logging in or signing up 2002 04 maintenance Jolene Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 263 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: November 19, 2007 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Hardware Depot Maintenance: Hardware Depot Maintenance National Restaurant Association Management Information Systems Executive Study Group Michael Clark Restaurant Systems Director Buffets, Inc.Agenda: Agenda Company Overview Buffets Environment Methodology for a Depot Program Vendor Depot Programs Company Overview: Company Overview Started in 1983 in Richfield,MN Merged with HomeTown Buffets in 1996 Management lead LBO took Buffets private in September 2000 Company Overview: Company Overview Buffet Concepts Old Country Buffet Country Buffet HomeTown Buffet Country Roadhouse Buffet & Grill Soup n’ Salad Unlimited Granny’s Buffet Company Overview: Company Overview Steak House Concepts Original Roadhouse Grill Tahoe Joe’s Company Overview: Company OverviewBuffets Environment : Buffets Environment Buffet Concepts Dell PC Okidata office printer Panasonic 7500 QS1.1 Epson TM200D Printers Panasonic Cash draws Telequip Coin changers Buffets Environment : Buffets Environment Steak house concepts POS NCR 7453 6 – 9 FOH terminals per site running Win95 Compaq BOH Windows NT server 7 restaurants - 56 total terminals Epson TM200B kitchen printers NCR On-site annual maintenance Buffets Environment: Buffets Environment Steak house concepts POS Jaguar 7 – 9 FOH terminals per site running Win95 Dell BOH Windows NT or Win2k server 15 restaurants - 123 total terminals Epson TM200B kitchen printers Depot maintenanceMethodology for a Depot Program: Methodology for a Depot Program Identify the specific equipment Panasonic 7500 registers Panasonic Cash Drawers & Parts Epson TM200d Receipt Printers Epson TM200b Receipt Printers Epson T88II Ithaca 80 plus Coin Changers Jaguar 5000 Methodology for a Depot Program: Methodology for a Depot Program Determine the equipment life cycle Establish equipment life Estimate equipment failure rate Methodology for a Depot Program: Methodology for a Depot Program Estimate the repair time for each piece of equipment Self repair Outsource Service contracts Time and MaterialMethodology for a Depot Program: Methodology for a Depot Program Determine a shipping time line Overnight to the restaurant Time for the equipment to be installed Return to corporate or third party repair center Return to spare pool locationMethodology for a Depot Program: Methodology for a Depot Program Establish Service Level agreement with operations Mission critical – 24 hours Everything else – 48 hours Managers will be available and perform in store tasksMethodology for a Depot Program: Methodology for a Depot Program Determine the skills need to support the Depot program Inventory tracking Vendor relationship management PC repair Build Manager self-help enabled restaurants Third Party – Depot Program: Third Party – Depot Program Okidata Laser Printers Purchased additional 2 year warranty Dell Computers Purchased 3 year support agreement Purchased 2 year extension Buffets equipment totals: Buffets equipment totalsQuestions ?: Questions ? You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
2002 04 maintenance Jolene Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 263 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: November 19, 2007 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Hardware Depot Maintenance: Hardware Depot Maintenance National Restaurant Association Management Information Systems Executive Study Group Michael Clark Restaurant Systems Director Buffets, Inc.Agenda: Agenda Company Overview Buffets Environment Methodology for a Depot Program Vendor Depot Programs Company Overview: Company Overview Started in 1983 in Richfield,MN Merged with HomeTown Buffets in 1996 Management lead LBO took Buffets private in September 2000 Company Overview: Company Overview Buffet Concepts Old Country Buffet Country Buffet HomeTown Buffet Country Roadhouse Buffet & Grill Soup n’ Salad Unlimited Granny’s Buffet Company Overview: Company Overview Steak House Concepts Original Roadhouse Grill Tahoe Joe’s Company Overview: Company OverviewBuffets Environment : Buffets Environment Buffet Concepts Dell PC Okidata office printer Panasonic 7500 QS1.1 Epson TM200D Printers Panasonic Cash draws Telequip Coin changers Buffets Environment : Buffets Environment Steak house concepts POS NCR 7453 6 – 9 FOH terminals per site running Win95 Compaq BOH Windows NT server 7 restaurants - 56 total terminals Epson TM200B kitchen printers NCR On-site annual maintenance Buffets Environment: Buffets Environment Steak house concepts POS Jaguar 7 – 9 FOH terminals per site running Win95 Dell BOH Windows NT or Win2k server 15 restaurants - 123 total terminals Epson TM200B kitchen printers Depot maintenanceMethodology for a Depot Program: Methodology for a Depot Program Identify the specific equipment Panasonic 7500 registers Panasonic Cash Drawers & Parts Epson TM200d Receipt Printers Epson TM200b Receipt Printers Epson T88II Ithaca 80 plus Coin Changers Jaguar 5000 Methodology for a Depot Program: Methodology for a Depot Program Determine the equipment life cycle Establish equipment life Estimate equipment failure rate Methodology for a Depot Program: Methodology for a Depot Program Estimate the repair time for each piece of equipment Self repair Outsource Service contracts Time and MaterialMethodology for a Depot Program: Methodology for a Depot Program Determine a shipping time line Overnight to the restaurant Time for the equipment to be installed Return to corporate or third party repair center Return to spare pool locationMethodology for a Depot Program: Methodology for a Depot Program Establish Service Level agreement with operations Mission critical – 24 hours Everything else – 48 hours Managers will be available and perform in store tasksMethodology for a Depot Program: Methodology for a Depot Program Determine the skills need to support the Depot program Inventory tracking Vendor relationship management PC repair Build Manager self-help enabled restaurants Third Party – Depot Program: Third Party – Depot Program Okidata Laser Printers Purchased additional 2 year warranty Dell Computers Purchased 3 year support agreement Purchased 2 year extension Buffets equipment totals: Buffets equipment totalsQuestions ?: Questions ?