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Premium member Presentation Transcript INDUCTION PROGRAM : INDUCTION PROGRAM INDUCT NEW STAFF INDUCTION : INDUCTION HOW TO EFFECTIVELY INDUCT NEW STAFF WHAT IS INDUCTION : Arrangements made by or on behalf of the management to familiarize the new employee with the working organization, welfare and safety matters, general conditions of employment and the work of the departments in which he is to be employed. It is a continuous process starting from the first contact with the employer. 2 TYPES OF ORIENTATION General Organization Orientation Departmental Orientation – Brief explanation of duties & responsibilities HR Objective 4 OBJECTIVE : OBJECTIVE OBJECTIVE To help new staff first impressions positive, that he/she belong in the company, feel welcome and supported; To gain a positive perception in the local workplace; To assists & understand the culture and values; To potentially retaining staff longer; To Improve staff efficiency, work standards, revenue and profits; To Improve staff morale PROJECT OVERVIEW : PROJECT OVERVIEW ORIENTATION BOOKLET CONSISTS OF THE FOLLOWING: Introduction Explain Work Schedule Explain Attendance Requirements Explain General Rules Explain Training Program Meal Explain Relation of Work to Others Explain Importance of Job Quality /Quantity of Work Safety Explain Pay Policies Explain benefits Disciplinary Procedures Review Position Description INDUSTION PROGRAMMES : INDUSTION PROGRAMMES EFFECTIVENESS OF INDUSTION PROGRAMMES The effectiveness of induction can be measured by measuring labour turnover in three specific ways. These are: The survival curve, which measures an employer's ability to retain its entrants. It shows employee wastage as a curve which can be divided into the induction crisis, differential transit and settled connection. The labour turnover and retention rates, which measure leavers as a proportion of the labour force, and the average length of service. The length of service distribution, which shows the employer's ability to build a stable team. Reference: Human Resource Management in the Hospitality Industry by Michael Boella and Steven Goss-Turner. Pp 101-104. STAFF INDUCTION : STAFF INDUCTION STEPS IN STAFF INDUCTION Manager greets trainee and welcomes them Manager checks the trainee's uniform Manager issues additional uniform items (apron, POS key or card, crumb scraper etc) Manager demonstrates how to punch in on time clock Trainee completes all new hire paperwork Manager reviews Employee Handbook Manager reviews Employee Safety Manual Manager reviews company's Sexual Harassment policies. Manager reviews appropriate job descriptions Manager reviews company mission statement and value statement Manager reviews rules for personnel (uniform, appearance, attendance, tardiness, scheduling procedures, paydays, meals, breaks, vacation policy, security for personal possessions, personal phone calls, accidents, side work, lost and found procedures, tip reporting, how walkouts are handled, pre-shift meetings, secret shopper reports, the importance of cleanliness and sanitation, how guest birthdays are handled, discipline and warning notices, emergency procedures, team work, and behaviour that will result in immediate termination). Trainee is given a tour (show around) Trainee attends pre-shift meeting Trainee follows a trainer during the shift Trainee eats training meal with manager Trainee takes orientation test Trainee punches out. STAFF INDUCTION : STAFF INDUCTION ORIENTATION CHECKLIST (Same Orientation Booklet but in details) Words of welcome History of the company Company culture Service philosophy of the company Organizational structure of the company Sexual Harassment policy Review of job descriptions, hours and days to work, job duties and responsibilities Rate of pay, pay policies, and periods Gratuities and tip reporting Employee benefits Break periods and meal hours Review of rules and conduct and employee handbook Unforeseen absences and tardiness Review of Equal Employment Opportunity Policy Fill out and sign W-4 Tour of operation and work unit Introduction to co-workers To whom to report, when, and where List of frequently called phone numbers Sanitation and safety procedures Performance evaluations and salary increases Career development and opportunities for promotion Progressive discipline Ground for termination Emergency situations STAFF INDUCTION : STAFF INDUCTION ORIENTATION CHECKLIST (Same Orientation Booklet but in details) Words of welcome History of the company Company culture Service philosophy of the company Organizational structure of the company Sexual Harassment policy Review of job descriptions, hours and days to work, job duties and responsibilities Rate of pay, pay policies, and periods Gratuities and tip reporting Employee benefits Break periods and meal hours Review of rules and conduct and employee handbook Unforeseen absences and tardiness Review of Equal Employment Opportunity Policy Fill out and sign W-4 Tour of operation and work unit Introduction to co-workers To whom to report, when, and where List of frequently called phone numbers Sanitation and safety procedures Performance evaluations and salary increases Career development and opportunities for promotion Progressive discipline Ground for termination Emergency situations EMPLOYEE INDUCTION : EMPLOYEE INDUCTION WHO SHOULD CONDUCT OR BE ACTIVELY INVOLVED IN AN EMPLOYEE INDUCTION: Members of HR To prepare a welcome letter to the new hire. A plain and simple letter welcoming the person to the organization. The contents should be brief with no reference to job responsibilities, instructions regarding tests or enclosed forms to be completed. To complete all prehire forms, set up any necessary files including payroll and benefits, employee handbook To schedule the new hire’s organizational orientation and communicate this information to the manager To plan, schedule and prepare departmental representation STAFF INDUCTION : STAFF INDUCTION B. Members of the management 1. New hie’s manager To inform members of the department the arrival of the new employee. Information to include start date, job responsibilities, a brief statement of the employee’s background, it should be friendly and informative. Needs to ensure that the new hire’s workstation or office is ready for his arrival Supply the employee with Agenda of the day, essential office supplies, map/floor plan, organizational and departmental charts, reading materials (procedures manual/SOP’s;, access Materials (keys, access passes, security codes), Food and Beverage Locations Introduce the new hire to others. These introductions should include individuals from the same department as well as employees in other units Familiarization with the office Discussion of topics such as: Departmental Responsibilities Interrelationship between the employee’s department and other departments Department Structure Departmental Culture Job Duties and Responsibilities Confidentiality Performance Expectations Hours of Work Meal and Break Periods Payroll Personal Telephone Calls and Personal Use of the Computer Reporting Relationships Vacation Scheduling Introduce a “buddy” system. The “buddy” is assigned to assist the new employee and will serve as a good role model or assign a “mentor”. The “mentor” is usually more experienced and who is able to help the new person learn about the job and the employer. The role of the mentor compared to a “buddy” is more extensive and long lasting than simply assisting the new employee. 2. Senior members from various departments To welcome the new employee Describe briefly the primary functions of the respective departments Discuss how each unit relates to the organization as a whole STAFF INDUCTION : STAFF INDUCTION C. Experts in Specific Topics Benefits expert, salary administrators, members of training and development to discuss growth opportunities Notes: 1. Diane Arthur (2000). Recruiting, Interviewing, Selecting & Orienting New Employees. (4th ed.). New York, USA: American Management Association 2. Margaret Dale (2000). A Manager’s Guide to Recruitment & Selection. (2nd ed.). 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