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Slide2: 

Breakout Session 1402 Randy Adkins Director, KM Center of Excellence United States Air Force Monday, April 10 1:30 – 2:30 p.m. Eyes on the Goal: Air Force Knowledge Management – A Story of Vision & Strategy Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Eyes on the Goal:: 

Eyes on the Goal: Supporting America’s Air Force Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e

AF Core Values: 

AF Core Values Integrity first Integrity defines the person who acts—the agent. Service before self Service defines what the person does in the context of core values—the person’s actions. Excellence in all we do Excellence defines what the actions produce in terms of outcomes and how these actions and outcomes support Air Force core values. The Core Values … remind us what it takes to get the mission done … They are the common bond among all comrades in arms, and they are the glue that unifies the force and ties us to the great warriors and public servants of the past. - USAF Core Values (The Little Blue Book) Study them . . . understand them . . . follow them . . . and encourage others to do the same Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Supporting America’s Air Force: 

Supporting America’s Air Force Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force

Slide6: 

Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e America’s AF: A Worldwide Presence The Goal: Supporting America’s Air Force

Slide7: 

America’s AF: Homeland Defense Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force

America’s AF: Afghanistan : 

America’s AF: Afghanistan Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force

Slide9: 

Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e America’s AF: Iraq The Goal: Supporting America’s Air Force

Eyes on the Goal:: 

Eyes on the Goal: Supporting America’s Air Force Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e through Knowledge Management

Imperative : 

Imperative “In light of the current workforce demographics, particular attention must be focused on assuring the Air Force captures and makes available the wealth of experience and expertise the current workforce possesses.” - USAF Strategic Planning Directive “We will use the right tools and techniques to see and attack problems and opportunities for improvement, and we will use our greatest resource in doing so—innovative, dedicated Airmen and world class leadership.”   - AFSO21 CONOPS Ver. 5.0 Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Slide12: 

Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Slide13: 

Knowledge Now has been practicing knowledge management for the past 6 years METHODOLOGY Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Slide14: 

Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management Fast: Easy to use and responsive to end user needs Intuitive: Familiar technology, no unnecessary extras Flexible: Tailored to meet specific group needs Contextual: Common language & taxonomy User-Centric: Focused on meeting business/mission needs of individual customers Boundary-less: Not limited by geographical, temporal, intellectual, or functional boundaries

Example Communities: 

Provide enhanced accountability USCENTAF financial data Expedite processing Financial Mgt documents from deployed environment Training embedded with process reducing the learning curve for AEF deployments Example Communities USCENTAF FM Central Processing CoP Usage Benefits $120M returned to USAF from foreign banks 363 payments in AOR processed (since Oct 05) with 100% accuracy 84% reduction in time to process AOR obligations FAQ captures real-time AOR policies/procedures Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Example Communities: 

AETC Career Assistance Advisors / New Airmen Usage Benefits Collaborative environment to support force shaping Web questionnaires provide instant feed-back Discussion forums provide 155 members on-line sharing Reduced reliance on email Single most useful Career Assistance and New Airmen network Example Communities Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Example Communities: 

AFSOC Functional Area Manager Usage Benefits AFSOC OFAMO Online Collaborative Tool Instant Access to AFSOC UTC Summary Self-Service links eliminate 75% helpdesk requests Supports on-line conferencing Reduced bad UTC’s by 35%. Example Communities Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Example Communities: 

ACC/A4WC Munitions Usage Benefits Cross-tell solution for sharing critical Missions information Document flow procedures made available real-time Munitions shipment / processing coordination reduced 25% Example Communities Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Slide19: 

Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management 1 2 3 4 5 Spiraling Approach to Maturity Stage Initial Disjoined Defined Managed Optimized

Implementation Concept: 

Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management Implementation Concept

Slide21: 

AFKN Metrics More than 100,000 active end-users More than 150,000 search sessions performed each month More than 1,000% growth rate in last two years Users are experiencing >10% improvement in quality of work and time savings Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

End State: 

End State Information Mgmt Services Elec Workflow, Document & Records Mgmt Processes/Record Archives Information to Knowledge Knowledge Services Cross-functional/organizational People-People Connections Sharing via Social Networks—CoPs and Knowledge Engines Knowledge for Innovation / Decision Making Metadata & Heuristics Shared Vocabularies Defined by COI/Knowledge Area GCSS-AF Air Force Portal Decision Superiority Data Services Data Warehouse & Systems Business Intelligence/Reports Data to Information Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e The Goal: Supporting America’s Air Force through Knowledge Management

Slide23: 

Air Force Knowledge Now I n t e g r i t y - S e r v i c e - E x c e l l e n c e Air Force Knowledge Management Flexible … User-Focused Constantly Evolving The Goal: Supporting America’s Air Force through Knowledge Management The Goal: Supporting America’s Air Force through Knowledge Management

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