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ShoreTel 6.1 Richly featured key system functionalityUnsurpassed scalability . . . from small business to large enterprisePre-announcement material for ShoreTel prospects and customersApril 11, 2006Version 1.0: 

ShoreTel 6.1 Richly featured key system functionality Unsurpassed scalability . . . from small business to large enterprise Pre-announcement material for ShoreTel prospects and customers April 11, 2006 Version 1.0

Unmatched Scalability: Small Business to Large Enterprise: 

Unmatched Scalability: Small Business to Large Enterprise ShoreTel 6.1 delivers rich key system functionality Perfect for small branch offices – ShoreTel Enterprise Edition Retail Financial services Professional services Ideal for small business – ShoreTel Small Business Edition 50 or less employees Only solution to that scales from small to large enterprise Scales seamlessly from 10 to 10,000 users Same hardware and software, there are no hardware breakpoints or different software platforms Phones for key system and enterprise applications

Feature-Rich Key System Functionality: 

Feature-Rich Key System Functionality Key system focus Key system telephone – IP 212k Bridged call appearance Centrex flash More phone options Office worker telephone – IP 230 Gigabit telephone – IP 560g International Ireland dial plan QSIG exposed in ShoreWare Director Customer satisfaction enhancements “Zero-zero” to personal assistant “Two line Caller ID” on the IP 530/560 Build number exposed on Director login page Designate analog port for FAX only calls CDR text file change to handle longer extensions SIP improvements DTMF support on the backup auto-attendant for SIP trunks Music on hold for SIP trunks Ring back tone for hunt groups and workgroups for SIP trunks FAX improvement for SIP trunks (ShoreGear analog <-> SIP trunk) Park / Unpark for SIP trunks in ShoreTel 6 GA build 6-party conference for SIP trunks in ShoreTel 6 GA build Licensing System key (node locked) Compliance management (with grace period) Additional site license (keyed) SIP trunk license (self-audited)

Unique Focus on Ergonomic Design: 

Unique Focus on Ergonomic Design Site: Message waiting light viewable from 360° Sight: Visually appealing Award-winning industrial design firm Concave profile keeps keys horizontal and display vertical Site: Easy to read high contrast display Site: Multi-color buttons with no paper labels Touch: Kinesthetic handset Cushioned & contoured grip Balanced weight Finger notch Easily rests on shoulder Touch: Tactile keys for all fingers and heavy use Touch: Open angles, easy to grasp handset Sound: Phenomenal clarity Wide-band audio codec 7 versus 3 octaves of range High gain microphones Booming speakerphone Sound: Booming speaker

Complete Line of Telephones: 

Complete Line of Telephones IP 110 1 line, 1x16 display 6 function keys One-way page Plastic BB 24 24 Buttons, no paper labels! Up to four units per 530/560 PoE power forwarding plastic IP 560g 6 Line, back-lit display 8 Function keys, 4 soft keys Speaker, headset Aluminium IP 560 6 Line, back-lit display 8 Function keys, 4 soft keys Speaker, headset Aluminium IP 212k 12 line, large display 8 function keys, 4 soft keys Speaker, headset Plastic Lobby Professionals Executives, Assistants Gig Desktops Operators, Assistants IP 230 3 line, large display 8 function keys, 4 soft keys Speaker, headset Plastic Key system Ltd Avail May 31 Ltd Avail Apr 28 Ltd Avail Aug 31

Key System Telephone – IP 212k: 

Key System Telephone – IP 212k Phone for the key system applications Targeted branch offices, small office, retail Features 12 programmable buttons Tri-color LED programmable buttons (green, amber, red) 6 character label (no icon), Caller ID in banner area Speed dial programmed via phone, all else via Director 8 hard keys Transfer, Conference, Intercom, Redial, Voice Mail, Hold, Options, Directory 2 soft keys Left, right (first two rows shared between banner and soft keys) LCD display High quality audio Full duplex speakerphone Speakerphone, headset, mute and volume Ethernet switch with PoE Black and silver plastic Optional wall mount kit

Up Close and Personal with the IP 212k: 

Up Close and Personal with the IP 212k Self-labeling “key phone” operation Booming, enclosed speaker Telescoping microphone for 360 degree pickup Optional wall mount kit Flexible up to 108 buttons with BB24

Bridged Call Appearance for Fast Call Handling: 

Bridged Call Appearance for Fast Call Handling Feature Effectively “line appearances” for inbound calls Can be distributed across sites!! Designed to work with digital trunks as well as analog trunks Benefit Fast call handling between users with shared answering Important for key system markets (auto dealers, VCs, etc.) Operation New type of extension Create the “bridged call appearance” Program onto buttons on multiple phones Program a button for each “call stack position” New dockable window in Operator Call Manager to VIEW activity (limited control)

Bridged Call Appearance for Fast Call Handling: 

Bridged Call Appearance for Fast Call Handling Inbound operation When call comes in Button on all phones “blink green” When one person answers Button goes “solid green” on phone that answered Button goes “solid red” on other phones When call placed on hold Buttons on all phones “blink green” Outbound operation Press associated button Button goes “solid green” on phone placing call Button goes “solid red” on other phones When call placed on hold Buttons on all phones “blink green” Notes: Must enter trunk access code First available trunk via normal trunk hunting rules Caller ID of bridge call appearance delivered on outbound calls

Centrex Flash Reduces Trunk Requirements: 

Centrex Flash Reduces Trunk Requirements Feature Allows you to flash an analog loop start trunk to access Centrex features Program IP phone button with the “Centrex Flash” feature Button lights up when call is on a trunk Benefits Used to transfer external calls to external numbers Frees up the analog loop start trunks Also helpful for conference calls Important for small office, branch office applications With only four analog trunks, one transfer would consume 50% of your trunks This frees up those two trunks Considerations Not supported on other trunk types (i.e. PRI) Once the trunk is flashed, ALL control is up to the Centrex service (i.e. toll restrictions) No trunk access code after flash . . . since this is Centrex dial tone Need to ensure service provider has flash enabled US/Canada only

Staff Telephone – IP 230: 

Staff Telephone – IP 230 Phone for the masses Targeted general office workers, agents Features 3 programmable buttons Green LED programmable buttons 3 lines of display plus bonus line (plus soft keys) 5 character label, icon and Caller ID Speed dial programmed via phone, all else via Director 8 hard keys Transfer, Conference, Intercom, Redial, Voice Mail, Hold, Options, Directory 4 soft keys LCD display High quality audio Full duplex speakerphone Speakerphone, headset, mute and volume Ethernet switch with PoE Black and silver plastic Optional wall mount kit Positioned as . . . an enhancement to the IP 210 Featured like . . . an IP 530, but Smaller footprint Green LED vs. solid programmable buttons High contrast vs. backlit display Smaller display (4 vs. 6 rows, plus soft keys) Plastic vs. aluminum

Up Close and Personal with the IP 230: 

Up Close and Personal with the IP 230 Optional wall mount kit 3 call, 4 soft, 8 fixed keys Complete audio package Booming, enclosed speaker Telescoping microphone for 360 degree pickup Flexible up to 99 buttons with BB24

Gigabit Telephone – IP 560g: 

Gigabit Telephone – IP 560g Phone for Gigabit applications Targeted at architecture, design, media, etc. companies The same as the IP 560 just has Gig support! Features 6 programmable buttons Tri-color LEDs 6 lines of display (plus soft keys) 5 character label, icon and Caller ID Full programmability via the phone 8 hard keys Transfer, Conference, Intercom, Redial, Voice Mail, Hold, Options, Directory 4 soft keys LCD display Backlit High quality audio Full duplex speakerphone Speakerphone, headset, mute and volume Ethernet switch with PoE 10/100/1000 Warning: No local power brick option, you must use powered switch or mid-span power device Black and silver plastic Optional wall mount kit Infrastructure considerations: Foundry: Gig switch with PoE Extreme: Gig switch with PoE PowerDsine: Gig mid-span PoE Requires Cat 5e cable or better

International: 

International Ireland support Added Ireland dial plan support Already have homologation for phones, switches Leverage UK-English language pack (prompts) QSIG QSIG option exposed in ShoreWare Director Valuable in tie line applications Most common form of tie line integration in Europe

Customer Improvements: 

Customer Improvements Personal assistant enhancement “Zero-zero” to personal assistant (at message playback) “Zero” to personal assistant (at main menu) User checking voice mail can quickly reach their personal assistant Valuable for boss / assistant communication (law firms) Caller ID enhancement “Two line Caller ID” on the IP 530/560 as well as IP 230 More Caller ID information presented on 2-lines vs. abbreviation on 1-line Note: If second call is active, the phone reverts to one line of text per call Build number exposed on Director login page Build number quicker to find Makes the product easier to support Designate analog port for FAX only calls New fax option on the user edit page Allows you to lock jitter buffer, echo canceller all the time . . . important in Spain CDR Text File Change Length of the extension field in CDR text file has been increased Needed for On Net Dialing and Tandem Trunking WARNING: If you use the CDR text file, you may need to reconfigure your Call Accounting Package. Such packages are flexible and can typically be reconfigured quickly.

SIP Improvements: 

SIP Improvements Backup Automated Attendant DTMF support on the backup auto-attendant for SIP trunks Music on Hold Music on hold for SIP trunks Workgroups and Hunt Groups Ring back tone for hunt groups and workgroups for SIP trunks FAX machines FAX improvement for SIP trunks (ShoreGear analog <-> SIP trunk) Note: ShoreTel 6 updates (vs. 6.1) will already include: Park / Unpark for SIP trunks – in GA build 6-party conference for SIP trunks – in GA build

Product FAQ’s: 

Product FAQ’s What about the IP 210, IP 530? They are no longer available, but will be supported in software, no plans to end software compatibility What if an existing customer needs an IP 230, IP 212k? Two options Wait for general availability Make request to ShoreTel support for access to controlled release build Are the old IPBX-12 and IPBX-TW compatible with ShoreTel 6.1? Yes . . . But migrate soon! We drop software compatibility in ShoreTel 7

Licensing Changes: 

Licensing Changes Hardened license control “System” keyed license, node-locked Small Business Edition vs. Enterprise Edition 50 extensions, 1 site, etc. Conference bridge ports not counted Locked to profile of the HQ server “Additional Site” keyed license “SIP Trunk” self-audited license System shutdown timer 45 days to resolve license non-compliance 100% lockout from ShoreWare Director WARNING: ENSURE YOU ARE IN COMPLIANCE BEFORE UPGRADING! 1 2 3 4

License Flow – New Customers: 

License Flow – New Customers Place order for equipment including software You will receive all equipment, licenses . . . Except system key since server profile needed Install ShoreWare Director (6.1) You now have 45 days for compliance Install all licenses (except system key) Request system key via ShoreWare Director Observe confirmation ShoreTel will Confirm valid customer Review licenses Generate system key 3-day turnaround via E-mail Strive for next day Target is real time fulfillment next quarter Install system key Clean sailing

License Flow – Upgrade Customers: 

License Flow – Upgrade Customers Ensure customer is in license compliance Place order for necessary licenses Install licenses Upgrade to ShoreWare Director (6.1) You now have 45 days for compliance Request system key via ShoreWare Director Customer will also be grandfathered for configured sites Observe confirmation 3-day turnaround via E-mail Strive for next day Target is real time fulfillment next quarter Install system key Clean sailing

Licensing FAQ’s: 

Licensing FAQ’s What if the server needs to be replaced? Install on another server, 45 day timer starts Request new system key, delivered in 3 days Old key is deactivated What about dual NIC systems We scan all NICs for MAC addresses, just need one match What if you need to add more users on a weekend? Go ahead, add them, 45 day timer starts Place order for more licenses Is this an on-line purchasing process? No. It really is a “System Key Fulfillment Process” In the future, we would like to expand this with our partners to be an on-line store Why can’t you fulfill the system key quicker? We have that in the plan, but it will take multiple phases, goal is real time next quarter

ShoreTel 6.1 Schedule: 

ShoreTel 6.1 Schedule Beta release start Done Controlled release start Apr 28 Including IP 230 Press release May 15 Controlled release start May 31 Including IP 212k, BCA, International General availability start Aug 31 Including IP 560g Beta release: The product has completed alpha trials and met the criteria for customer beta trial. ONLY THOSE ACCEPTED INTO THE BETA PROGRAM THAT SIGN A BETA AGREEMENT CAN PROCEED. Controlled release: The product has completed alpha trials, beta trials and met the criteria for first customer shipment. Only new customers with a business need may use controlled release products. Existing customers must individually request controlled release from ShoreTel support. General availability: The product has completed alpha trials, beta trials and has proven long term runtime in the field. All customers including installed base customers can use general availability products.

Q&A: 

Q&A

Feature-Rich Key System Functionality: 

Feature-Rich Key System Functionality Key system focus Key system telephone – IP 212k Bridged call appearance Centrex flash More phone options Office worker telephone – IP 230 Gigabit telephone – IP 560g International Ireland dial plan QSIG exposed in ShoreWare Director Customer satisfaction enhancements “Zero-zero” to personal assistant “Two line Caller ID” on the IP 530/560 Build number exposed on Director login page Designate analog port for FAX only calls CDR text file change to handle longer extensions SIP improvements DTMF support on the backup auto-attendant for SIP trunks Music on hold for SIP trunks Ring back tone for hunt groups and workgroups for SIP trunks FAX improvement for SIP trunks (ShoreGear analog <-> SIP trunk) Park / Unpark for SIP trunks in ShoreTel 6 GA build 6-party conference for SIP trunks in ShoreTel 6 GA build Licensing System key (node locked) Compliance management (with grace period) Additional site license (keyed) SIP trunk license (self-audited)