JackieWilliamson Sabah

Jackie Williamson Small Business Service National ICTRegional Director West Midlands: 

Jackie Williamson Small Business Service National ICT Regional Director West Midlands

Slide2: 

E Commerce within an integrated E Government Strategy Benefits to Small and Medium Size Businesses

Information Communication and Technology: 

Information Communication and Technology Contributes 25% to UK Growth ………..Recent Study by London Economics

Agenda: 

Agenda Helping Businesses UK Business Population Government on Line, structure of support for SMEs Issues in Supporting SMEs Afternoon Workshop

A Look at the UK: 

A Look at the UK Population UK 59.8 million GDP (2000) £945 billion 3.7 million companies

Business Population: 

Business Population 500+ 250 - 500 200 - 250 20 - 200 1 - 19 0 Sole Traders 3515 3220 1570 69570 1274730 2324340 Number of Businesses Number employees Total 3.7 million (Source: ONS Feb 2002) 98% 2%

UK Yield on ICT Investment: 

UK Yield on ICT Investment (Source: London Economics) Total Growth Manufacturing Financial Transport, Wholesale Intermediation & Retail

Government on Line: 

Government on Line DTI Small Business Service UK on line 4 Business Business Support Specialist ICT Advise Business Links Small – Medium Businesses

Government on Line: 

Government on Line DTI Small Business Service UK on line 4 Business Business Support Specialist ICT Advise Regional Development Agency Business Links Small – Medium Businesses

Trading online by size: 

Trading online by size (Source: International Benchmarking Study)

E Government & e Commerce: 

E Government & e Commerce Government Targets By 2003 - 1.5 million small & medium businesses will be connected to the internet - 1 million trading on line Where we are now in 2003 ? - 1.6 million connected - Trading on line target not met

Benefits / drivers: 

Benefits / drivers (Source: International Benchmarking Study)

e business Changes the way companies conduct business: 

e business Changes the way companies conduct business Lastminute.com – ‘ranked as the leading online travel agency across Europe’ Airline tickets Hotel rooms Package holidays Entertainment tickets Resturants reservations Gifts and auctions

The benefits grow with use: 

The benefits grow with use Operational Saving / A shop window Enhanced customer Efficiencies to the world & supplier relations The benefits Internal use Establish Enable Generate Web site transactions interactions Transform core

Barriers: 

Barriers (Source: International Benchmarking 2002)

Model of e-adoption ladder: 

e-mail website e-commerce e-business transformed organisations Business benefits Extent of organisational change & sophistication - efficient internal and external communications - place in worldwide market - window on worldwide suppliers - order and pay online, reducing transaction costs - maximise accessibility and speed - integrate supply chain so manufacture and delivery become seamless - minimise waste at every stage of the supply chain - open systems of information for customers, suppliers and partners - new business models based on interworking between organisations and individuals Adapted from Cisco led Information Age Partnership study on e-commerce in small business Model of e-adoption ladder

Model of e-adoption ladder: 

e-mail website e-commerce transformed organisations Business benefits Extent of organisational change & sophistication - efficient internal and external communications - place in worldwide market - window on worldwide suppliers - order and pay online, reducing transaction costs - maximise accessibility and speed - integrate supply chain so manufacture and delivery become seamless - minimise waste at every stage of the supply chain - open systems of information for customers, suppliers and partners - new business models based on interworking between organisations and individuals Adapted from Cisco led Information Age Partnership study on e-commerce in small business Model of e-adoption ladder e-business

e-business: 

People Processes Technology Environment Skills Management Leadership Security Regulation e-business Broadband Wireless H/W Buy-side Sell-side Inside Culture BACS Economy

Workshop: 

Workshop Scene setting – results of International Benchmarking Study/ Europe, Canada, Australia How to overcome the barriers for implementation Tools for business support organisation SME successes Framework for implementation

Slide20: 

Achieving the targets