action is vital in any organization's efforts to improve its processes, products and services. This three-day workshop will show you how to choose and apply the seven management tools - as well as other powerful techniques, guidelines and concepts to understand variation in a process and make appropriate decisions for improvement. Through hands-on workshops, demonstrations and lectures, you will learn how you can use these techniques to dramatically improve processes, quality, productivity and communication throughout your organization. At the end of this programme you will have new, powerful techniques to add to your quality toolbox and some challenging theories and insights to guide your future activities and decision making to improve your company's processes and competitive position. What You Will Learn Adopting a "Systems Perspective" Basic Decision Making Techniques Flow Charts, Brainstorming, Fishbone Diagrams, Data Collection, Pareto Diagrams, Force Field Analysis, The Deming Cycle, Scatter Diagrams, Run Charts and Histograms Theory of Variation Transformation Model Basic Procedure to Improving Any Process

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS BUILDING A VALUE DRIVEN ORGANIZATION: Making your organisational values ‘live’, influence behaviour and deliver results. (2 days) Many organisations claim to have their values at the heart of their business – but few can demonstrate that people behave and work in line with these. If your organisation needs help with integrating these values – or is in the initial stages of a values programme – then come along to this seminar. Get to grips with this complex subject and leave with key techniques and a strategy for implementing values throughout your organisation. By the end of this seminar you will be able to: Understand the relationship between values and organisational strategy Gain access to the tools needed to integrate values into your organisational strategy, culture and employee day-to-day behaviours Learn the importance of influencing senior management to support and champion organisational values    Understand how to embed values into your recruitment, induction, and performance management systems What will it cover? What are organisational values: an overview Leadership and values: channeling and focusing the values throughout the organisation Clarifying organisational values Value-based recruitment: assessing congruent values while recruiting Measuring the impact of how values influence behaviours Aligning organisational values to support performance management, policies and procedures.

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS MANAGING SUPPLIERS FOR MAXIMUM SUPPLY CHAIN PERFORMANCE (2 days) Although measuring and managing supplier performance can be both time consuming and costly, the performance of suppliers can significantly impact the overall success of a company’s supply chain. Companies that implement successful supplier performance management programmes are better equipped to mitigate supply-side risk by identifying potential supply issues early before it negatively impacts on the supply chain. The visibility created by these systems also offers a strong foundation to maximize the value created by each supplier. The seminar will discuss current best practices for assessing supplier performance, the technology available and techniques to manage supplier relationships to derive maximum value for the supply chain. Communication between cross functional divisions is sorely lacking. However, an integrated system, where everyone works from the same knowledge base and understanding, will open new doors. It therefore goes without saying that all stakeholders, from executives to the data capturers to the non systems people, all play a vital role. The goal of this programme is to share how manufacturing companies have moved from a transactional based ERP system to a Business Value driven ERP system.

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STRATEGIC PROCUREMENT/CONTRACT MANAGEMENT MASTER CLASS Buying into competitiveness (5 days) Strategic Procurement delivers the lowest total cost of materials and services, while improving service quality and typically, 1% purchasing cost reduction has the same impact on profit as a 10% increase in turnover. As globalization changes the basis of competition, strategic procurement is moving from the periphery of corporate functions to the core. Procurement professionals need to be able to apply a broad set of approaches and tools to achieve the high expectations, corporate leaders are expecting from the procurement department.   Strategic Contracting programmes on the other hand consist of dynamic instruction, interesting case studies, and interactive class exercises. It helps participants turn the contracting process into a strategic tool that empowers their Supply Management organization for strategic performance.   OBJECTIVE The Strategic Procurement and Contracting Master Class consists of dynamic instructions, interesting case studies, and interactive class exercises. It helps participants turn the procurement and contracting process into a strategic tool that empowers their Supply Chain Management and organization for strategic performance.   COURSE OBJECTIVES By the end of the programme, participants will be able to: Identify and discuss the major steps involved in the contracting procedures. Develop the scope of work and recognize the implications of a poorly prepared scope. Discuss the contracting strategy including pricing. Select contractors more efficiently. Review the tendering principles and process. COURSE OUTLINE Definitions: what do we talk about? The changing procurement environment Basics of Strategic Sourcing Best in Class Procurement Organizations Best Practices in Formation of Business Agreements Development of effective sourcing strategies 1 Development of effective sourcing strategies 11 The Legal side of Contraction Management Issues Effective Contract Management Principles Performance management- the balanced scorecard application Globalisation, sustainability and business integrity: rules and regulations

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS MANAGING INVENTORY ACCURACY (2 days) Despite its importance to the supply chain, inventory is not universally well understood. It is variously characterized, both positively and negatively, as an economic asset to a non-income-producing use of capital funds. Only when considered in light of all quality, customer service and economic factors—from the viewpoints of purchasing, manufacturing, sales and finance—does the whole picture of inventory become clear. No matter the viewpoint, effective inventory management is essential to supply chain competitiveness. Recent industry reports show that inventory costs as a percent of total logistics costs are increasing. Despite this rise, many organizations have not taken full advantage of ways for lowering inventory costs. There are a number of proven strategies that will provide payoff in the inventory area, both in customer service and in financial terms.  Some of these strategies for lowering inventory costs involve having less inventory while others involve owning less of the inventory you have. Regardless of which techniques you employ, proactive inventory management practices will make a measurable difference in your operations PROGRAMME OUTLINE Inventory Planning The Changing Role of Purchasing & Suppliers in Inventory Management the Supply Chain & the Role of Inventory Inventory & Inventory Strategy Demand Forecasting Inventory Movement & Control Inventory Management “Issues” Inventory Management & Reverse Logistics

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS FORECASTING & DEMAND PLANNING MANAGEMENT (3 days) The key to good planning in any business is to start with the best forecast of sales that can be put together. Without starting the planning process off with a reasonably accurate forecast, all materials and capacity planning throughout the organization will be suspect. In addition, your customer service will suffer and remain at a low level. COURSE OBJECTIVES Introduction to processes to manage demand and the role of forecasting in the supply chain To understand the complexities of Demand Planning & Management Provide knowledge of the different methods of forecasting Offer an understanding of the tools and resources required to achieve significant savings on inventory cost while keeping high customer service levels COURSE AGENDA Demand: A moving target Developing and managing the forecasting process Successful forecasting process and function Sales and Operations Planning (S&OP) Collaborative Planning Forecast Accuracy Forecasting systems and software packages Forecasting Best Practices Product life cycle and forecasting Forecasting models: Quantitative and Qualitative Forecast model selection and management

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STORES & STOCK MANAGEMENT (3 days)   Store Operations play a critical role in the profitability and success of each business. The way stores are managed can impact greatly on the company’s bottom line. This workshop will provide delegates with a complete understanding of current best practices in stores management and importantly, how to apply them effectively in their current environment.   The aim of this workshop is to empower delegates with the knowledge to increase efficiency, improve productivity and be more customer focused and service oriented. The content is practical and delegates will learn proven methodologies that can immediately be implemented in their stores or warehouse.   This workshop has been designed for introductory to intermediate level professionals.   PROGRAMME OUTLINE   The Supply Chain Revolution Inventory in the modern supply chain Warehouses, hubs, spokes and onward shippers Managing the stores process Selecting the optimum layout Measuring performance Service level measures Designing perpetual inventory systems-in-a-Bo

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STRATEGIC PROCESS IMPROVEMENT PLANNING (2 days) It is no secret that the business world is changing. Not only do you face more and tougher competition, but you also face a more educated and demanding customer. Achieving the performance necessary to maintain your current competitive position is hard enough, let alone delivering the returns that are demanded by your stockholders. It seems that the old ways of sound strategy, leading technology, efficient distribution, and effective marketing are no longer enough to deliver the results you need.In today's business environment you must work every day to identify and implement ways in which you can create happier customers, higher revenues, and lower costs.These types of accomplishments will not be achieved by top management’s directives. An effective system must be implemented which prioritizes efforts, communicates to all the appropriate employees, identifies and prepares resources, and effectively monitors/controls efforts.This Strategic Process Improvement Planning seminar will show you how to prepare and implement a process for managing process improvement in your organization in addition to providing valuable ideas and insights that will help participants more effectively serve their organization with process improvement projects, provide additional value to clients, get more enjoyment from your work and inspire other teams. PROGRAMME OUTLINE   • An Introduction to Process Characterization • Steps in Process Improvement • Process Improvement Styles and Approaches • Metrics and other Tools to Manage the Process • Process Improvement Practice Session • An Introduction to Process Characterization • Steps in Process Improvement • Process Improvement Styles and Approaches • Metrics and other Tools to Manage the Process • Process Improvement Practice Session

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS ADVANCED PURCHASING AND COST SAVING TECHNIQUES (3 Days) Prices for almost everything are up. Today, about the only things that are down are the value of the naira and the stock market. So what are your plans for profitability in this climate?Raising prices puts your business at a competitive disadvantage. Reducing capital expenditures and employee layoffs aren't good for growth either. The answer for many small and mid-market companies is the adoption of best practices in purchasing.Implementing best practices in purchasing isn't without its challenges, but the results can be dramatic. Industry analysts suggest that each $1 in savings has the same impact as $5 in new revenue to the typical company. Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function The need to develop a focused, disciplined procurement process utilizing purchasing best practices cannot be underestimated. A recent Aberdeen Group study found that enterprises have been able to achieve 5% to 20% cost savings for each new dollar of spend brought under management PROGRAMME BENEFITS: By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Identify the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS PROGRAMME OUTLINE: The Strategic Function of Purchasing Supplier Evaluation Inventory Management Value Analysis Managing and Evaluating the Department Performance Improving Purchasing Efficiency

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS WAREHOUSE COSTING, BENCHMARKING AND ACTIVITY PROFILING (2 days) Business logistics is looked upon as a source of key corporate leverage point for simultaneously increasing shareholder and customer value. Unfortunately, the links between logistics performance, cost, and value are rarely made. In this course we will make and demonstrate those critical connecting points. In this programme participants will learn how improving logistics performance in customer service, fill rate, response time, inventory turns, receivables, transportation efficiencies, and warehousing productivity translate into operating and capital cost reductions and increased shareholder value. You will also learn the link between logistics performance, cost, and shareholder value; define a full and complementary set of logistics performance benchmarks; and see how to use logistics performance gap analysis to justify new logistics initiatives. PROGRAMME BENEFITS: By the end of the programme, participants will be able to: Identify causes of problems and opportunities for improving warehouse operations. Develop key performance indicators and benchmark warehouse performance. Outline a proper framework for selecting a warehouse management system. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Understand some advanced concepts in warehousing; such as, cross docking and product returns. PROGRAMME OUTLINE: Importance of Warehousing Warehouse Activity Profiling Measuring and Benchmarking Warehouse Performance Warehouse Cost Calculations Warehouse Management Systems (WMS) Special Topics in Warehousing

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS LOGISTICS PERFORMANCE, COST & VALUE MEASURES (3 Days) Logistics is a key corporate leverage point for simultaneously increasing shareholder and customer value. However, the formal links between logistics performance, cost, and value are not yet well defined. Productivity translates into operating and capital cost reductions and increases shareholder value. Improve your logistics performance in customer service, fill rate, response time, inventory turns, receivables, transportation efficiencies, and warehousing. Learn the link between logistics performance, cost, and shareholder value; define a full and complementary set of logistics performance benchmarks; and see how to use logistics performance gap analysis to justify new logistics initiatives.  OUTLINE Introduction to Supply Chain Logistics Performance Measurement Logistics & Supply Chain Performance Models Total Logistics Performance Metrics & Benchmarks Customer Service Metrics & Benchmarks Inventory Management Metrics & Benchmarks Supply Management Metrics & Benchmarks Transportation Management Metrics & Benchmarks Warehouse Metrics & Benchmarks Logistics & Supply Chain Project Justification Techniques Logistics & Supply Chain Activity Profiling & Data Mining

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STRATEGIC TRANSPORTATION & DISTRIBUTION MANAGEMENT (2 Days) Transportation management is a critical corporate function in today’s marketplace. Learn to manage increasingly frequent and time definite shipments; complex security and regulatory requirements; increased fuel and labour costs; and severe shortages in labour and capacity. Examine major issues in domestic and international transportation, including key financial and performance indicators for transportation.   Integrate your Network Logistics and Transportation strategy within your business, increase utilization of systems and operational effectiveness, design and use a flexible network strategy. A critical understanding of Logistics and Transportation financial and strategic trends will enable you to shape your companies logistics in the years ahead.   Distribution Center, Warehousing and cross dock facility planning and operations are critical decisions in your Network Logistics and Supply Chain Strategy and Planning. This seminar will provide you with the tools to analyze your present strategies and give you the knowledge to apply what you are learning to redevelop your warehouse relations, operational alignment and network logistics decisions.   Programme Benefits: Upon completion of this course, you will be able to: Use transportation to increase service and reduce total logistics costs Examine how to profile and interpret shipment activity Select the right number of distribution levels Determine how to optimize routes and schedules Evaluate how to select the right port, the appropriate incoterm, and learn how to navigate customs Better manage total transportation spending   Programme Outline: The role of transportation in logistics and business Transportation activity profiling and data mining Transportation performance, cost, and value measures Network design and optimization Routing and scheduling optimization Mode and carrier optimization Shipment planning optimization

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STRATEGIC TRANSPORTATION & DISTRIBUTION MANAGEMENT (2 Days) Transportation management is a critical corporate function in today’s marketplace. Learn to manage increasingly frequent and time definite shipments; complex security and regulatory requirements; increased fuel and labour costs; and severe shortages in labour and capacity. Examine major issues in domestic and international transportation, including key financial and performance indicators for transportation.   Integrate your Network Logistics and Transportation strategy within your business, increase utilization of systems and operational effectiveness, design and use a flexible network strategy. A critical understanding of Logistics and Transportation financial and strategic trends will enable you to shape your companies logistics in the years ahead.   Distribution Center, Warehousing and cross dock facility planning and operations are critical decisions in your Network Logistics and Supply Chain Strategy and Planning. This seminar will provide you with the tools to analyze your present strategies and give you the knowledge to apply what you are learning to redevelop your warehouse relations, operational alignment and network logistics decisions.   Programme Benefits: Upon completion of this course, you will be able to: Use transportation to increase service and reduce total logistics costs Examine how to profile and interpret shipment activity Select the right number of distribution levels Determine how to optimize routes and schedules Evaluate how to select the right port, the appropriate income term, and learn how to navigate customs Better manage total transportation spending   Programme Outline: The role of transportation in logistics and business Transportation activity profiling and data mining Transportation performance, cost, and value measures Network design and optimization Routing and scheduling optimization Mode and carrier optimization Shipment planning optimization International transportation optimization Carrier optimization Freight optimization Fleet optimization Transportation management systems Technologies for transportation

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20 ELEVEN LOGISTICS SUPPLY CHAIN MANAGEMENT SEMINARS STRATEGIC TRANSPORTATION & DISTRIBUTION MANAGEMENT (2 Days) VENUE:    Multimix Global Learning Centre. 3rd Floor, Tapa House, Imam DaudaStreet, By Sunflag, Eric Moore, Surulere, Lagos TIME:            9am – 5pm Daily DURATION/COST:  2 days ….  N84, 000.00 (eighty four thousand Naira)3 days ….  N98, 000.00; (ninety eight thousand Naira)5 days ….. N162, 000.00(one hundred and six two thousand Naira)