Requirements Definition Center 3.0: Requirements Definition Center 3.0 Hans Baaten, principal consultant V3.1.p1 EN Professional Requirements Engineering


Topics: Topics Introduction into Atos Origin Requirements Engineering @ Atos Origin Common use in projects ? Requirements Definition Center LaQuSo Software Product Certification Atos Origin Global Sourcing & Demand-Supply Organisation


An International Player: An International Player A leading IT services company providing business consulting, systems integration and managed operations that improve the effectiveness of its clients’ Businesses Annual revenues of € 5.5 bn Over 47,000 employees In 40 countries


Group Profile: Group Profile FY 2005 Revenue: € 5.5 Bn Business Mix Geography Industries (*) Including Transport (**) Process Industry & Life Sciences (*) Application Management Managed Operations 51% Systems Integration 41% Consulting 8% (*) Of which 14% is recurring business France 28% UK 21% Benelux 21% Germany + CE 10% Italy 6% Spain 5% Other EMEA 2% Americas 4% AP 3% Others 6% (*) Public Sector & Utilities 26% Telecom & Media 19% Discrete Manufacturing 12% PILS (**) 8% Finance 19% Retail 10%


Worldwide Presence: Worldwide Presence Benelux 9,300 Italy 3 ,100 Central Europe 2,600 Italy 2,900 Asia/Pacific 2,500 UK 6,900 France 14,000 South America 1,700 North America 750 Total Employees 47,700


The Olympic Games: The Olympic Games Our Business Challenges To be ready on time…no second chances A massive infrastructure and 15 technology partners A complex mix of process, people, and technology Risk management Our Solutions Massive knowledge and technology re-use Extensive planning Integrated security plan Testing, testing, testing Our Results Highly successful ATHENS 2004 and Torino 2006 Games – contract extended until 2012, preparations well underway for Beijing 2008 Nobody noticed the technology…exactly the way it should be! "We are extremely pleased to have expanded our partnership with Atos Origin as the Worldwide IT Partner for two more Games. Today the role and use of Information Technology is vital for the staging of the Games. Atos Origin was a crucial player in the success of the delivery of the Athens 2004 and Torino 2006 Olympic Games. We are confident that, in the future, Atos Origin will deliver an outstanding job for the Beijing 2008, Vancouver 2010 and London 2012 Olympic Games." Jacques Rogge, President of the International Olympic Committee (IOC)


Business Model: Business Model Key Accounts Industry Solution Experts Global Market Leaders Global Service Lines Management Board Systems Integration Managed Operations Atos Consulting


Systems Integration: Systems Integration Enterprise Resource Management Application Management Business Fusion/EIA Enterprise Content Management/ Product Lifecycle Management Supply Chain Management Customer Relationship Management Business Intelligence In-Product Software Delivering Clarity from Complexity Mastering a wide range of domains and markets: Specialized solutions by industry and technology Legacy systems and industry leading packages Embracing innovative technologies: RFID, ECM, Mobility, Open Source Expertise in large projects and worldwide roll-outs: Strong technical experts and outstanding project management Top ERP integrator in Europe with strong alliances: SAP, Oracle, PeopleSoft, QAD, Baan Robust global sourcing capabilities


Requirements Engineering @ Atos Origin SI: Requirements Engineering @ Atos Origin SI Business Application Solutions Design, Development, Maintenance, Testing of enterprise applications Technologies eg Java, Microsoft, Oracle Services eg Consulting, Project Management, Requirements Engineering, Testing Requirements Engineering: 200 professionals From LAD to RUP, DSDM and Agiles Requirements Definition Center (RDC) main service Based on industry standards (RUP, DSDM, Prince2) and best practices, Atos Origin RDC enables their customers to improve the quality of their software requirements specifications both initially and during maintenance phase. RDC Reference Models address Process, People, Organisation and Tools&Technology. High quality software specifications enable cost efficient and predictable software development and maintenance projects.


Common use in projects?Heard on projects, evaluations and grapevines…: Common use in projects? Heard on projects, evaluations and grapevines… “The quality of the specifications is lacking. We can interpret them in more than one way and we discovered open issues.” “We still need a few weeks to study and improve the specifications before we can give any estimation” “It is very hard to manage the third party suppliers. They say everything is possible, but they develop another application than business needs…” “All those changes! Will they ever stop !? And how can we manage them?” “Why didn’t we know in an earlier stage the technical possibilities? And why do we know just now the architectural limitations? ” “Would this ever be testable?”


Expensive errors: Expensive errors 1 error not found in software specificaties means 10x - 100x higher cost to repair the error during next stages in the application life cycle


Central question: Central question How can the Requirements Engineering Discipline support the enterprise to meet the Quality, Efficiency and Predictability objectives?


Requirements are root cause...High quality input determines efficient and predictable engineering: Requirements are root cause... High quality input determines efficient and predictable engineering Application Life Cycle Management Test & Verificatie BPV and ALTC Quality Certainty Certainty A S S E S S M E N T A S S E S S M E N T A S S E S S M E N T Architecture Guidance Cost Efficient Predictable Specify RDC Develop SDMC Manage SDMC Quality Specify RDC


Atos Origin Requirements Definition Center (RDC): Atos Origin Requirements Definition Center (RDC) The Requirements Definition Center bridges the business units and ICT departments By developing and managing requirements specifications of high quality (build-able and test-able) the software engineering proces will be more productive and predictable To make this possible, the Requirements Definition Center uses a balanced combination of industry standards completed with best practices in the areas, processess,tools, organisation and people


Three views on RDC: Three views on RDC Organisational entity at client side to develop and manage high quality software specifications based on a proven blue print Methodological strategy for continuous improvements Document Library to support requirements engineers and information analysts


Holistic vision on quality of specificationRDC Conceptual Model: Holistic vision on quality of specification RDC Conceptual Model Quality is directy improved by smaller balanced improvements in all four areas 4 areas are devided into 10 aspects


Processess (1): Processess (1) Primairy proces Requirements Engineering Our best practices with RUP Iterative development Use Case driven (specification and testing) Requirements management Continuous quality verification Change Control Management Contemporary elicitation techniques white board & brown paper sessions use case sessions workshops


RDC Internally: RDC Internally


Processess (2): Processess (2) Secundairy process Projectmanagement according to Prince2 Continuous Improvement Cycle RDC as ‘learning organisation’ Quality control Templates Reviewing, testing Transfer criteria (from specification to implementation and test) Re-use Documents from other projects Blue Prints and Design Patterns


OrganisationInternal orientation: Organisation Internal orientation Primairy roles in RDC Systems Analyst Requirements Specifier Software Architect Test Analyst Secundairy roles in RDC Reviewer Projectmanager Change & Control Manager


OrganisationExternal orientation: demand-supply model: Organisation External orientation: demand-supply model Split of responsabilities between specification and implementation Which document types hold the requirements specifications? How are they transferred to the parnter organisations? Who meets who, when and what about? Escalation handling Business Analyst User representative Super-user Systems Analyst Requirements specifier Software Architect Designer Software Engineer Test engineer


Demand-Supply modelFront-Office and Back-Office: Demand-Supply model Front-Office and Back-Office Specifications business analysis User organisation acceptance test Requirements Definition Center analysis & design coding system (integration) test SDMC (NL, India, Brazil) Front-office Project & Contract management Process alignment & communication Demand Supply detailed design module test Back-office on-site support


Tooling: Tooling Infrastructure on (under) your desk Toolset Working guidelines Document Library


Document Library: Document Library


People: People Training and educations Each role has a profile with ao RUP Fundamentals Requirements Management with Use Cases UML Tooltraining Coaching Essential part Master-fellow Teamwork Within RDC With business an ICT


Implementation strategy: Implementation strategy IMPRESS Infrastructure Primairy processes Working guidelines Secundairy processess Quality Control Continuous Improvement Cycle Training Demand-Supply model Culture and organisation Acquisition


Implementation strategy: Implementation strategy Assess Assess Present Mode of Operation, Future Mode of Operation Requirements Engineering Capability Assessment Plan Define and commit a plan to professionalise in close co-operation with the client organisation Plan-2-professionalise Improve Implement of identified improvements, using clients’ best practices and Atos Origins’ RDC assets Improve with IMPRESS Ensure Learn how to work according to the RDC principles: joint resourcing Ensure Professionality Continuous Improvement Evaluate objectives and identify next levels of professionality Continuous Improvement Program


Implementation strategyRequirements Management Maturity Model: Implementation strategy Requirements Management Maturity Model Growing into complete maturity; significant better business solutions Predictability in specification; quality specifications of business solutions One way of working focussing on quality People are aware of basic principles and have an initial level of quality awareness Unstructured process, unpredictable solutions


LaQuSo Software Product CertificationAdded value of independent certification: LaQuSo Software Product Certification Added value of independent certification RDC assesses 4 areas determining the quality of requirements Proces Organisation Tools & Technology People LaQuSo focusses on the quality of the requirements products Initial After Atos Origin RDC implementation


Atos Origin Global Sourcing &Demand-Supply Organisation: Atos Origin Global Sourcing & Demand-Supply Organisation


Atos Origin Global Sourcing &Demand-Supply Organisation: Atos Origin Global Sourcing & Demand-Supply Organisation Country A Country B Country C Back Office Implementation Partner Business Units Application Support Application Development Application Maintenance Application Support Application Support E.g. Atos Origin India


Slide32: For more information please contact: Hans Baaten, principal consultant t +31 (0) 030 – 299 5584 m +31 (0)6 55 122 475 Hans.Baaten@atosorigin.com www.atosorigin.com