logging in or signing up Greeting! Jayeeta Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Copy Does not support media & animations WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 7087 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: July 10, 2008 This Presentation is Public Favorites: 2 Presentation Description Correct Greeting sets the tone for any interaction with another person! If you greet well....half the battle is won!! Comments Posting comment... By: tendaisigauke (26 month(s) ago) May you please send me this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: phanhberyl (38 month(s) ago) thanks so much :X Saving..... Post Reply Close Saving..... Edit Comment Close By: ankita.nigam (42 month(s) ago) great help for all the hoteliers...also hospitaility trainers!!!! Thanks alot...!!! Saving..... Post Reply Close Saving..... Edit Comment Close By: quthub (50 month(s) ago) great..thanks! Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript GREETING THE GUEST : GREETING THE GUEST Slide 2: DOMESTICS Mobiles Please refrain from attending any phone calls while in the session. Please put your phones on silent mode! SESSION OUTLINE : SESSION OUTLINE Importance Activity Things to remember Slide 4: Greeting is a social custom or ritual to show attention or to confirm friendship or social status between individuals or groups of people meeting each other. Greeting habits are highly culture- and situation-specific and may change within a culture depending on social status. WHAT IS GREETING? IMPORTANCE : IMPORTANCE The first thing that you do, with or before the introduction, is greet, as it sets the tone for the entire interaction. The importance of greeting well is the building up of a comfort level between the customer and you. This is always followed by the introduction of yourself which again is very important as the customer should understand your introduction well as they are about to discuss and get into a conversation. A good greeting can thaw a guest who is already in a bad mood. WELCOME THE GUEST : WELCOME THE GUEST Learn & demonstrate behaviours associated with welcoming guests in line with the hotel standards Slide 7: Acknowledge your guest immediately. Always be polite and sincere. Use the guest name twice during the conversation. Make eye contact and smile. Words should be chosen carefully as certain words can be perceived as being impolite by the guest. Be clear in your speech. Use the appropriate tone and pitch. Avoid speaking too slow or too fast. Always start and end on a positive note. WHEN GREETING A GUEST… PROVIDE A WARM WELCOME : PROVIDE A WARM WELCOME Say something extra. Positive comments: “It’s so lovely to see you again Mrs. Patel, welcome back to Palm Tree Court! Compliments: “ You look very relaxed today” Simple Questions: “How was your journey?” “Did you enjoy your round of Golf at the Montgomerie Course?” BEAR IN MIND… : BEAR IN MIND… Do Not make personal remarks/comments Do Not try to over familiarize yourself with the guest Always treat your guests with respect Slide 10: THANK YOU & HAVE A GOOD EVENING! You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.