Slide 1:MH’s Seat Reservation Simulation The following illustrate a typical booking pattern on a typical popular flight of Kuala Lumpur to London for the first class cabin. Similar instances can be applied to our business blass cabin Flight No. : MH2 – 2nd June 2008 Flight Path : KUL-LHR Aircraft Type : Boeing 747-400 First Class Seat Capacity : 12 For the flight MH2 to depart on 2nd June 2008, this particular flight was born 340 days earlier in our reservation system to capture bookings 340 Vacant Seats Reserved Seats At 104 days prior to departure, 2 customer has made reservations5 104 At 74 days prior to departure, 1 existing customer cancelled his booking while 2 fresh bookings were received 74 36 As we close into 36 days before departure, existing 3 bookings were maintained and another 3 news ones came in © Copyright Malaysian Airline System Berhad 2008. All rights reserved.


Slide 2:MH’s Seat Reservation Simulation The following illustrate a typical booking pattern on our MH2 (Kuala Lumpur to London) flight for the first class cabin. Flight No. : MH2 – 2nd June 2008 Flight Path : KUL-LHR Aircraft Type : Boeing 747-400 First Class Seat Capacity : 12 On 24 days before departure, additional 3 new bookings were received bringing total booked to 9 passengers 24 Vacant Seats Reserved Seats At 20th day before departure, 2 more new bookings were received 20 Just as we hit 17 days left before departure, one more final booking was received bringing FULL passenger load at first class 17 13 On the 13th days left, 2 passenger cancelled their booking due to change in travel plans and 2 more did not ticket on time, hence, auto cancelled © Copyright Malaysian Airline System Berhad 2008. All rights reserved.


Slide 3:MH’s Seat Reservation Simulation The following illustrate a typical booking pattern on our MH2 (Kuala Lumpur to London) flight for the first class cabin. Flight No. : MH2 – 2nd June 2008 Flight Path : KUL-LHR Aircraft Type : Boeing 747-400 First Class Seat Capacity : 12 Due to cancellation of 4 passengers, MAS confirmed 4 waitlisted first class passengers hence, the cabin is full once again 10 Vacant Seats Reserved Seats As we approached departure date, our auto ticketing time limit for 4 unticketed passengers cancelled their reservations 4 Another 2 more unticketed passengers were automatically cancelled due to our auto ticketing time limit 2 1 With the recent cancellation, MAS received 2 new reservations and confirmed 3 remaining waitlisted passengers © Copyright Malaysian Airline System Berhad 2008. All rights reserved.


Slide 4:MH’s Seat Reservation Simulation The following illustrate a typical booking pattern on our MH2 (Kuala Lumpur to London) flight for the first class cabin. On day of flight, the 5 passengers from the 2 new reservations received and 3 waitlisted passengers confirmed yesterday did not turn up to ticket and hence, reservations auto cancelled 0 Only 6 Passengers Took Off on the First Class Cabin on Departure Day – 2nd June 2008 © Copyright Malaysian Airline System Berhad 2008. All rights reserved.