QA Slide Show 2003

AIR GENERAL INC. BNA BOS CLT DCA DEN DFW DTW EWR IAH MCO MSY SDF STL SYR TPA : 

AIR GENERAL INC. BNA BOS CLT DCA DEN DFW DTW EWR IAH MCO MSY SDF STL SYR TPA “CONSISTENT QUALITY SERVICE FOR GOOD VALUE” Corporate Headquarters: Peabody, Massachusetts

Air General Inc.: 

Air General Inc. Is “Consistent Quality Service for Good Value” really achievable in today’s cargo business environment ? We at Air General and our 25 airline customers say “YES” Let’s examine the facts: Consistent Quality Service Good Value

Consistent: 

Consistent 1961 – 2005 = 44 years of airline cargo handling experience 155 years of combined industry experience for our six corporate staff Cargo is our only business and our “soul focus”

Airline Customer Statistics: 

Airline Customer Statistics Of Air General’s 25 Airline Customers Over 44% have been under contract for 4 or more years. >10 years >7 years >4 years <4 years 5 2 4 14 British Airways US Airways Eva Airways Delta Japan Airlines Cayman Airways Continental American Lufthansa TAP Air Portugal Northwest KLM UPS United Airlines Virgin Atlantic Alaska Airlines America West Midwest Express ATA Frontier jetBlue Comair Chautauqua, ASA, Skywest

Corporate Staff – Key Personnel: 

Corporate Staff – Key Personnel Robert M. Maloney Jr. President 37 Years Industry Experience Paula A. Dexter Vice President 21 Years Industry Experience Paul Z. Siebols Vice President Operations 35 Years Industry Experience Frank J. Keller Director Operations 25 Years Industry Experience Jeff A. Lyter Director Safety and Security Compliance 17 Years Industry Experience

Cargo Is our “Soul Focus”: 

Cargo Is our “Soul Focus” Cargo Handling is Air General’s only business As a result, we have considerable cargo expertise throughout our network of 425 employees Air General has the ability to utilize this valuable resource for mobilization of experienced transition teams for new projects

Quality Service: 

Quality Service We provide quality By nurturing our valued employees Who continuously want to improve performance and grow the business

Health & Safety Manual Contents: 

Health & Safety Manual Contents Safety and Health Program Safety Guidelines Policy Station Safety Committee Drug Free Workplace Accident Reporting and Investigation Recording and Reporting Injuries & Illnesses Personal Safety Policy Cargo and Mail Handling Policy Defensive Driving Policy Electrical Safety Program Emergency Response Plan Fire Prevention Plan First Aid Program Forklift Safety Program Handling an OSHA Inspection Hazard Communication Program Hearing Conservation Program Housekeeping Program Liquid Petroleum Gas (LPG) Policy Lockout and Tagout Program Machinery Safety Means of Egress Compliance Program Personal Protective Equipment Sexual and other Harassment Policy Signs and Tags Compliance Program Site Security Plan Site Security for visitors Workplace Violence and Security Program Checklists and Forms

Health, Safety, & Training Programs: 

Health, Safety, & Training Programs Recognition by Wausau Insurance Co. for 50% claims reduction in workers compensation in 2001/2002 New Position: Director of Safety and Security Compliance Maintains constant oversight and audit of all training Recommends & implements safety & training enhancements Employee Training Record 8 categories including Carrier Specific Items Training Library 12 Videos 13 Manuals CD/PPT Training Instruction Comprehensive Electronic Training Database Designated Trainer Every Air General station has a designated trainer

Station Audit Report: 

Station Audit Report Evaluates 272 items in 15 categories which directly impact our safety and service delivery: Facility Customs Warehouse Procedures Office ULDs Safety Customer Service Security Accounting Equipment Administration Training IT Hazardous Materials

Management Support : 

Management Support Managerial support is the key to a successful operation Problem solving strategies, responsiveness, pro-activeness are the cornerstones of Air General’s reputation Our open door policy enables all staff to freely contact any corporate staff member including the President Air General managers have wide latitude and support to make their stations successful The success of our management philosophy is evidenced by the longevity of our managers: Some examples: BOS(1) - 10 years BOS(2) - 6 years CLT - 6 years DCA - 5 years DEN - 4 years DFW(1) - 7 years DFW(2) - 13 years EWR - 5 years IAH - 5 years MCO - 16 years TPA(1) - 6 years TPA(2) - 8 years

Employee Retention Statistics: 

Employee Retention Statistics Station Employees > 3 years > 1 year % > 1 year BOS(1) 15 8 4 73% BOS(2) 30 11 14 83% CLT (1) 70 27 17 63% CLT(2) (4/03) 45 MGR DCA 14 4 5 64% DEN 9 3 3 67% DFW(1) 22 3 9 55% DFW(2) 8 6 2 100% EWR 65 27 15 65% IAH 30 11 7 60% MCO 17 13 4 100% TPA (1) 7 2 2 57% TPA (2) 11 8 3 100% Manager’s Average Length of Service – 8 Years Employee’s Average Length of Service – 3.5 Years

Employee Retention Statistics: 

Employee Retention Statistics Stations Acquired on December 2001 Station Employees Since 12/01 > 1 year % > 1 year ABE 6 3 2 83% BNA1 5 4 0 80% BNA2 4 4 0 100% DTW 13 11 1 92% MSY 18 15 0 83% SDF 18 12 4 88% STL 6 5 0 83% SYR 5 2 2 80% 100% Management retention 86% Employee Retention

Plog Survey Results for CLT Hub: 

Plog Survey Results for CLT Hub Category Wave 5 Wave 6 After 6 Months How do you rate overall service? 70 83 How do you rate service from local personnel? 57 75 Priority shipments boarded as booked? 67 77 Accuracy of information? 62 70 Domestic Freight recovery within 4 hours? 86 87 Small Package freight rides on specified flights? 85 100 Domestic small package available within 30 minutes? 69 79 Overall experience rating with toll free number? 56 87 Which carrier would you choose most often? 30 71

Good Value: 

Good Value Good value is a natural derivative of Air General’s cargo handling philosophy: Maintain a Hands-on corporate cargo culture Seek and nurture long term customer relationships Create a stable customer relationship based on mutual trust at all levels of the business structure Foster ownership of customer’s cargo product Ensure and grow a stable workforce Front line stability adds valued expertise and in-depth cargo knowledge Cargo knowledge results in satisfied forwarders and shippers Bottom line value for our customer is increased market share and revenue

Client References: 

Client References Jim McCaffrey Tony Lefebvre Vice President Safety and Compliance Vice President Cargo British Airways World Cargo US Airways Cargo Building 66 2345 Crystal Drive JFK International Airport Arlington VA 22227 Jamaica NY 11430 Ph: (703) 872 7106 Ph: (347) 418 4967 Jim.McCaffrey@bausa.com Andrew Morch Regional Director Operations Central Region, North America KLM Cargo 618 South Access Road Chicago, IL 60666-9998 Ph: (773) 686 4642 Andrew.Morch@klmcargo.com Jack Webber Olen Bennett Manager Cargo Planning Program Manager Cargo, The Americas Customer Service Supply Chain Japan Airlines Delta Air Lines, Inc. Building 151 Dept. 801 JFK International Airport P. O. Box 20706 Jamaica NY 11430 Atlanta GA 30320-6001 Ph: (718) 656 9603 Ph: (404) 715 1754 Jweber@jalcargo.com Olen.Bennett@Delta.com