Differentiate Between Omni Channel & Multi Channel Customer Experience

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Presentation Description

The customer service industry is captured by two trending terms- “omnichannel customer service” and “multi-channel customer service”. Multi-channel customer support refers to the availability of customer service across two or more channels like web, e-mail, social media, apps, calls etc. & the omnichannel customer service strategy refers to a customer engagement strategy which caters to the customers via all available channels of support.

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Slide 1:

Omni Channel vs Multi Channel Customer Experience

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