customer service interview: moreno dental

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Moreno Dental : 

Moreno Dental DENTISTRY WITH A CARING TOUCH “We pledge and guarantee that we will always do our very best to serve you.”

Mission : 

Mission Respect for patients and their time Highly trained, professional staff Friendly service Gentle, caring atmosphere

How Important are Basic Communication Skills? : 

How Important are Basic Communication Skills? Moreno Dental emphasizes: Empathy Understanding Politeness Respect Clear communication

Challenges in Customer Service : 

Challenges in Customer Service Communication with patients Ensuring treatment and billing is clear Communication with insurance companies Asking the right questions

Serving Displeased Patients : 

Serving Displeased Patients Maintain open environment Listen carefully Evaluate fairly

Customer Service Theory vs. Real World Experience : 

Customer Service Theory vs. Real World Experience Have goals and policies Be flexible Use discretion Find balance

Patient Satisfaction : 

Patient Satisfaction 40-50 patients served daily 80% patients are returning patients

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