tipping point leadership

Tipping Point leadership Harvard business review: 

Tipping Point leadership Harvard business review by W.Chan Kim and Renee Mauborgne

Theory of Tipping points In any organization, once the beliefs and energies of a critical mass of people are engaged, conversion to a new idea will spread like an epidemic.: 

Theory of Ti pping points In any organization, once the beliefs and energies of a critical mass of people are engaged, conversion to a new idea will spread like an epidemic.

William Bratton The Policy reformer : 

William Bratton The Policy reformer 1977-1982 – Lieutenant Boston Police district 4 1983-1986 – Superintendent, Massachusetts Bay Transit Authority 1986-1990 – Superintendent, Boston Metropolitan Police ("The Mets") 1990-1992 - Chief of police New York Transit Police 1994-1996 - Commissioner New York Police Department

Slide 4: 

Hurdles for high performance Status quo Limited resources Demotivated staff Opposition from powerful vested interests

Bratton’s way : 

Bratton’s way

Break through the cognitive hurdle: 

Break through the cognitive hurdle Putting managers face to face in operational problems Reality cannot be evaded Poor performance can be seen but not only heard Ex Bratton’ changed policy in NYTP Use of Subways for travelling MBTP (Massachusetts Bay Transit Authority) - New cars purchase

Side stepping the resource hurdle: 

Side stepping the resource hurdle Efficient resource utilization Not demanding extra Using at right places New York narcotics unit Change in schedules (focus on weekends) Modus Operandi Increased numbers (had only 5% staffing) New York Transit police Monitored crime rates at all subways Enhanced strengths at required few tolls Employed non uniform cops for monitoring Bust buses to reduce arrest processing time

Motivational hurdle: 

Motivational hurdle Internalizing need for change Common practices- Reforming incentives throughout organization Time taking Expensive Bratton s way of Signaling key influencers identifying the kingpins to topple all Introduced semi-weekly strategy meetings Participants were commanders who control 200 to 400 officers Senior staff Three star chiefs Deputy commissioners Borough chiefs Gave birth to culture of performance Able to set attainable goals

Political hurdle: 

Political hurdle Importance of understanding the plotting and politics involved in pushing through change Fight to protect their position Need for a respected senior in the top team Miami’s police commissioner – John Timoney Reporting system City court against the zero-tolerance policy Bratton’s alliance with the mayor and New York Times

Conclusion: 

Conclusion Unique leader If not personality, formula helps Managers who wish to turn their company and have limited resources and time should take note THANK YOU Presented by: Fenella Andrade Masters in European Studies and Management (MESM) 2010-2012 Manipal Centre for European Studies Manipal University, Karnataka, India