2010 HBO CHAPTER 2-A

Emotional Intelligence : 

Emotional Intelligence “Emotional Intelligence Sets Apart Good Leaders”

What is Intelligence? : 

What is Intelligence? Typically focused on analytical reasoning verbal skills spatial ability attention memory judgement

One Definition : 

One Definition Individuals differ from one another in their ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning, to overcome obstacles by taking thought… Concepts of intelligence are attempts to clarify and organize this complex set of phenomena. Neisser et al, 1996.

IQ : 

IQ A weak predictor for achievement job performance success overall success, wealth, & happiness Accounts for a major component of employment success according to numbers of studies covering career success; maybe as much as 20-25%.

More potent predictors of career success were (MAM) : 

More potent predictors of career success were (MAM) manage own emotions Ability to handle frustrations manage own social skills

How do we view emotions? : 

How do we view emotions? chaotic haphazard superfluous incompatible with reason disorganized largely visceral resulting from the lack of effective adjustment In the 1940's

How do we view emotions? : 

How do we view emotions? more recently Arouse, sustain, direct activity Part of the total economy of living organisms Not in opposition to intelligence Themselves a higher order of intelligence

There is aBiological Purpose for Emotion (SPP) : 

There is aBiological Purpose for Emotion (SPP) 1. Signaling function (that we might take action) 2. Promote unique, stereotypical patterns of physiological change 3. Provide strong impulse to take action

What is Emotional Intelligence (EI)? : 

What is Emotional Intelligence (EI)? The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

1. Self-awareness : 

1. Self-awareness

The Competency Framework : 

The Competency Framework

Emotional development : 

Emotional development We develop external strategies first Then we develop social strategies The more strategies the better Managing one’s own emotions

1. Self-Awareness : 

1. Self-Awareness People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions. Self-awareness

2. Self-Management : 

2. Self-Management

A. Managing one’s own emotions : 

A. Managing one’s own emotions EI is like a smoke alarm--we’re not good at influencing whether a particular emotion will arise. EI tells us something is arising.

Out of control emotions : 

Out of control emotions CAUSES: Impair reasoning (even smart people sometimes act stupidly) chronic emotional problems (e.g., clinical depression or chronic anxiety or hostility) Managing one’s own emotions

B. Using emotions to maximize intellectual processing and decision making : 

B. Using emotions to maximize intellectual processing and decision making As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes (e.g., you give your best in your job for your family’s future.) Mayer and Salovey, 1995

3. Social Awareness : 

3. Social Awareness

empathy : 

empathy the ability to recognize another’s emotional state, which is very similar to what you are experiencing.

Developing empathy links to: (PIE) : 

Developing empathy links to: (PIE) Better performance in your field Greater interpersonal sensitivity Greater Emotional stability Developing empathy

4. Social Skills : 

4. Social Skills

The subtle and complex abilities which underlie people skills (APE) : 

The subtle and complex abilities which underlie people skills (APE) attuned to others’ emotions Promoting comfort in others through the proper use of rules & policies emotional display to establish a sense of rapport The art of social relationships--managing emotions in others