OCT 2011 EQ

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Emotional Intelligence:

Emotional Intelligence “Emotional Intelligence Sets Apart Good Leaders” INTRASPEC MANAGEMENT CONSULTANCY Published in www.pinoybisniz.com

What is Intelligence?:

What is Intelligence? Typically focused on analytical reasoning verbal skills spatial ability attention memory judgement

One Definition:

One Definition Individuals differ from one another in their ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning, to overcome obstacles by taking thought… Concepts of intelligence are attempts to clarify and organize this complex set of phenomena . Neisser et al, 1996.

IQ:

IQ A weak predictor for achievement job performance success overall success, wealth, & happiness Accounts for a major component of employment success according to numbers of studies covering career success; maybe as much as 20-25%.

More potent predictors of career success were:

More potent predictors of career success were Ability to handle frustrations manage own emotions manage own social skills

How do we view emotions?:

How do we view emotions? chaotic haphazard superfluous incompatible with reason disorganized largely visceral resulting from the lack of effective adjustment 1940's

How do we view emotions?:

How do we view emotions? more recently Arouse, sustain, direct activity Part of the total economy of living organisms Not in opposition to intelligence Themselves a higher order of intelligence

There is a Biological Purpose for Emotion:

There is a Biological Purpose for Emotion Signaling function (that we might take action) Promote unique, stereotypical patterns of physiological change Provide strong impulse to take action

What is Emotional Intelligence (EI)?:

What is Emotional Intelligence (EI)? The capacity for recognizing our own feelings and those of others , for motivating ourselves , and for managing emotions well in ourselves and in our relationships.

The Competency Framework:

The Competency Framework Self- Awareness Social Awareness Self- Management Social Skills Emotional Self-Awareness Accurate Self-Assessment Self-Confidence Empathy Organizational Awareness Service Orientation Self-Control Trustworthiness Conscientiousness Adaptability Achievement Orientation Initiative Developing Others Leadership Influence Communication Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration

Emotional development:

Emotional development We develop external strategies first Then we develop social strategies The more strategies the better Managing one’s own emotions Self- Awareness Social Awareness Self- Management Social Skills

1. Self-awareness:

1. Self-awareness Self- Awareness Social Awareness Self- Management Social Skills

1. Self-Awareness:

1. Self-Awareness The inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions.

2. Self-Management:

2. Self-Management INTRASPEC MANAGEMENT CONSULTANCY jovito_intraspec@yahoo.com Self- Awareness Social Awareness Self- Management Social Skills

A. Managing one’s own emotions:

A. Managing one’s own emotions EI is like a smoke alarm --we’re not good at influencing whether a particular emotion will arise. EI tells us something is arising. We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the behaviors which may arise.

Out of control emotions:

Out of control emotions Impair reasoning (even smart people sometimes act stupidly) May increase the likelihood that chronic emotional problems will result, (e.g., clinical depression or chronic anxiety or hostility) INTRASPEC MANAGEMENT CONSULTANCY jovito_intraspec@yahoo.com Managing one’s own emotions

B. Using emotions to maximize intellectual processing and decision making:

B. Using emotions to maximize intellectual processing and decision making As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes (e.g., you give your best in your job for your family’s future.) Mayer and Salovey, 1995

3. Social Awareness:

3. Social Awareness Self- Awareness Social Awareness Self- Management Social Skills

Developing empathy:

Developing empathy Empathy is the ability to recognize another’s emotional state , which is very similar to what you are experiencing .

Developing empathy links to:

Developing empathy links to Greater emotional stability Greater interpersonal sensitivity Better performance in your field Developing empathy

4. Social Skills:

4. Social Skills Self- Awareness Social Awareness Self- Management Social Skills

The art of social relationships--managing emotions in others:

The art of social relationships--managing emotions in others To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader . One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others.

The subtle and complex abilities which underlie people skills:

The subtle and complex abilities which underlie people skills Being attuned to others’ emotions Promoting comfort in others through the proper use of rules & policies Using own emotional display to establish a sense of rapport

The development of EI:

The development of EI A genetic contribution is likely They are not destiny (timidity) Early expression of emotion by parents helps learning Early abuse hinders learning Poor ability to read others’ emotion may lead to the development of poor social skills.

Importance of EI to Organizations, too:

Importance of EI to Organizations, too 50% of work satisfaction is determined by the relationship a worker has with… his/her boss. EI is a prerequisite for effective leadership across borders. Requires a high level of self-mastery and people skills; ability to put yourself into the positions of others.

Importance of EI in Organizations:

Importance of EI in Organizations The higher you go, the more EI matters--the more SOCIAL COMPETENCE matters

Thank you!:

Thank you! This presentation is published at www.pinoybisniz.com

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