Front Stage-Back Stage Analysis:
Front Stage-Back Stage Analysis
The Play’s the Thing:
The Play’s the Thing Exhibition kitchen (head chef, cooks, kitchen staff) Guests
and servers Guests
and servers Coat room Patio Entry
and foyer (guests, “majordomo”) Bar (guests,
bartenders) Bathrooms Extra bar,
side stand
Places, Places!:
Places, Places! Audience: Users
Front stage: Public service
desks, instruction, exhibits,
collections,other public
space
Back stage: Collection
development, technical
services, IT, management,
etc.
The Virtual Library: On the Web: The Play is Still the Thing:
The Virtual Library: On the Web: The Play is Still the Thing Entrances to collections Self service “desks” Mediated service “desks” & instruction Custom services Exhibits Other public spaces (virtual and physical)
What Good Is the Library? How Information Experts Add Value to Information and Information Services and Systems:
What Good Is the Library? How Information Experts Add Value to Information and Information Services and Systems User-centered criteria
Easy to use
“Noise” reduction
Quality
Adaptability
Time and cost savings “The call for client-centered service, though widely supported, is often defeated in the physical, organizational, and procedural systems that are erected to offer the service.”
--Chun Wei Choo, Faculty of Information Studies, University of Toronto
Slide7:
SEE HANDOUT – BASED ON C W CHOO