CRM Software | Customer Relationship Management | Kapture CRM

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Presentation Description

CRM Software : Kapture CRM is a Mobile platform, user-friendly Customer Relationship Management software for Real Estate, Banks, Hotels, FMCG industries.

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Presentation Transcript

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The complete CRM Technology An Product Marketing | Sales Post-Sales CRM | Customer Service | Real-time Analytics

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Integrated system

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Direct communic ation with grass-root level Centralized Monitoring

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Email enquiry Magicbricks.com Website Enquiry Allocate leads and assign daily plans with route maps Capture leads on a common platform Set reminders for follow-ups track status of open and closed leads Track payment status of closed leads 300+ reports to track Sales performance

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One touch connecting option

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Tracking of employee outlet visits as per predefined schedule Effective monitoring of Sales employee / Managers for productive results Sales Emp. / Manager

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SAP Proprietary software Websites Online campaigns Cloud telephony systems like VMC Ozonetel APIs for easy integration with softwares online portals telephony systems etc.

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End-to-end automation of every aspect of order-processing Send automated Quotations with pre-set pricing and formats Access product catalogues and Place orders on the go. Check payment status Track delivery status and inventory Send automated invoices

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End-to-end automation of every aspect of customer-service Capture queries from different platforms Classify queries based on pre-set parameters Assign tickets to respective teams Set escalation matrix in-case of delays in resolution Measure Customer Satisfaction Index Top Complaint triggers

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Room Service Manager FnB manager Reservations Manager Query 1: We ordered a veg- manchurian and it was too salty. Whom do I contact Query 2: The room service was too late to respond Query 3: Wanted to check room availability for 2 on Wednesday Set timelines escalation Matrix for instant feedback and query resolution Measure Customer Satisfaction Index Top Complaint triggers Reduce response time to queries and improve customer satisfaction levels

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About Kapture • • • •

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THANK YOU

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