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Improving Student Retention & Success in your Online Classes April 18, 2007: Improving Student Retention andamp; Success in your Online Classes April 18, 2007 Susan Kincade Dean of Learning Resources
West Hills Community College District
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West Hills Community College District: West Hills Community College District
Who Are We?
Online Enrollment for Six Academic Years : Online Enrollment for Six Academic Years
WHCCD Online Enrollment by Age: WHCCD Online Enrollment by Age
WHCCD Online Enrollment by Gender: WHCCD Online Enrollment by Gender
WHCCD Online Enrollment by Ethnicity: WHCCD Online Enrollment by Ethnicity
Online and Classroom Grade Comparison for Same Students - 2002 through 2006: Online and Classroom Grade Comparison for Same Students - 2002 through 2006
Online Success and Retention: Online Success and Retention
West Hills Online Instruction-Spring 2006: 1,841 Students Enrolled
59 Faculty: 22 Full-Time Faculty andamp; 37 Part-Time Faculty
111 Course Sections
22 Disciplines: AOJ, Bio, Bus, CD, CIS, Casino Mngt, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, Phys Sci, Poli Sci, Psych, Sociology
Four AA Degrees Online
AOJ - Law Enforcement
Liberal Arts
Psychology
Social Sciences West Hills Online Instruction-Spring 2006
West Hills Online Instruction-Fall 2006: 1,841 Students Enrolled
60 Faculty: 22 Full-Time Faculty andamp; 38 Part-Time Faculty
138 Course Sections
22 Disciplines: AOJ, Bio, Bus, CD, CIS, Casino Mngt, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, Phys Sci, Poli Sci, Psych, Sociology
Four AA Degrees Online
AOJ - Law Enforcement
Liberal Arts
Psychology
Social Sciences West Hills Online Instruction-Fall 2006
West Hills Online Instruction-Spring 2007: West Hills Online Instruction-Spring 2007 2,429 Students Enrolled
71 Faculty: 26 Full-Time Faculty andamp; 45 Part-Time Faculty
122 Course Sections
24 Disciplines: AOJ, Art, Bio, Bus, CD, CIS, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, PE, Phil, Phys Sci, Poli Sci, Psych, Sociology
Four AA Degrees Online
AOJ - Law Enforcement
Liberal Arts
Psychology
Social Sciences
Online Retention: A Three Step Process: Online Retention: A Three Step Process Student Support
Faculty Support and Training
Online Classroom Administration
STUDENT SUPPORT: STUDENT SUPPORT Help Desk Coordinator
Telephone and Email
Response Support
Provide Support for ALL Services
Help Desk Coordinator: Help Desk Coordinator Abilities:
Understand Student-Speak
Listening Skills
Talk in Layman’s Terms, but have
IT background
Follow Through Skills
Patience!
Telephone and Email Response Support: Telephone and Email Response Support What is IT?
Students call in live or leave messages
Students email during business hours or after hours
Messages regarding updates, issues, or down times are sent to students
Provide Support for ALL Services: Provide Support for ALL Services We Have….
Student Email
Online Admissions
Online Registration
Online Add/Drop
e-Commerce Payment Option
Transcript Requests
Blackboard Learning Platform
for Online and Web-Enhanced Classes
FACULTY SUPPORT: FACULTY SUPPORT
Education Technology Specialist
ODT -On Demand Training
Toys, Tools, Technology
Ed Tech Specialist: Ed Tech Specialist Abilities:
Understand Faculty-speak
Training Skills
Talk in Layman’s Terms, but have IT background
Follow Through Skills
Patience
On-Demand Training: On-Demand Training What IS ODT?:
Faculty Come to Workshops
Faculty Call for Help
Faculty Come to Our Office
Faculty Wait for Us to
Come To Them!
Online Classroom Administration: Online Classroom Administration What needs to be done?
Review Syllabi for Outline Ed Code Compliance
Periodically Check for Faculty 'Time in Class'
Review Discussion Board for Appropriate Use
Review Discussion Board for Student Satisfaction
Review Assignments for Relevance (not cut and paste job from wrong course)
Compare Online Grade Books to Actual Grades Posted to Stop Grade Inflation
Track Instructors Who Don’t Drop Inactive Students
Increasing Success: Increasing Success
What Can Be Done? What Are We Doing?
Online Orientations for Faculty and Students
Best Practices Training for Faculty Teaching Online
Research other Institutions for Best Practices
Continue to Innovate
Increasing Success: Increasing Success New Endeavors…
EduMetry Rich Feedback (faculty aid)
EduMetry Writers Aid and Math Aid (online tutoring)
Fall 2007 Elluminate Instant Messaging for Help Desk and Academic Advising
Online Classroom Best Practices/2: Online Classroom Best Practices/2 Review Links to Make Sure They’re Active
Update Course Each Semester
Ensure Content is Current
Check for Accessibility Issues
Weekly Email to Students
Use Large Font for Announcements
Start Course with Strong Communication
Maintain Rigor
Add Multi Media as You Go
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Online Classroom Best Practices?: Online Classroom Best Practices? Review Syllabi for Outline Ed Code Compliance
Populate Tabs Appropriately
Remove Tabs That Have No Content
Set Up Discussion Board Appropriately
Review Discussion Board for Inappropriate Use
Review Assignments for Relevance (not cut and paste job from wrong course)
Use Online Gradebook Function
Drop Inactive Students
Online Classroom Best Practices/2: Online Classroom Best Practices/2 Review Links to Make Sure They’re Active
Update Course Each Semester
Ensure Content is Current
Check for Accessibility Issues
Weekly Email to Students
Use Large Font for Announcements
Start Course with Strong Communication
Maintain Rigor
Add Multi Media as You Go
Worst Practice: Worst Practice Faculty Go to No Workshops
Faculty Never Call for Help
Faculty Never Ask Questions
Faculty Never Come to Our Office
Faculty Try for Hours to Work it Out Themselves: Major Burnout!
What Can Faculty Do?: What Can Faculty Do?
Research:
ONLINE CL@SSROOM by Magna Publications
JALN: Is 'As Good as Face-to-Face' As Good As It Gets?
http://www.sloan-c.org/publications/jaln/v6n2/v6n2_macdonald.asp
Slide32: Research:
Overall Great Resource
Journal of Asynchronous Learning Networks
http://www.sloan-c.org/publications/jaln/index.asp
Also, The 'Best of' Sloan-C
WHAT WORKS: WHAT WORKS
Asynchronous Communication
Timely Response to Students
Rigor
Multimedia
Large Font
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WHAT DOESN’T: WHAT DOESN’T
Instructor Absence
Misuse of Video/Audio Streaming Tools
Misuse of Academic Platform Tools
NEXT STEPS: NEXT STEPS Take an Online Class!
Start Simple and Build
Teaching Quality Online Takes Time
Work with a Mentor
Get Training!
SUMMARY: SUMMARY Improving Student Retention and Success?
Full Time Student Help Desk
Student Orientations
Faculty Support and Training
Faculty Orientations
Online Classroom Administration
Susan KincadeDean of Learning ResourcesWest Hills Community College Districtsusankincade@westhillscollege.com: Susan Kincade Dean of Learning Resources West Hills Community College District susankincade@westhillscollege.com Evaluation Survey Link
04/18/07
Improving Student Retention and Success
in your Online Classes
http://www.surveymonkey.com/s.asp?u=852743126304