Training 3 - The Class

100e Teacher Training : 

100e Teacher Training In-Class Strategies and Tactics

100e Teaching Team Purpose教学部的目的 : 

100e Teaching Team Purpose教学部的目的 To provide convenient, enjoyable, and effective classes that let people learn more and thus lead better lives. 为用户提供便捷，有趣，高效的课程 让他们学到更多知识，过上更好生活 A1

100e Teaching Team Purpose : 

100e Teaching Team Purpose To provide convenient, enjoyable, and effective classes that let people learn more and thus lead better lives. 为用户提供便捷，有趣，高效的课程 让他们学到更多知识，过上更好生活 Convenient … for our users; classes that are at the right times, technology that works, and teachers who are easy to follow and manage lessons well. Users need only to sign on… and enjoy. Enjoyable… means fun classes users can participate in. If it is enjoyable they will keep coming back. And if they come back often they will learn more. Effective… classes, teachers, and schedules. If classes are fun, managed well, and at the right times, the students will not only take part but they will also learn. A2

100e Teaching Team Values教学部的准则 : 

100e Teaching Team Values教学部的准则 Strive for quality in all our work. 凡事追求卓越 Provide service beyond what people expect. 提供超出用户期望的服务 Respect the value of time. 遵守时间观念 Be consistent and reliable. 做到始终如一，值得信赖 A3

100e Teaching Team Values : 

100e Teaching Team Values Strive for quality in all our work. 凡事追求卓越 Quality goes into our lesson plans, it goes into our class activities, and it goes into how we manage our day. Provide service beyond what people expect. 提供超出用户期望的服务 Unexpected service can make a company great. We will give our users (and coworkers) more attention, more respect, and more help than they expect. Respect the value of time. 遵守时间观念 We won’t waste our users’, our coworkers’, or our own time. We want to keep our meetings brief, start and finish our classes on schedule, and complete all work in a timely fashion. Be consistent and reliable. 做到始终如一，值得信赖 By being consistent and reliable we will gain the trust of others. And trust is the foundation of long term customer relationships. A4

Strategy 战略 and Tactic 战术 : 

Strategy 战略 and Tactic 战术 What is a strategy? Our overall plan to reach a goal What is a tactic? The small things we do to reach our goal 2

Agenda 议程 : 

Agenda 议程 Class Objectives A review of our objectives Providing Service Ideas about how we should treat our customers. The Class Managing the Students Giving Study Advice Keeping the Students Informed The Ending 3

Class Objectives – A review : 

Class Objectives – A review Class Objectives What do we want a class to be? A class should be… Class Objectives Providing Service The Class 4

Class Objectives : 

Class Objectives What is the one thing that we need more of in our classes? Class Objectives Providing Service The Class 5

Class Objectives : 

Class Objectives What is the one thing that we need more of in our classes? ENGLISH! Please speak more English in your classes. Class Objectives Providing Service The Class 6

Providing Service : 

Providing Service It is important to make our users feel special, we need them to feel like they are important to us. Customer Service Focus Polite Speech Use users’ names when possible ??? Class Objectives Providing Service The Class 7

Providing Service : 

Providing Service Study Advice to Give listening, speaking, reading, writing Repetition Study many short times, not one long time Don’t stop, do something every day Class Objectives Providing Service The Class 8

The Class - : 

The Class - Managing the Students The STAGE: Maximize Student Talk Time Welcome people to the stage Ask personal questions (hometown, job, major, etc.) Look into the camera often ??? The TEXT: Watch for questions or problems ??? Class Objectives Providing Service The Class 9

The Class – Role Plays : 

The Class – Role Plays I will choose someone to come to the stage I will give you a role Your job is to role play what you would say in this situation I will demonstrate Class Objectives Providing Service The Class 10

Keeping Students Informed : 

Keeping Students Informed Information to give students Beginning of Class Hello everyone, welcome to American Pie. Today’s class is from 3pm to 4pm and the topic is ______. I hope you all have a great class. Lets get started! Technical Problems Hello class, this is your teacher ______. I am here but we are having a little technical problem. Class will begin in just a few minutes. Thanks for your patience. End of Class Time is up. Class is now over. Thanks for attending another 100e class. We hope to see you again soon. Bye bye. Class Objectives Providing Service The Class 11

Keeping Students Informed : 

Keeping Students Informed What other situations can you think of? When must we keep students informed? Type and send us your ideas… Class Objectives Providing Service The Class 12

The Class – The End : 

The Class – The End Finish with some information about 100e products and services. Reminders about our Products Tell students about the products that 100e has: Books with many special topics Online study tools Special smaller classes Suggest that they look on the website for what they need Class Objectives Providing Service The Class 13

Summary : 

Summary Class Objectives Fun, interesting, useful, with more English Providing Service Polite, timely, well-planned The Class Manage the Students (stage, text, etc.) Giving Study Advice Keeping the Students Informed The Ending Class Objectives Providing Service The Class 14

Thank You : 

Thank You Good luck with your classes. 15