CRM

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SAP CRM OVERVIEW:

SAP CRM OVERVIEW www.sryitsolutions.com USA:  +1-319-804-4998 India:+91-9948030675 Email id: sryitsolutions@gmail.com

SOLUTION OVERVIEW(INTRODUCTION)::

Getting to know my SAP CRM my SAP CRM – The complete solution CRM architecture & Component integration Key capabilities of my SAP CRM Channels of interaction Careers @ my SAP CRM 2007 SOLUTION OVERVIEW(INTRODUCTION):

BASE CUSTOMIZATION/MASTER DATA (SAP CRM7.0 & SAP ECC 6.0):

BASE CUSTOMIZATION/MASTER DATA (SAP CRM7.0 & SAP ECC 6.0) Overview of CRM Server Technology Account Management (Business Partner master) Product master Organization management Transactions processing Items Categories Activity management Partner processing Status Profile Actions Pricing fundamentals (ECC 6.0)

CRM 7.0 WEB UI CONFIGURATION::

Interface Overview IC Business Role Navigation bar Profile Logical Links Layout Profile Technical Profile Component Workbench CRM 7.0 WEB UI CONFIGURATION:

MARKETING::

MARKETING: Introduction Marketing planning & Campaign management Marketing Calendar Marketing Analytics Segmentation of business partners Segment builder tool Personalized mail forms External list management Product Proposal Lead Management

SALES::

SALES: The Sales cycle Opportunity Management Copying control Process in Quotation and Order Management Quotation Management Order Management Visit Planning Contract Management Status Management transactions processing Partner processing Special Functions in Quotation and Order Management

SERVICE::

Overview of CRM Service Installed Base Management and Individual Objects Service Agreements and Service Contracts Service Plans Service Order Management Product Service Letters Complaints and Returns Management SERVICE:

E-COMMERCE (INTERNET SALES)::

Introduction B2B and B2c scenarios Product catalog Product proposals Top n products Cross selling Up selling Down selling E-COMMERCE (INTERNET SALES):

Offered Other Modules: :

SAP: SAP BPC, BASIS,ABAP, BO, ADMIN, FICO, MDM,CRM TRAINING,HANA TRAININGFSCM,IS UTILITIESBO DATA SERVICES, APO………. DWH: AB INITIO TRAINING,AJAX TRAINING, INFORMATICA TRAINING, DATA STAGE TRAINING, HANDOOP TRAINING, WEBSPHERE TRAINING. Offered Other Modules:

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Contact us for more details and Session Schedules at USA :   +1-319-804-4998 India:+91-9948030675 Email : sryitsolutions@gmail.com Web : www.sryitsolutions.com

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