VISHAL MEGA MART

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THE BEAUTY OF RETAIL SECTORS : 

THE BEAUTY OF RETAIL SECTORS BY: VIKASH KUMAR

INDIAN RETAIL SECTOR WITH GLOBALLY : 

INDIAN RETAIL SECTOR WITH GLOBALLY

THE BEAUTY CONTIUE : 

THE BEAUTY CONTIUE BRANDED COMPANIES GLAMOROUS ENVORNMENT AIR-CONDITIONS SHOWROOMS FIXED SALERY CONTINUOUS GROTH

SUMMER PROJECT : 

SUMMER PROJECT PRIPAIRED BY: VIKASH KUMAR LLOYD BUSINESS SCHOOL

COMPANY PROFILE: : 

COMPANY PROFILE: IT WAS STARTED IN KOLKATA IN 1986. IT HAS MADE MORE THAN 180 SHOWROOMS IN 100 CITIES/24 STATES. VISHAL HAS OPENED THE 1ST HYPER MKT FOR INDIAN CUSTOMERS. IT HAS 70,000 PRODUCT RANGE

COMPANY CONTINUE : 

COMPANY CONTINUE

COMPANY CONTINUE : 

COMPANY CONTINUE Mr Roopam Asthana, CEO, State Bank of India, and Mr Ram Chandra Agarwal MD, Vishal Retail Pvt. Ltd., launching the co-branded `SBI Vishal Mega Mart Card' in the Capital

OUR PRODUCTS FOR YOU : 

OUR PRODUCTS FOR YOU FMCG CONSUMER DURABLE APPARELS ELECTRONICS STATIONARY CANTEEN BILLING OTHER SERVICES

PERPOSE OF STUDY : 

PERPOSE OF STUDY To know how the retail industry is maintaining the relationship with customer. To know the strategy of maintaining the CRM. To know that what type of technology is suitable for retailers for CRM

OBJECTIVES : 

OBJECTIVES The main objective is to attract and maintaining the CRM. To know the spending capacity of the customers at present. To know the customers loyalty programs in retailing.

CMR STRATEGIES IN RETAILING : 

CMR STRATEGIES IN RETAILING PERSONALIZATION-It means maintaining the ambience, stocks, etc. COMMUNICATION-To inform the customers about the new arrivals, compliments the customers for their visit. REWARDS-Giving customers locality bonus, discounts offers.

RESEARCH METHOLODOLOGY : 

RESEARCH METHOLODOLOGY QUESTIONNAIRE-It contains a set of questions to find the effectiveness in retail organization. SAMPLING-It is a technique where a small sample would be considered and each element of sample would represent the universe.

RESEARCH CONTINUE : 

RESEARCH CONTINUE DATA COLLECTION-Primary data, Secondary data. DATA ANALYSIS-Data analysis form the most important aspect in any project research.

CUSTOMER’S OPINIONS : 

CUSTOMER’S OPINIONS THIS IS THE BASIC PART OF OUR PROJECT. WE COMPLITE IT WITH THE HELP OF QUESTIONNAIR. LETS TAKE A LOOKS ON SOME QUESTIONS.

Q-CUSTOMER’S AGE : 

Q-CUSTOMER’S AGE

Q-CUSTOMER’S OCCUPATION : 

Q-CUSTOMER’S OCCUPATION

Q-WHICH MERCHANDISE DO CUSTOMER SHOPE : 

Q-WHICH MERCHANDISE DO CUSTOMER SHOPE

Q-REASONS CONVINCE CUSTOMER TO COMEBACK : 

Q-REASONS CONVINCE CUSTOMER TO COMEBACK

Q-BEHAVIOR OF SALES STAFFS : 

Q-BEHAVIOR OF SALES STAFFS

CUSTOMERS FEEDBACK : 

CUSTOMERS FEEDBACK Sometimes confusion about offers. Customers get confuse about the way of the sections. Lack of parking place. Lack of advertisement. Customer face size problems.

THANK YOU TO GIVEN USYOUR PRECIOUS TIME : 

THANK YOU TO GIVEN USYOUR PRECIOUS TIME PREPAIRED BY:VIKASH KUMAR (itsveeken@gmail.com)