TCS Corporate Overviewfor Silicon Forest ForumOctober 28th, 2005: TCS Corporate Overview for Silicon Forest Forum October 28th, 2005


Slide2: “Our commitment to business ethics has earned us enormous trust. We intend to build on our position of leadership with trust by creating world-class products and services for our customers and ensuring superior returns to our stakeholders.” Ratan Tata, Chairman


Rich Heritage: Rich Heritage Part of the Tata Group One of the largest and oldest business houses in India Group revenue exceeded U.S. $14.25 billion in FY ‘04 Highly Diversified Group Dominant presence in key verticals such as engineering, manufacturing, technology, telecom Majority of Tata Group companies are leaders in their respective business segments 136 years of Trust, Ethical Practices and Business Excellence Leading India’s Transformation Globally


TCS: Shaping the Future: TCS: Shaping the Future Vision To be a Global Top 10 IT Services and Consulting firm by 2010 Mission To help Customers achieve their business objectives, by providing Innovative, best-in-class consulting, IT solutions and services. We shall make it a joy for all stakeholders to work with us. Values Integrity, leading change, excellence, respect for individual, learning and sharing. “We are among the handful of IT companies worldwide with the real power to shape the future. That power is vested in each and every individual who works for TCS. And our time has just begun.” S. Ramadorai – CEO, Tata Consultancy Services


Key Facts About TCS*: Key Facts About TCS* Established in 1968 U.S. offices established in 1979 More than 50,000 associates globally, with more than 9,000 in the U.S. FY 2004-2005 revenues of $2.24 B (~60% coming from North America) Publicly-held – Market cap of approx. $13 B Global presence – Operations in 34 countries, 153 offices across the globe More than 50 locations in the U.S. 1600 Northwest Based Consultants 50 Oregon Based Consultants Local Offices and Senior Management * All Figures as of September 30, 2005 “TCS has the size and reach unlike any other Indian software company.” The Wall Street Journal – June 30, 2004


Innovation & Leadership: Innovation & Leadership Creator of the Offshore Delivery Model for software development First and largest software exporter in India First Indian software company to cross the $2 Billion mark in revenues and employ 50,000+ professionals First company in the world to receive an integrated enterprise-wide CMMI® Level 5 and PCMM ® Level 5 assessment First and largest software R&D center in India “The breadth of research and development at TCS evinces the new vision for Indian tech prowess." BusinessWeek – August 2005 “TCS is arguably the first firm to provide offshore development and maintenance for US based firms and is indisputably the father of the professional services industry in India.” Forrester Research – April 8,2004


Developing Solutions & Delivering Value: Developing Solutions & Delivering Value “TCS brings deep experience to its offering, since it has been supplying remote operations in India for many years.” AMR Research – November 30, 2004


Industry Expertise: Industry Expertise Banking Financial Services Insurance Energy and Utilities Government Life Sciences and Healthcare Manufacturing Media and Entertainment Retail and Consumer Goods Telecom Transportation Travel & Hospitality } Unmatched Breadth and Depth of Industry Knowledge “TCS is a much better company than any other of the Indian companies in terms of domain knowledge.” Mahesh Vaze, SSKI (one of India’s leading investment banking firms)


Superior Client Relationships: Superior Client Relationships More than 1000 clients in 55 countries Repeat business from more than 90 percent of our clients annually 6 of Top 10 clients are clients for over 5 years 7 out of Top 10 Fortune 500 U.S. Companies 37 of the Top 100 Fortune 500 U.S. Companies “TCS’ level of commitment to adding value and improving the competitiveness of McGraw-Hill is why our relationship has developed.” Ken Michaels Senior Vice President McGraw-Hill “In TCS we chose a partner who is #1 in their field, who’s committed to staying in the business for a long time and with whom we can build a long and trusting relationship.” Shaun Coyne Vice President & CIO Toyota Financial Services "TCS has been a strategic partner to Johnson Controls; adding business value globally through participation in critical business initiatives and providing professional and cost effective resources. Our partnership continues to mature and evolve to a higher level for mutual benefit." Sam Valanju CIO – Johnson Controls


Superior Client Relationships: Superior Client Relationships American International Group (AIG) Amoco Petroleum Co. AT&T AXA Insurance Bank of America Best Buy Boeing British Airways British Petroleum British Telecom Canadian Depository for Securities ChevronTexaco Citibank Commonwealth of Pennsylvania Credit Suisse First Boston Cummins Company Dell Computer Corporation Dresdner Kleinwort Benson Eaton Corporation Eli Lilly EMC Fidelity Investment Ford Motor Company General Electric Hewlett Packard HSBC IBM ING America JC Penney Johnson Controls Kellogg’s Lifescan Lucent Technologies McGraw- Hill Microsoft Nike Nokia Nortel Networks Northwest Airlines Prudential Insurance Qwest Rockwell SAP AG Standard Life Assurance Target Corporation Texas Instruments The Gap Toyota Financial Services UBS Unocal US Department of Defense Westpac Financial Services Worldspan “TCS has a strong blue-chip client base and can provide a client with a full-service offering. TCS’ size and geographic reach are unparalleled among leading Indian suppliers.” Forrester Research – April 8, 2004


People - the Core of our Success: People - the Core of our Success More than 53,000 employees from 49 nationalities Stable & experienced management team, average of 20 years in the organization We invest 10% of our revenue in training and R&D Lowest attrition rate among offshore IT service providers Ranked #1 in Hewitt CNBC Best Employer India Survey for 2004 Dataquest-IDC Best Employer in IT Services for 2 years in a row (2004 & 2005) “Ours is a people business. Our people will always be TCS’ greatest asset. It is for this reason that we place a heavy emphasis on knowledge-building.” S. Ramadorai - CEO, Tata Consultancy Services


People - the Core of our Success: People - the Core of our Success Skilled Workforce: 53% have more than 3 years experience 5,000+ Project Managers 3,500+ IEEE members including 21 Senior Members and 3 Fellows Top university graduates Over 30% with Master’s Degree or PhDs


Global Experience, Local Expertise: Global Experience, Local Expertise 33 Development Centers in 10 Countries 153 Offices in 34 Countries 24x7 Support Model – Onsite, Near-Shore, Offshore Local Relationship Management and Cost Effective Service Delivery


Delivering in North America: Delivering in North America First North American client in 1971, opened first U.S. office in 1979 More than 9,000 employees working in over 50 North American locations TCS North America client-base accounts for approximately 60% of TCS revenues North American Centers of Excellence Automotive – Detroit, MI Digital Media Lab – Burbank, CA High-Tech Lab – Santa Clara, CA Performance Lab – Minneapolis, MN RFID Lab – Chicago, IL North American Development Centers Buffalo, NY Charlotte, NC Columbus, IN Dallas, TX Harrisburg, PA Iselin, NJ Missoula, MT Phoenix, AZ Seattle, WA Toronto, Canada Replicating the Indian Success Story In North America


Global Scalability to Meet Your Needs: Global Scalability to Meet Your Needs Breadth and depth of technology capability Ability to hire, train and integrate over 10,000 employees per year Dedicated training center with capability to train over 1,000 employees at a time Ability to handle dedicated customer delivery centers of 50 to a few thousand employees Ability to quickly ramp up project teams of several hundred employees Ability to handle customers globally with the same set of processes Integrated Quality Management System (iQMS) deployed worldwide Superior Track Record with Platform for Growth


A Robust Community of Partners: A Robust Community of Partners “In TCS, we have an important global systems integrator partner that can be trusted to deliver. They combine deep domain and technical knowledge with a global delivery model that brings tremendous value to our customers.” Bill Gates, Chairman - Microsoft Adobe | BEA Systems | Business Objects | Cognos Documentum | HP | Hyperion | i2 Technologies | IBM | Intel iRise | Microsoft | Mercury Interactive | Oracle | SAP | SAS Siebel | Sun Microsystems | Tibco | Vignette | webMethods RedHat


A Culture of Quality: A Culture of Quality First Company to receive Enterprise-wide CMMI and PCMM Level 5 assessment ISO 9001:2000 certification at all centers in India, in addition to Hangzhou (China) and Budapest (Hungary) For SEI CMM - TCS has 200+ Assessors, 8 Lead Assessors For SEI CMMI- 23 Assessors, 2 lead assessors For PCMM- 24 Assessors, 1 lead assessor 28 Six Sigma Master Black Belts, 85 Six Sigma Black Belts BS 7799 security certification across 26 centers in India 2004/2005 Fiscal Year: 97.54% deliveries made on time 99% of deliveries with no ‘severity 1’ or ‘severity 2’ defects


Continuous Investment in R&D: Continuous Investment in R&D “We are pleased that TCS has become a research patron of the MIT Sloan Center for Information Systems Research (CISR), our first in India.” Peter Weill, Director of MIT Sloan CISR Set up India’s first industrial software R&D center in Pune in 1981 Centers of Excellence, which undertake domain-focused research Over 750 employees focused on R&D TCS has filed for 40 patents and obtained 7 patents R&D with leading academic institutions: MIT Sloan School of Management, Carnegie Mellon University, Georgia Institute of Technology, University of California, Riverside, University of California, Los Angeles, University of Wisconsin, Milwaukee


Global Leaders In Community Service: Global Leaders In Community Service First Indian IT organization to formalize social responsibility programs in North America: Participate in relief programs Contribute to United Way Participate in blood donation camps Support educational infrastructure: Adult literacy Educational institutions Increasing employee participation in social causes “For just $100,000, TCS software engineers developed a program to teach India's 200 million illiterates to read. In one test, TCS engineers found that in 10 weeks, adults learned enough to sign their names and slowly read a newspaper.” Business Week - October 11, 2004


The TCS Difference: The TCS Difference Global Presence and Scale Industry Innovation and Leadership Depth and Breadth of Experience and Offerings Strong Customer Relationship Focus (leveraging specific industry expertise) Investment in People – Recruiting, Retention and Training Proven Global Delivery Model Investment in Continuous Improvement – Quality, R&D and Customer Relationship Processes Rooted in Tata Code of Conduct and strong sense of Social Responsibility


Slide21: Thank You Mike Barrett 503-539-0827 m.barrett@usa-tcs.com