Lake Tahoe 06 joerg haefeli

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Responsible Gaming Practice in Switzerland – Facts and Figures 2003 - 2005 Prof. Joerg Haefeli, University of Applied Sciences Lucerne, Switzerland

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19 Casinos / 7 mio inhabitants 250 Table Games 3400 Slot Machines Casinos in Switzerland

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Casinos in Switzerland

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Swiss Federal Gaming Act Controlled entry by showing a passport or identity card Participants on self-exclusion programs are registered in an electronical data base Casino provides information regarding the risks of gambling Casino personnel receive training programs Casinos ban those guests who gamble beyond their limits

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Basic legal framework: Federal Law on Games of Chance and Casinos (rev. VSBG dated 1.11.04) The casino must establish a checklist of monitoring criteria, by means of which gamblers at risk of gambling addition can be detected. On the basis of these criteria, the casino must then take appropriate action. The casino is obliged to log what it has monitored and the early detection measures taken.

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Social service plan 4 modules

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Personnel training Training programme structured according to function 4 hours for the personnel as a whole 2 days for all staff involved in gaming Raising awareness on how to detect guests at risk from gambling addiction 4-day communication training for shift managers, floor managers and other members of key personnel Approaching and addressing guests Support through coaching and supervision Yearly refresher courses

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Information brochures Information brochures with information on: The casinos’policy The risks of gambling Regional counselling offer Hotline Internet References to self-help groups Self-assessment questionnaire with 20 questions drawn up by Gamblers Anonymous (GA)

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Documentation and research Documentation Yearly report on activities and results, for the attention of the commissioning casinos and the Swiss Gaming Board Research Participation in national research activities Acquisition of all the relevant data, i.e. gambling bans, addressing guests at the casinos, counselling services Monitoring Setting-up of a monitoring facility for checking the effectiveness of the measures in the social services plan

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Counselling Regionally based, specialised counselling agency Counselling on the “right” assistance Counselling on gambling bans and the lifting of bans Internet counselling: www.careplay.ch 24 h Free Helpline

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1 ban per 1‘266 entries 1 ban per 1‘038 entries

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Operating figures Casinos in Switzerland 2003 - 2005

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DSM-IV screening N = 1‘400

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DSM-IV items 2003-2005; N=1‘400

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Final considerations The legal conditions are realistic Thanks to the Swiss Gaming Board the law-abiding practice is guaranteed Casinos provide different responsible gambling instruments The act between „responsible gaming“ and „economical gaming“ seems to be successful Casino taxes directly flow into the pension fund