Secret Customer Intelligence

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In this video, I discuss the secret customer intelligence that can  More

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 (6 month(s) ago)  
For more GoMobo Power Webinar Videos, visit http://gomobo.com/Restaurants/Resources.aspx

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 (6 month(s) ago)  
Are you a restaurant marketing executive who wants to utilize customer intelligence to better profile, retain, and replicate high-value customers? The GoMobo Customer Intelligence Cycle is for you. Email me your #1 customer intelligence-related question at noah|at|gomobo.com

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Added: April 30, 2009 This Presentation is Public 
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Presentation Transcript

Slide 1:Secret Customer Intelligence Driving Same Store Sales Growth Noah N. Glass CEO, GoMobo Online Ordering


Slide 2:“GoMobo’s comprehensive online and mobile ordering system is the best on the market.” Jonathan Feld – SUBWAY® Chairman, FAFT Market 1


Slide 3:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Order ? ? ? ? ? ? ? ? Pay ? ? ? ? ? ?


Slide 6:“Know Your Customer Inside and Out” Julia Stewart of DineEquity, 4.22.09 Menu Research and Development Future Store Site Selection Customer Lifetime Value


Slide 7:Sources of Customer Intelligence Focus Groups Feedback Forms Trial and Error


Slide 8:How Online Ordering Works


Slide 10:Who are your top 20%? Where are they?


Slide 12:Where? What? When? Why? Who?


Slide 13:Profile Retain Replicate


Slide 15:What is the #1 question you would like to answer with customer intelligence? Please take a minute now and email your question to me at noah|at|gomobo.com