NON VERBAL COMMUNICATION : NON VERBAL COMMUNICATION By:- Define Communication: : Define Communication: TWPS-T.Y.BTECH(IT) Exchange of information , ideas and knowledge between sender and receiver through accepted code of symbols. : TWPS-T.Y.BTECH(IT) LEVELS OF COMMUNICATION: 1.Extrapersonal Communication 2.Intrapersonal Communication 3.Interpersonal Communication 4.Organizational Communication 5.Mass Communication Different Types Of Communication: : Different Types Of Communication: TWPS-T.Y.BTECH(IT) Slide 5: TWPS-T.Y.BTECH(IT) Slide 6: WHAT IS NON-VERBAL COMMUNICATION ? Non-verbal communication refers to the messages we give and receive through body language and facial expressions Slide 7: TWPS-T.Y.BTECH(IT) Slide 8: TWPS-T.Y.BTECH(IT) Non verbal communication cues can play five roles: Repetition: They can repeat the message the person is making verbally. Contradiction: They can contradict a message the individual is trying to convey. Substitution: They can substitute for a verbal message.Complementing: They may add to or complement a verbal message. Important non verbal cues : Important non verbal cues Eye gaze
Clothing and bodily characteristics Eye gaze : Eye gaze Eye contact can indicate interest, attention, and involvement.
Gaze comprises the actions of -- Facial expression : Facial expression Universal facial expressions signify anger, fear, sadness, joy and disgust. Posture : Posture Your posture–including the pose, stance and bearing of the way you sit, slouch, stand, lean, bend, hold and move your body in space-affects the way people perceive you. Gesture : Gesture The gestures that people use convey meanings.
We expressing ourselves with gestures often without thinking Haptics : Haptics Paralanguage : Paralanguage Paralanguage (sometimes called vocalics) is the study of nonverbal cues of the voice.
Various acoustic properties of speech such as tone, pitch and accent, can all give off nonverbal cues. Paralanguage may change the meaning of words.
Paralanguage include the
- Vocal characterizers such as
Laughter and sobs.
- Vocal qualifiers, such as
- Vocal segregates, such as
“Uh“, “Um“ and “ Uh-huh“. Proxemics : Proxemics The study of our use of personal distance is proxemics.
Distance Description Voice
Intimate touching to 18 Private situation whisper
inches with people who
Personal 18-40 inches Handshake soft voice
Casual 4 to 12 feet Distance between Full voice
Public 12 feet Speaker in an auditorium Loud voice Clothing and bodily characteristics : Clothing and bodily characteristics Elements such as physique, height, weight, hair, skin color, gender, odors, and clothing send nonverbal messages during interaction. Importance Of Non Verbal Communication : Importance Of Non Verbal Communication It helps to give non-verbal feedback while verbal communication is going on..
Non Verbal Communication creates stronger relational bond than verbal.
It acts as a helpful aid with verbal communication when listener is not aware of oral language. Slide 19: You can communicate something which you don't want others to hear or listen to.
Non-verbal communication makes conversation short and brief.
Accurately read other people, including the emotions they’re feeling and the unspoken messages they’re sending. TWPS-T.Y.BTECH(IT) NON VERBAL ISSUES AND MISINTERPRETATION : NON VERBAL ISSUES AND MISINTERPRETATION How many people send confusing or negative non-verbal signals without even knowing it? Improving your nonverbal communication skills : Improving your nonverbal communication skills Video camera
Audio recorder TWPS-T.Y.BTECH(IT) Evaluating your nonverbal communication skills : Evaluating your nonverbal communication skills Eye contact
---missing, too intense, or just
---masklike and unexpressive, or emotionally present and filled with interest
Tone of voice
---warmth, confidence, and delight, or is it strained and blocked TWPS-T.Y.BTECH(IT) Slide 23: Posture and gesture
---look still and immobile, or relaxed
---flat, cool, and disinterested… TWPS-T.Y.BTECH(IT) Slide 24: Timing and pace
---too quickly or too slowly?
---attending to the other person?
---indicate their caring or concern? TWPS-T.Y.BTECH(IT) CONCLUSION:The point of this exercise is to develop your nonverbal awareness. As you continue to pay attention to the nonverbal cues and signals you send and receive, your ability to communicate will improve. : CONCLUSION:The point of this exercise is to develop your nonverbal awareness. As you continue to pay attention to the nonverbal cues and signals you send and receive, your ability to communicate will improve. TWPS-T.Y.BTECH(IT) : Thank You!!!! Slide 27: TWPS-T.Y.BTECH(IT)