100e Teacher Training :100e Teacher Training Skills for a Standard Class


Introduction :Introduction Why does anyone need teacher training? Quality, Consistency, Reliability We will cover basic things that we can all use to give each 100e class the same level of quality.


Agenda 议程 :Agenda 议程 Our Purpose 我们的目的 Why are we here? Our Values 我们的准则 Things we must always do. The Lesson Plan 课程计划 A basic plan to make our classes better and our job easier. The Class 课程 Things to do to have a great class.


Our Purpose/Our Values :Our Purpose/Our Values Why do we need to talk about this? Give our department a clear focus Let us all work for the same goal They will guide us when we work alone We can achieve more with than without An Example: Southwest Airlines美国西南航空公司


Our Purpose我们的目的 :Our Purpose我们的目的 Why does a company, department exist? (not just to make money) Disney 迪斯尼 To bring happiness to millions. Wal-Mart 沃尔玛 To provide value to our customers, to make their lives better via lower prices and greater selection. Sony 索尼 To elevate the Japanese culture and national status. Johnson & Johnson 强生 To alleviate pain and disease Marriot 万豪集团 To make people away from home feel that they’re among friends and really wanted.


What is Our Purpose? :What is Our Purpose? Now it is your turn… Work in pairs Write what you think our purpose is Example: To create a fun and effective online environment so that our users enjoy studying


What is Our Purpose? :What is Our Purpose? ???


Our Values我们的准则 :Our Values我们的准则 The organization’s essential and enduring principles, they are not changed even for more profits. IBM Work extra hard to do things right. Marriott 万豪集团 Work hard, but keep it fun. Motorola 摩托罗拉 Treat each employee with respect. Disney 迪斯尼 Super attention to consistency and detail. Nordstrom Give great service to our customer.


Our Values :Our Values Now it is your turn Work in pairs Write what you think our values are Examples: Give polite attention to the users Reliability: we do what we say we will do (class schedules, topics, etc.) Fun: we absolutely insist on enjoying life


What are Our Values? :What are Our Values? ???


The Lesson Plan :The Lesson Plan A class should be… What is our goal during class? Teach something new Encourage interaction Have fun


A Lesson Plan Outline :A Lesson Plan Outline Vocabulary Dialogue/Reading Break the ice – ask where they are from, job/school, etc. Do the dialogue/reading, switch if possible End with another question, thanks, and some encouragement Useful Phrases (grammar forms with substitutions)


The Lesson Plan :The Lesson Plan Conversation 5 – Stuck in Traffic New Words/Phrases Traffic hurry up vehicle restrictions Olympic vehicle lane highway accident exit side road A: Ahhhh… I can’t stand this traffic. B: Yeah, if we don’t hurry up we are going to miss the game. A: I thought that traffic would be better during the Olympics. B: Actually, it has been. With the vehicle restrictions the traffic hasn’t been bad at all. A: But with the special Olympic vehicle lane the highway is actually smaller now. B: That can’t be the reason for this traffic. Even with the Olympic lane traffic has been fine. A: So then, what can it be, an accident? B: Probably. Maybe we can get off the next exit and take a side road. Useful Phrases I can’t stand ………. That can’t be the reason for ……….


The Class :The Class GOAL: to keep the class moving; to make it interesting HOW? Over-plan your class. Always have more activities than you need. If you ask a question but nobody answers then keep moving, do something else.


The Class :The Class Managing the Students The STAGE: one goal of the class should be to maximize the amount of time that students are talking on stage. However, we should try to let as many different students speak as possible. Don’t let any one student stay on the stage for an excessive amount of time. Welcome people to the stage Ask personal questions (hometown, job, major, etc.) Look into the camera often The TEXT: Watch for questions or problems ???


The Class – Providing Service :The Class – Providing Service It is important to make our users feel special, we need them to feel like they are important to us. Customer Service Focus Polite Speech Use user’s names when possible ???


The Class – Providing Service :The Class – Providing Service Study Advice to Give listening, speaking, reading, writing Repetition Study many short times, not one long time Don’t stop, do something every day


The Class – Providing Service :The Class – Providing Service At the end of class make sure to finish with some information about 100e products and services Reminders about our Products Tell students about the products that 100e has Books with many special topics Online study tools Special smaller classes Suggest that they look for what they need


Keeping Students Informed :Keeping Students Informed CUT and PASTE Messages Beginning of Class Hello everyone, welcome to American Pie. Today’s class is from 3pm to 4pm and the topic is ______. I hope you all have a great class. Lets get started! Technical Problems Hello class, this is your teacher ______. I am here but we are having a little technical problem. Class will begin in just a few minutes. Thanks for your patience. Echo on Stage If you jump on stage please turn your speakers down low. Loud speakers create an uncomfortable echo if you are on stage. Please be kind to the others and turn your speakers down (or use headphones). End of Class Time is up. Class is now over. Thanks for attending another 100e class. We hope to see you again soon. Bye bye.


Summary :Summary Our Purpose Remember why we are here. Our Values Remember the way we always do things. The Lesson Plan It will make your job easier and classes better. The Class Simple habits will make our users happy.


Thank You :Thank You Good luck with your classes.