erco training in finland 1

EMERGENCY RESPONSE CENTRE OPERATOR TRAINING IN FINLAND: 

EMERGENCY RESPONSE CENTRE OPERATOR TRAINING IN FINLAND Instructor Rauni Komulainen The Emergency Services College

The Emergency Services College: 

The Emergency Services College situated in Kuopio built in 1992, expansions in 1995 and 2005 nearly 500 students working on a diploma yearly staff about 100 persons of which 70 in educational tasks about 250 further educational courses a year about 107 500 course days in 2006 estimation of gross expenditure 15 million euros in 2007 the operating costs per student were about 26 400 euros in 2006

Organisation: 

Organisation

The amount of applicants and the amount of accepted students in 2006: 

The amount of applicants and the amount of accepted students in 2006

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The Emergency Services College Helsinki City Rescue School

ERC Operations : 

ERC Operations In emergency situations, calls for assistance must be handled in a professional and efficient way in order to mobilise the necessary rescue, police, social and health services with the appropriate urgency, impartially throughout the country and regardless of the hour. The work of emergency centre operators has changed and developed rapidly during the last few years. The training focuses on the holistic handling of emergency calls, handling the assignment over to the appropriate units and providing callers with advice.

ERC Operators Training: 

ERC Operators Training The Emergency Services College has trained together with the National Police School in Tampere the operators in 1.5 years (60 credit units) program since 1997 and the curriculum has just been modernized to meet the latest requirements. In addition to the vocational training there has been also a supplementary training program to train the existing operators for the different tasks in the new emergency response centres. The Emergency Services College provides also Shift Supervisor training courses.

Trainining curriculum: 

Trainining curriculum The training has to follow the reality of the profession and since the planning of the curriculum has started by evaluating the requirements that need to be fulfilled in order to manage the operators work. The different learning environments play an important role in the new curriculum. These include training in special units, actual work placements, simulations and individual tasks using information networks. Today it is also possible to utilize the previous training and work history of the students by personal training portfolios, which will be made in co-operation between the student and the instructors.

Vocational Training Contents: 

Vocational Training Contents General Studies 12 Credit Units Finnish language and communications 2 cu Swedish language 1,5 cu English language 1 cu Information Technology 1 cu Administration 1 cu Safety guidance and information 1 cu Health and physical education 2,5 cu Introduction to training programme 1 cu

Professional Studies: 

Professional Studies Emergency dispatching 23 cu ERC Operator`s role and training 2 cu Daily routine and special situations 7 cu ERC information systems 5 cu Preparedness for emergencies 1 cu Communications and technology 2 cu Practical training 6 cu

Professional Studies cont.: 

Professional Studies cont. Fire and Rescue Services 4 cu Basics of rescue works 2 cu Risk evaluation 2 cu Emergency Medical Care 11 cu Health services system and paramedic system 1 cu Paramedics and medical risk assessment 7 cu Anatomy and physiology 1,5 cu Social emergencies 1,5 cu

Professional Studies cont.: 

Professional Studies cont. Police Work 10 cu Police administration justice 1 cu Criminal law, civil law, justice procedures 1 cu Police field duties 5 cu Psychology 1,5 cu Health and physical education 0,5 cu Swedish language 1 cu

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The Emergency Services College tel. 017-307 111 fax 017-307 222 ad. Hulkontie 83, PO Box 1122, 70821 KUOPIO, FINLAND www.pelastusopisto.fi