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Edit Comment Close Premium member Presentation Transcript Group # 05 : Group # 05 S.Goher Ali Shah S.Tahir Ali Tehmina Hameed M.Usman Ali Tahreem Batool M.Nisar Khan 2 EMOTIONAL INTELLIGENCE : EMOTIONAL INTELLIGENCE WHAT IS EMOTIONAL INTELLIGENCE? : WHAT IS EMOTIONAL INTELLIGENCE? Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions Goleman define the emotional intelligence as: "Emotional intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships." ACADEMIC DEFINITION AND HISTORY : ACADEMIC DEFINITION AND HISTORY In 1985 Wayne Leon Payne wrote a doctoral dissertation which included the term "emotional intelligence" in the title. In 1990 the work of two American university professors, John Mayer and Peter Salovey, was published in two academic journal articles. 1995 Goleman's book came out under the title "Emotional Intelligence.” EMOTIONAL INTELLIGENCE/LEADERSHIP COMPETENCIES: : EMOTIONAL INTELLIGENCE/LEADERSHIP COMPETENCIES: Personal Competence : Personal Competence Self-Awareness Self-Management Motivation Self-Awareness : Self-Awareness Personal Competence Self-Awareness Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Management Motivation Self-Management : Self-Management Personal Competence Self Management Self-Awareness Self Control Emotional Awareness Trustworthiness Self-Assessment Conscientiousness Self-Confidence Adaptability Innovation Motivation Motivation : Motivation Motivation Self-Awareness Achievement Drive Emotional Awareness Commitment Self-Assessment Initiative Self-Confidence Optimism Self Management Self Control Trustworthiness Conscientiousness Adaptability Innovation Social Competence : Social Competence Empathy Social Skills Empathy : Empathy Social Competence Empathy Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Social Skills Social Skills : Social Skills Social Competence Empathy Social Skills Understand Others Influence Developing Others Communication Service Orientation Conflict Management Leveraging Diversity Leadership Political Awareness Change Catalyst Building Bonds Collaboration/Cooperation Team Capabilities Emotional Intelligence Map : Emotional Intelligence Map Self-Awareness Empathy Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Self-Confidence Service Orientation Self Management Leveraging Diversity Self Control Political Awareness Trustworthiness Social Skills Conscientiousness Influence Adaptability Communication Innovation Conflict Management Motivation Leadership Achievement Drive Change Catalyst Commitment Building Bonds Initiative Collaboration & Cooperation Optimism Team Capabilities DIMENSIONS OF EMOTIONAL INTELLIGENCE: : DIMENSIONS OF EMOTIONAL INTELLIGENCE: Emotional Recognition and Expression Understanding Emotions Decision Making Emotional Management Emotional Control. 1. EMOTIONAL RECOGNITION & EXPRESSION : 1. EMOTIONAL RECOGNITION & EXPRESSION Self-Awareness Find it easy to talk about their feelings with others Others can easily tell how they are feeling Can describe their feelings on an issue Have little trouble finding the right words to express how they feel 2. UNDERSTANDING EMOTIONS : 2. UNDERSTANDING EMOTIONS Ability to perceive Readily understand the reasons why they have upset someone Can pick up on the emotional tone of a group situation 3. DECISION MAKING : 3. DECISION MAKING Attend to their feelings on a matter when making important decisions Weigh up how they feel about solutions to problems 4. MANAGING EMOTIONS : 4. MANAGING EMOTIONS Intervene in an effective way when others get ‘worked up’ Overcome conflict with others by influencing their moods and emotions When stressed, or anxious, or angry can remain focused on what they are doing 5. EMOTIONAL CONTROL : 5. EMOTIONAL CONTROL Overcome anger by thinking through what’s causing it Find it easy to concentrate on a task when really excited about something Can be upset and still think clearly When anxious still remain focused on what they are doing LEADERSHIP SKILLS & EMOTIONAL INTELLIGENCE : LEADERSHIP SKILLS & EMOTIONAL INTELLIGENCE Participative Management Putting People at Ease Self-Awareness Balance Between Personal Life and Work Straightforwardness and Composure Building and Mending Relationships Doing Whatever it Takes Decisiveness Confronting Problem Employees Change Management Check Your EQ Level : Check Your EQ Level If any body want to check your EQ level so it is very easy to check it through using variety of EQ tests EQ tests software MB Emotional Quotient Test 1.0 (free download link; http://www.softpedia.com/progDownload/MB-Emotional-Quotient-Test-Download-105386.html EQ TEST QUESTIONS : EQ TEST QUESTIONS Do you maintain contact when talking to most people? Or are you quick to answer your cell phone–and easily distracted by things having nothing to do with the conversation? Are you comfortable with pauses? Do you feel at ease when no one is speaking? Or if something in the conversation strikes an emotional nerve, is that okay? Do you sense when someone feels troubled before being told? Can you walk into a meeting and immediately tell who may be upset? Do you judge or criticize some of your emotions or feelings? Do you pay attention to your gut feelings when making important decisions? Would you do or not do something that seemed logical because you have a contradictory feeling? EQ TEST QUESTIONS : EQ TEST QUESTIONS Do you immediately notice when you become stressed? Do you know how to quickly and dependably reduce stress to a comfortable level? Do you easily laugh, play or kid around with others? Do you use humor to negotiate differences or rough spots? Can you easily face up to differences? Or do disagreements with colleagues, friends or loved ones feel threatening? HOW DO YOU MEASURES EMOTIONAL INTELLIGENCE : HOW DO YOU MEASURES EMOTIONAL INTELLIGENCE Criterion-report Scale (Ability Testing) Self-judgment Scale MEASURING EMOTIONAL INTELLIGENCE : MEASURING EMOTIONAL INTELLIGENCE “In regard to measuring emotional intelligence – I am a great believer that criterion-report (that is, ability testing) is the only adequate method to employ. Intelligence is ability, and is directly measured only by having people answer questions and evaluating the correctness of those answers.” --John D. Mayer Reuven Bar-On’s EQ-i: : Reuven Bar-On’s EQ-i: According to Bar-On, “Emotional intelligence is an array of no cognitive capabilities, competencies, and skills that influence one’s ability to succeed in coping with environmental demands and pressures.” Multifactor Emotional Intelligence Scale (MEIS) : Multifactor Emotional Intelligence Scale (MEIS) An ability-based test in which test-takers perform tasks designed to assess their ability to perceive, identify, understand, and utilize emotions. Seligman Attribution Style Questionnaire (SASQ) : Seligman Attribution Style Questionnaire (SASQ) The SASQ measures optimism and pessimism Emotional Competence Inventory (ECI) : Emotional Competence Inventory (ECI) Based on an older instrument known as the Self-Assessment Questionnaire, the ECI involves having people who know the individual offer ratings of that person’s abilities on a number of different emotional competencies. RAISE YOUR (EQ) : RAISE YOUR (EQ) Increases self-awareness and the ability to ‘read’ non verbal cues to understand and meet the emotional needs and motivations of others. Engenders trust, connection and influence in relationships. Builds interior power as it stimulates motivation and initiative. Creates an internal climate ripe for innovation. IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS : IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS Due to down sizing of fortunate circumstances it is difficult to retain good employees specially highly skilled. Effective bosses are those who have the ability to sense how their employees begin to feel about their work situation. They manage their own emotions. IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS : IMPACT OF EI ON ORGANIZATIONAL EFFECTIVENESS Employee recruitment and retention Development of talent Teamwork Employee commitment, morale, and health Innovation Productivity Efficiency Sales Revenues Quality of service Customer loyalty Client or student outcomes Why Should You Know About EI? : Why Should You Know About EI? 70% of the reasons for losing clients/customers are EI-related: Poor service. Poorly handled complaints. Unpleasant interactions. Didn’t go the extra mile. No follow-up. Lack of human connection. 4 WAYS TO DEVELOP EQ IN YOUR ORGANIZATION : 4 WAYS TO DEVELOP EQ IN YOUR ORGANIZATION One to two day’s interpretative workshop based on the use of the Emotional Intelligence Profile EQ Map behavioral change model. Follow-up coaching sessions available in person or via phone. Customer on-site coaching and development for specific work groups or teams through individual or 360 assessments and coaching sessions. Individual or small group developmental in person/tele-coaching based inventory. Consult and partner with organization to create an emotional intelligent Culture of Influence Quotation : Quotation Those who ask questions are fool for five minutes but Those who can’t ask question are fool forever. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.