Defining your operating model:
Defining your operating model Operating model : targeted level of business process integration and business process standarization for how you want to deliver goods and services to customers . It stablishes the design parameters for a digitized platform that can enable future business opportunities . Integration : provides data access across a business to enable end-to-end processes or a single face to customers . For example – UPS package delivery system Standarization : reduces variation in business processes to increase quality , efficiency , and predictability in customer interactions and backoffice operations . For example – Cemex platform
Operating model options:
Operating model options Business Process Integration Business Process Standarization
Deploying operating models at different organizational levels:
Deploying operating models at different organizational levels Insurance , Corporate Wholesale Bank Asset Mgmt. Corporate Inv Banking Bankwide Treasury Cash Mgmt. Insurance Corporate / Wholesale banking Retail banking Credit Card Branches Mutual funds Auto Loans
In conclusion… When defining your operating model::
In conclusion … When defining your operating model : Specify one OM for each level in your firm Drive the choice of OM by how you want to profit and grow Make the OM language part of your daily conversations Involve IT in the OM decision Indentify who will be accounted for designing and building a digitized platform Assume business processes must be different Ignore real differences Underestimate the task Make the OM decision lightly Think the OM only affects IT Do Don´t