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PEBB Vision 2007:Stakeholder input on approaches to behavioral health, wellness, and chronic care servicesNovember 4, 2004: 

PEBB Vision 2007: Stakeholder input on approaches to behavioral health, wellness, and chronic care services November 4, 2004 BD attach. 8

Key participant observations - behavioral health: 

Key participant observations - behavioral health Co-located behavioral health specialist raises challenges: Only covered by some plans Some key tasks not reimbursable Builds private practice rather than “on the team” Could make better use of on-line HRA to identify people at risk Could use telemedicine programs to reach members in rural areas BD attach. 8

Key participant observations - behavioral health: 

Key participant observations - behavioral health Access to mental health providers may be a problem, esp. child psychiatry, some communities Navigating mental health system very hard for most members; EAP program can be key entry point Need to reallocate payment system: less for individual psychotherapy, more for assessment, monitoring, other provider types Initial screening (e.g., PHQ-9) can be burdensome for busy PCPs; need appropriate technology (Kaiser device) or staff redeployment BD attach. 8

Key participant observations - behavioral health in primary care: 

Key participant observations - behavioral health in primary care Screening with PHQ-9 too expensive to apply to every patient Focus on some populations: coronary disease, other chronic illness BD attach. 8

Key participant observations - behavioral health specialty care: 

Key participant observations - behavioral health specialty care Not all SAMHSA “best practices” apply in the commercial population Requiring best practices could be expensive for providers to implement Skills for co-located (or telephone access) behavioral health specialist are not common; needs to fit in to primary care team Reference-priced formulary potentially dangerous in mental health care, where fitting the drug to the patient is complicated BD attach. 8

Key participant observations - wellness services: 

Key participant observations - wellness services Incentives to members are vital to encourage participation in programs (FSA contributions, tax breaks, benefit design, t-shirts) There is no evidence-base supporting use of member incentives; key is risk-sharing with wellness vendors… they need the incentive Allow each member to use reserved funds to pay for wellness programs from a menu Need state managers to allow release time for wellness activity; leadership from front-line managers is vital; need incentives to the employers BD attach. 8

Key participant observations - wellness services: 

Key participant observations - wellness services The more integrated the information, the more likely it will be used; avoid separate EAP program, separate HRA data, separate health plan-sponsored tools PEBB health center doing a good job linking to PCPs now Existing services (e.g., on-line HRA) could be better linked to PCPs PEBB should apply same evidence-based standard to wellness as to medical or drug programs (e.g., support for worksite programs, yoga, massage therapy) Self-management skills training just won’t happen successfully in PCP office BD attach. 8

Key participant observations - chronic care services: 

Key participant observations - chronic care services Appropriate data integration and analysis is very complex; carriers are in good position and have experience to do this well American Healthways (with Regence) has techniques to increase participation rates: use sophisticated software to merge lab, rx data to find candidates, recruit them, engage them, outreach through call center WebMD able to integrate patient-supplied HRA data, PHR data with claims, rx, lab data and produce customized reminders and alerts to members BD attach. 8