Buying A Car

Slide1: 

Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 How may I help you this afternoon? I'm looking to purchase a new car I'm looking to purchase a used car I'm looking to purchase a new car for my son's 16th birthday I'm looking to purchase a car for my parents 25th aniversary 42% 53% Available Funds ? Salesman Customer

Slide2: 

Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 What kind of vehicle are you looking for? I'm looking to purchase a family sedan I'm looking for a sports car I’m looking for a sport utility vehicle I'm looking to for semi-sweet 4x4 truck!! 43% 53% Available Funds ? Salesman Customer I'm looking to purchase a new car…

Slide3: 

Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 54% 64% Available Funds ? Here are a few of the available trucks we have to offer… Did you have a specific model in mind? F150 F250 F350 Ranger Salesman Customer

Slide4: 

Here is our entire F-150 Line Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 54% 64% Available Funds ? Do you know what color you are looking for? Red Blue Yellow Purple Salesman Customer

Slide5: 

Oooohh…unfortunately, we don’t have any purple trucks in stock, did you want to select another color? Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 30% 45% Available Funds ? Do you know what color you are looking for? Red Blue Yellow Purple Salesman Customer

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Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 54% 50% Available Funds ? Did you have a particular price range in mind? <$10,000 $10,000-$20,000 $20,000-$30,000 I’m rich, who cares!! Salesman Customer Here is the yellow truck we have available…

Slide7: 

Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 54% 81% Available Funds $23,451.25 Shall we go inside and discuss a sale? YES NO Salesman Customer I think we can get you into this truck by the end of the day…

Slide8: 

Please, have a seat Mr. Simpson… How does does $27400 sound to you? YES, I think I can make that stretch Why you little, I oughta’… Doh! Salesman Customer Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 84% 81% Available Funds $23,451.25

Slide9: 

We can work on the price… Do you have a trade in we can negotiate into this deal?? Yes, a ’01 Ford Taurus No I do not Salesman Customer Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 48% 81% Available Funds $22,300.00

Slide10: 

This will be a quality trade in… How does $22,600 sound after trade in? Where do I sign? I guess I thought the trade in would be more Salesman Customer Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 71% 93% Available Funds $22,300.00

Slide11: 

Salesman Customer Customer Satisfaction Salesman Tolerance 12 1 2 3 4 5 6 7 8 9 10 11 98% 100% Available Funds $0 Congratulations on your purchase…