CRM TOOL:
CRM TOOL NEED FOR CRM ALIGN OBJECTIVES, MANY CUSTOMERS, REDUCE DUPLICATION AND GAPS, ESTABLISH AND STRENGTHEN RELATIONSHIPS, GUIDE FURTHER INNOVATION
IMPLEMENTATION:
IMPLEMENTATION VALUE PROPOSITION SUPPORT, EASE OF USE, FLEXIBILITY, COST, INTERACTIVE, SOCIAL BUSINESS CASE RETURN ON INVESTMENT, GROWTH, DIVERSIFICATION
IMPLEMENTATION:
IMPLEMENTATION CUSTOMER STRATEGY CATEGORIZE SMALL BUSINESS BY NEED ENTERPRISE TRANSFORMATION PACKAGES, SOCIAL NETWORK
IMPLEMENTATION:
IMPLEMENTATION OTHER STAKEHOLDERS COMPANY WIDE ALIGNMENT TARGETING CUSTOMER SATISFACTION
FEATURES:
FEATURES CRM TOOL STREAMLINE SALES, CROWDSOURCING SETTINGS, REDUCE RESPONSE TIME TO INQUIRIES, EFFECTIVE CUSTOMER SERVICE, SOCIALLY RESPONSIBLE, PRICE DETERMINATION
SIEBEL BY ORACLE:
SIEBEL BY ORACLE THEMES DIAGNOSTIC, INTEGRATION, MOBILE, PRODUCTIVITY FEATURES AUTOMATED TESTING, DATA-DRIVEN PRICING, PREDICTIVE INTELLIGENCE, OPTIMIZATION, UP SELL AND CROSS SELL OPPORTUNITIES, COMPETITOR ANALYSIS