Army career as an officer-3(SSB Interview Technique)

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Army career as an Officer-3 Services Selection Board-Interview Technique :

Army career as an Officer-3 Services Selection Board-Interview Technique An Initiative of Shivnandani Industries Pvt Ltd & Jagdamb Janaki Nawal Janaki Society By Col Mukteshwar Prasad( Retd ), M Tech,FIE (I), FIETE,FISLE,FInstOD,AMCSI

SSB Interview:

SSB Interview Purpose To choose few from many Existing from time immemorial Changed from arbitrary to quick-detailed-lengthy Army interview evolved from second world war To identify suitable officer material Potential candidate assessed for suitability with three independent technique Mansa –Projective technique-By Psychologist Wacha - Interview –By Interviewing officer Karma-Group -By GTO(Group Testing Officer) Basic purpose of testing is same i.e. Assessment of Officer Like qualities(OLQ)

Objective of Interview:

Objective of Interview “A personal meeting and conversation between two or more person with a aim of getting information about the person or persons taking part in the meeting” Types of Interview Direct interview Tight control by employing direct question and answer technique Indirect interview Interviewee allowed to talk without any control by interviewer Evaluation /patterned interview Preplanned approach is used to interviewer in the desired and relevant direction .Combination of above two

Objective of Interview..:

Objective of Interview.. In SSB third technique is employed with objective to evaluate potential /OLQ with in limited time frame PIQ Basic Information Qualification Achievement Family background Does not contain Insight regarding candidates attitude towards life and work Whether likely to get along people Whether they can adapt themselves to service environment Problem areas Social activities Leadership potential

Interview Guide:

Interview Guide Rapport(Small talk) Work Experience Education and training Early Home background Spare time interests and hobbies Present social adjustment Self evaluation Closing of interview

Interview:

Interview Led by IO to explore work experience(Serving candidates)and made to proceed chronologically through various assignment including present Fresh Candidates –start with educational background i.e. from middle school level to college level. IO probes for “clues to behavour ” to get clear picture of Strength Shortcomings of candidates

Interview…:

Interview… Candidate gets centre stage and encouraged to most of talking High rapport leads candidate to talk spontaneously and provide clear picture of what they are deep inside. IO speaks 15% and candidate rest Gives enough time to reflect and analyse clues to behaviour from spontaneous remarks

Interview..:

Interview.. Experience has shown that best way to predict what he will do in future is on the basis what he has done in past With effort few can improve long term behaviour and long years of effect Hence if hard work earlier then hard work later If adapted well earlier then adapt well later in service life

Function of IO is to assess :

Function of IO is to assess Mental ability of candidate Appraise his personality Motivation Character Hence IO tech is subjective and depends on experience/ judgment /training Judgment should be based on factual evidence rather than on hunch IO assesses shortcomings and assets in terms of OLQ and judges to extent assets outweigh liabilities or vicevesa IO has to be alert from the beginning to search unfavourable information. If found favourable then look for clues to confirm impression Interview is indirect way to get information by adroit suggestion /comments /questioning Resort to direct questioning if candidate fails to be spontaneous Ideally candidate confidence about interviewer develops interviewer and tells his life story without any inhibition

PowerPoint Presentation:

To get spontaneity candidate is put to ease so that spontaneous information is likely to reflect True feelings Needs Anxieties Clues to shortcoming

Building Rapport:

Building Rapport Begins with pleasantry &”pumping question ” which can not be answered without fair amount of discussion. The candidate must speak for 2-3 mins . These questions require preparation and not framed on spur of moment Calculated pause if candidate stops after 2-3 sentences Candidate feels silence demands fuller treatment of the topic IO should not break eye contact and to look expectant If candidate remains silent then IO to break with another question Non verbal supportive gesture to encourage candidate to speak without apprehension. This comes from study of PIQ Particular interest Indicated achievements Hobby Physical mental activities Spl coaching camps etc Painting &drawings Living in some part of areas Sound of own voice in strange situation gives confidence, ease initial tension

Effect of facial expression:

Effect of facial expression Facially responsive Lifting eye brows Gives interviewer being receptive candidate opens up Smiling slightly Expression like appreciation of achievement and concern on unfortunate events also help open up

Effect of voice:

Effect of voice After expression voice is important Persuade candidate to reveal qualification/characteristics/short comings/assets Voice effectiveness depends upon Talk not too loudly Candidate gets threatened Relegated from centre stage to minor role Use all range of voice Upper range for appreciation Motivation to give further clues to innermost thought Do not do over voice inflexion

Effect of lubrication & Reinforcement:

Effect of lubrication & Reinforcement Lubricating/stroking/pat on the back + ve comment through out the interview maintains rapport and helps candidate keep talking Verbal –”very impressive”, “you deserve a lot of credit ”,” excellent” Makes candidate visibly warm ,increasingly expansive and spontaneous Nonverbal –nodding of head ,”oh”/ah etc. Frequency depends on type of candidate City born –less

Effect of playing down unfavourable information:

Effect of playing down unfavourable information To encourage candidate to speak about negative aspect of background Bad in Mathematics-”You have done well in other science subjects ”etc. Does not reduce individual problem but face it which makes him better Sympathetic

Comprehensive introductory Questions-1:

Comprehensive introductory Questions-1 “During next 45 min or so we will talk more about you, covering areas like your education , family , spare time. interests etc. Though I have gained some idea about them after going through the PIQ, you may have filled at the time of your arrival in SC, you may talk freely about yourself and your activities in greater details.”

Comprehensive introductory Questions-Education and training:

Comprehensive introductory Questions-Education and training ‘Suppose you tell me about your education starting from middle class level say vii std onwards working up to your present level of education. I would interested in the subjects you liked best, those you did not care so much about , grades achieved in examinations and effort put in extracurricular /co-curricular activities which were available in school and events you took part in ,any special achievements in the field, about your friends circle you have move with at school. I would also like to know about your close friends and why you consider them so. Teachers you liked most and about those who did not impress you much ,how is your education financed and things like that.”

Comprehensive introductory Questions-Family background of candidate:

Comprehensive introductory Questions-Family background of candidate That give me good idea about your education and related activities. Now I would be interested to know about your family. Suppose you tell me about your parents i.e. about your father and mother their occupation ,how do you spend time together ,your activities at home , about other members of your family like brothers ,sisters , grand parents .Whom do you approach for help when you have problems and you want to confide. Normally what are the activities in which you get personally involved with your family. How do you meet monetary requirements ,i.e. how much pocket money do you get and how do you spend it. Who are your friends in neighborhoods and what social ,cultural or other activities you have undertaken in their company”

Comprehensive introductory Questions-spare time interest and hobbies:

Comprehensive introductory Questions-spare time interest and hobbies Suppose you now tell me how you spend spare time. What are your hobbies ,sports games you have taken part both in your days in school/ college, with family members or neighbour hood friends ,your daily routine both on working days and holiday ,about your reading habits etc. Probe Social effectiveness Mental & physical stamina Follow up question on general awareness To check maturity Understanding of environment Follow up practical problems Check reaction & ability to tackle problems

Final Question:

Final Question That was very interesting interacting with you. Now you tell me what are your strong points or assets in your personality and what would like to improve further Acts as tension breaker Insight of candidate to Take advantage of strength Effort to improve upon weakness No notes are generally taken to avoid breaking of eye contact Making him conscious

Probing more deeply:

Probing more deeply Comments like ‘very interesting’ interspersed with question add variety and make interview more interesting Leading comments and questions are avoided Question should be open ended

Methods of probing:

Methods of probing Laundry Questions Stimulate thinking by variety of responses o help candidate thought together Act as confirmation of clues during interview Clarity of question Seeking specific response rather than general Two step probing for "why” Evidence of analytical and critical thinking Step1 IO moves from general to specific “What subjects from many subjects from option you decided to choose” Step2 ’And Why?”-Puts pressure on the candidate ,hence used sparingly Reveals Judgment Motivation Other factors in personality structure

Methods of probing..:

Methods of probing.. Double edged questions Make easy for the candidate to admit shortcoming and help him greater self insight “What about tact. Do you have as much you like” “Is there something you like to improve” Methods used in softening Direct questions Avoid direct blunt questions. If unavoidable it may be softened “Is it possible that..” “How did it happen..” Use must/perhaps/some what//little bit/to some extent Not Taking-Take note after departure of candidate Technique of control Adequte coverage of each area Penetration in candidate’s previous experience By Sticking to interview guide Interrupting when going off Interruption Irrelevant details be controlled by interruption Timing and lubrication Timing-at the end of sentence Lubrication-like ”very interesting”

Common Errors:

Common Errors Error of leniency Higher if candidate is known Error of contrast Compare candidate’s traits with own thusrate them lower Error of central tendency When IO is not confident he rates candidate on threshold Halo effect/horn effect Initial general impression of good or bad Logical error Problem in related trait Contiguous bias Personal likes and dislikes ,preferences/ prejuidice may affect rating

Closing Interview:

Closing Interview Never leave candidate hurt, disconcerted and discouraged. He must leave with good feeling ‘That was very good interaction I had with you . You have given a lot of useful information about yourself. So far I was asking you question. Is theer anything you would like to ask me or tell me”

Interview guide:

Interview guide Rapport and small talk Work History (For working people) Duties Likes Achievement Dislikes Things done less well Working condition Level of earning Reason for changing job Any leadership experience Number of previous jobs Factors of job satisfaction Total job accomplishment

Interview guide…:

Interview guide… Education and training Best and poorest subject Grades/divisions/percentages overall and subject wise How much effort Relationship with teachers Extra curricular activities Special achievement Trading beyond school level How was education financed Total school achievement

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