07Sp Retention

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Improving Student Retention & Success in your Online Classes April 18, 2007: 

Improving Student Retention andamp; Success in your Online Classes April 18, 2007 Susan Kincade Dean of Learning Resources West Hills Community College District For audio call 1-866-826-6337 Use code: 97130199

Housekeeping: 

Housekeeping Maximize your CCC Confer window. Mute your phone (*6) if you have visitors or noise in your office. Please note phone audio may be in presenter-only mode. Ask questions over the phone when the presenter prompts. Ask questions throughout presentation via the chat window.

West Hills Community College District: 

West Hills Community College District Who Are We?

Online Enrollment for Six Academic Years : 

Online Enrollment for Six Academic Years

WHCCD Online Enrollment by Age: 

WHCCD Online Enrollment by Age

WHCCD Online Enrollment by Gender: 

WHCCD Online Enrollment by Gender

WHCCD Online Enrollment by Ethnicity: 

WHCCD Online Enrollment by Ethnicity

Online and Classroom Grade Comparison for Same Students - 2002 through 2006: 

Online and Classroom Grade Comparison for Same Students - 2002 through 2006

Online Success and Retention: 

Online Success and Retention

West Hills Online Instruction-Spring 2006: 

1,841 Students Enrolled 59 Faculty: 22 Full-Time Faculty andamp; 37 Part-Time Faculty 111 Course Sections 22 Disciplines: AOJ, Bio, Bus, CD, CIS, Casino Mngt, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, Phys Sci, Poli Sci, Psych, Sociology Four AA Degrees Online AOJ - Law Enforcement Liberal Arts Psychology Social Sciences West Hills Online Instruction-Spring 2006

West Hills Online Instruction-Fall 2006: 

1,841 Students Enrolled 60 Faculty: 22 Full-Time Faculty andamp; 38 Part-Time Faculty 138 Course Sections 22 Disciplines: AOJ, Bio, Bus, CD, CIS, Casino Mngt, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, Phys Sci, Poli Sci, Psych, Sociology Four AA Degrees Online AOJ - Law Enforcement Liberal Arts Psychology Social Sciences West Hills Online Instruction-Fall 2006

West Hills Online Instruction-Spring 2007: 

West Hills Online Instruction-Spring 2007 2,429 Students Enrolled 71 Faculty: 26 Full-Time Faculty andamp; 45 Part-Time Faculty 122 Course Sections 24 Disciplines: AOJ, Art, Bio, Bus, CD, CIS, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, PE, Phil, Phys Sci, Poli Sci, Psych, Sociology Four AA Degrees Online AOJ - Law Enforcement Liberal Arts Psychology Social Sciences

Online Retention: A Three Step Process: 

Online Retention: A Three Step Process Student Support Faculty Support and Training Online Classroom Administration

STUDENT SUPPORT: 

STUDENT SUPPORT Help Desk Coordinator Telephone and Email Response Support Provide Support for ALL Services

Help Desk Coordinator: 

Help Desk Coordinator Abilities: Understand Student-Speak Listening Skills Talk in Layman’s Terms, but have IT background Follow Through Skills Patience!

Telephone and Email Response Support: 

Telephone and Email Response Support What is IT? Students call in live or leave messages Students email during business hours or after hours Messages regarding updates, issues, or down times are sent to students

Provide Support for ALL Services: 

Provide Support for ALL Services We Have…. Student Email Online Admissions Online Registration Online Add/Drop e-Commerce Payment Option Transcript Requests Blackboard Learning Platform for Online and Web-Enhanced Classes

FACULTY SUPPORT: 

FACULTY SUPPORT Education Technology Specialist ODT -On Demand Training Toys, Tools, Technology

Ed Tech Specialist: 

Ed Tech Specialist Abilities: Understand Faculty-speak Training Skills Talk in Layman’s Terms, but have IT background Follow Through Skills Patience

On-Demand Training: 

On-Demand Training What IS ODT?: Faculty Come to Workshops Faculty Call for Help Faculty Come to Our Office Faculty Wait for Us to Come To Them!

Online Classroom Administration: 

Online Classroom Administration What needs to be done? Review Syllabi for Outline Ed Code Compliance Periodically Check for Faculty 'Time in Class' Review Discussion Board for Appropriate Use Review Discussion Board for Student Satisfaction Review Assignments for Relevance (not cut and paste job from wrong course) Compare Online Grade Books to Actual Grades Posted to Stop Grade Inflation Track Instructors Who Don’t Drop Inactive Students

Increasing Success: 

Increasing Success What Can Be Done? What Are We Doing? Online Orientations for Faculty and Students Best Practices Training for Faculty Teaching Online Research other Institutions for Best Practices Continue to Innovate

Increasing Success: 

Increasing Success New Endeavors… EduMetry Rich Feedback (faculty aid) EduMetry Writers Aid and Math Aid (online tutoring) Fall 2007 Elluminate Instant Messaging for Help Desk and Academic Advising

Online Classroom Best Practices/2: 

Online Classroom Best Practices/2 Review Links to Make Sure They’re Active Update Course Each Semester Ensure Content is Current Check for Accessibility Issues Weekly Email to Students Use Large Font for Announcements Start Course with Strong Communication Maintain Rigor Add Multi Media as You Go

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Online Classroom Best Practices?: 

Online Classroom Best Practices? Review Syllabi for Outline Ed Code Compliance Populate Tabs Appropriately Remove Tabs That Have No Content Set Up Discussion Board Appropriately Review Discussion Board for Inappropriate Use Review Assignments for Relevance (not cut and paste job from wrong course) Use Online Gradebook Function Drop Inactive Students

Online Classroom Best Practices/2: 

Online Classroom Best Practices/2 Review Links to Make Sure They’re Active Update Course Each Semester Ensure Content is Current Check for Accessibility Issues Weekly Email to Students Use Large Font for Announcements Start Course with Strong Communication Maintain Rigor Add Multi Media as You Go

Worst Practice: 

Worst Practice Faculty Go to No Workshops Faculty Never Call for Help Faculty Never Ask Questions Faculty Never Come to Our Office Faculty Try for Hours to Work it Out Themselves: Major Burnout!

What Can Faculty Do?: 

What Can Faculty Do? Research: ONLINE CL@SSROOM by Magna Publications JALN: Is 'As Good as Face-to-Face' As Good As It Gets? http://www.sloan-c.org/publications/jaln/v6n2/v6n2_macdonald.asp

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Research: Overall Great Resource Journal of Asynchronous Learning Networks http://www.sloan-c.org/publications/jaln/index.asp Also, The 'Best of' Sloan-C

WHAT WORKS: 

WHAT WORKS Asynchronous Communication Timely Response to Students Rigor Multimedia Large Font

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WHAT DOESN’T: 

WHAT DOESN’T Instructor Absence Misuse of Video/Audio Streaming Tools Misuse of Academic Platform Tools

NEXT STEPS: 

NEXT STEPS Take an Online Class! Start Simple and Build Teaching Quality Online Takes Time Work with a Mentor Get Training!

SUMMARY: 

SUMMARY Improving Student Retention and Success? Full Time Student Help Desk Student Orientations Faculty Support and Training Faculty Orientations Online Classroom Administration

Susan KincadeDean of Learning ResourcesWest Hills Community College Districtsusankincade@westhillscollege.com: 

Susan Kincade Dean of Learning Resources West Hills Community College District susankincade@westhillscollege.com Evaluation Survey Link 04/18/07 Improving Student Retention and Success in your Online Classes http://www.surveymonkey.com/s.asp?u=852743126304