Group # 05 : Group # 05 S.Goher Ali Shah S.Tahir Ali
M.Nisar Khan 2 EMOTIONAL INTELLIGENCE : EMOTIONAL INTELLIGENCE WHAT IS EMOTIONAL INTELLIGENCE? : WHAT IS EMOTIONAL INTELLIGENCE? Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions
Goleman define the emotional intelligence as:
"Emotional intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships." ACADEMIC DEFINITION AND HISTORY : ACADEMIC DEFINITION AND HISTORY In 1985 Wayne Leon Payne wrote a doctoral dissertation which included the term "emotional intelligence" in the title.
In 1990 the work of two American university professors, John Mayer and Peter Salovey, was published in two academic journal articles.
1995 Goleman's book came out under the title "Emotional Intelligence.” EMOTIONAL INTELLIGENCE/LEADERSHIP COMPETENCIES: : EMOTIONAL INTELLIGENCE/LEADERSHIP COMPETENCIES: Personal Competence : Personal Competence Self-Awareness
Motivation Self-Awareness : Self-Awareness Personal Competence
Emotional Awareness Accurate Self-Assessment Self-Confidence
Motivation Self-Management : Self-Management Personal Competence
Self Management Self-Awareness
Self Control Emotional Awareness
Innovation Motivation Motivation : Motivation Motivation Self-Awareness
Achievement Drive Emotional Awareness
Innovation Social Competence : Social Competence Empathy
Social Skills Empathy : Empathy Social Competence
Empathy Understanding Others
Social Skills Social Skills : Social Skills Social Competence
Empathy Social Skills
Understand Others Influence
Developing Others Communication
Service Orientation Conflict Management
Leveraging Diversity Leadership
Political Awareness Change Catalyst
Team Capabilities Emotional Intelligence Map : Emotional Intelligence Map Self-Awareness Empathy
Emotional Awareness Understand Others
Accurate Self-Assessment Developing Others
Self-Confidence Service Orientation
Self Management Leveraging Diversity
Self Control Political Awareness
Trustworthiness Social Skills
Innovation Conflict Management
Achievement Drive Change Catalyst
Commitment Building Bonds
Initiative Collaboration & Cooperation
Optimism Team Capabilities DIMENSIONS OF EMOTIONAL INTELLIGENCE: : DIMENSIONS OF EMOTIONAL INTELLIGENCE: Emotional Recognition and Expression
Emotional Control. 1. EMOTIONAL RECOGNITION & EXPRESSION : 1. EMOTIONAL RECOGNITION & EXPRESSION Self-Awareness
Find it easy to talk about their feelings with others
Others can easily tell how they are feeling
Can describe their feelings on an issue
Have little trouble finding the right words to express how they feel 2. UNDERSTANDING EMOTIONS : 2. UNDERSTANDING EMOTIONS Ability to perceive
Readily understand the reasons why they have upset someone
Can pick up on the emotional tone of a group situation 3. DECISION MAKING : 3. DECISION MAKING Attend to their feelings on a matter when making important decisions
Weigh up how they feel about solutions to problems 4. MANAGING EMOTIONS : 4. MANAGING EMOTIONS Intervene in an effective way when others get ‘worked up’
Overcome conflict with others by influencing their moods and emotions
When stressed, or anxious, or angry can remain focused on what they are doing 5. EMOTIONAL CONTROL : 5. EMOTIONAL CONTROL Overcome anger by thinking through what’s causing it
Find it easy to concentrate on a task when really excited about something
Can be upset and still think clearly
When anxious still remain focused on what they are doing LEADERSHIP SKILLS & EMOTIONAL INTELLIGENCE : LEADERSHIP SKILLS & EMOTIONAL INTELLIGENCE Participative Management
Putting People at Ease
Balance Between Personal Life and Work
Straightforwardness and Composure
Building and Mending Relationships
Doing Whatever it Takes
Confronting Problem Employees
Change Management Check Your EQ Level : Check Your EQ Level If any body want to check your EQ level so it is very easy to check it through using variety of
EQ tests software
MB Emotional Quotient Test 1.0 (free download link; http://www.softpedia.com/progDownload/MB-Emotional-Quotient-Test-Download-105386.html EQ TEST QUESTIONS : EQ TEST QUESTIONS Do you maintain contact when talking to most people? Or are you quick to answer your cell phone–and easily distracted by things having nothing to do with the conversation?
Are you comfortable with pauses? Do you feel at ease when no one is speaking? Or if something in the conversation strikes an emotional nerve, is that okay?
Do you sense when someone feels troubled before being told? Can you walk into a meeting and immediately tell who may be upset?
Do you judge or criticize some of your emotions or feelings?
Do you pay attention to your gut feelings when making important decisions? Would you do or not do something that seemed logical because you have a contradictory feeling? EQ TEST QUESTIONS : EQ TEST QUESTIONS Do you immediately notice when you become stressed?
Do you know how to quickly and dependably reduce stress to a comfortable level?
Do you easily laugh, play or kid around with others? Do you use humor to negotiate differences or rough spots?
Can you easily face up to differences? Or do disagreements with colleagues, friends or loved ones feel threatening? HOW DO YOU MEASURES EMOTIONAL INTELLIGENCE : HOW DO YOU MEASURES EMOTIONAL INTELLIGENCE Criterion-report Scale (Ability Testing)
Self-judgment Scale MEASURING EMOTIONAL INTELLIGENCE : MEASURING EMOTIONAL INTELLIGENCE “In regard to measuring emotional intelligence – I am a great believer that criterion-report (that is, ability testing) is the only adequate method to employ. Intelligence is ability, and is directly measured only by having people answer questions and evaluating the correctness of those answers.” --John D. Mayer Reuven Bar-On’s EQ-i: : Reuven Bar-On’s EQ-i: According to Bar-On,
“Emotional intelligence is an array of no cognitive capabilities, competencies, and skills that influence one’s ability to succeed in coping with environmental demands and pressures.” Multifactor Emotional Intelligence Scale (MEIS) : Multifactor Emotional Intelligence Scale (MEIS) An ability-based test in which test-takers perform tasks designed to assess their ability to perceive, identify, understand, and utilize emotions. Seligman Attribution Style Questionnaire (SASQ) : Seligman Attribution Style Questionnaire (SASQ) The SASQ measures optimism and pessimism Emotional Competence Inventory (ECI) : Emotional Competence Inventory (ECI) Based on an older instrument known as the Self-Assessment Questionnaire, the ECI involves having people who know the individual offer ratings of that person’s abilities on a number of different emotional competencies. RAISE YOUR (EQ) : RAISE YOUR (EQ) Increases self-awareness and the ability to ‘read’ non verbal cues to understand and meet the emotional needs and motivations of others.
Engenders trust, connection and influence in relationships.
Builds interior power as it stimulates motivation and initiative.
Creates an internal climate ripe for innovation. IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS : IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS Due to down sizing of fortunate circumstances it is difficult to retain good employees specially highly skilled.
Effective bosses are those who have the ability to sense how their employees begin to feel about their work situation.
They manage their own emotions. IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS : IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS Employee recruitment and retention
Development of talent
Employee commitment, morale, and health
Quality of service
Client or student outcomes Why Should You Know About EI? : Why Should You Know About EI? 70% of the reasons for losing clients/customers are EI-related:
Poorly handled complaints.
Didn’t go the extra mile.
Lack of human connection. 4 WAYS TO DEVELOP EQ IN YOUR ORGANIZATION : 4 WAYS TO DEVELOP EQ IN YOUR ORGANIZATION One to two day’s interpretative workshop based on the use of the Emotional Intelligence Profile EQ Map behavioral change model. Follow-up coaching sessions available in person or via phone.
Customer on-site coaching and development for specific work groups or teams through individual or 360 assessments and coaching sessions.
Individual or small group developmental in person/tele-coaching based inventory.
Consult and partner with organization to create an emotional intelligent Culture of Influence Quotation : Quotation Those who ask questions are fool for five minutes
Those who can’t ask question are fool forever.