logging in or signing up 10B Wireless Troubleshooting E100997 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 53 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: May 31, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Slide1: Wireless TroubleshootingThis presentation Covers:: This presentation Covers: Wireless overview How to troubleshoot wireless issues Troubleshooting Issues : Troubleshooting Issues No wireless light Needs WEP key Unable to connect to wireless Unable to see wireless network Need to set up WEP Connected / Unable to browse No Lights on wireless adapter No Wireless Light : No Wireless Light Log into modem make sure wireless interface is enabled If not – Enable it If Yes – Possible causes : Firmware upgrade/ Bad Modem Needs WEP Key (NHD Standard) : Needs WEP Key (NHD Standard) WEP – Wired Equivalency Privacy The privacy protocol specified in IEEE 802.11 to provide wireless LAN users protection against casual eavesdropping. WEP refers to the intent to provide a privacy service to wireless LAN users similar to that provided by the physical security inherent in a wired LAN. Customer’s with a 64 bit encryption WEP = 10 digit home phone number SSID = Four zero’s Customer’s with a 128 bit encryption WEP = 10 digit home phone number followed by 16 Zero’s SSID = Last four digits of the customer ‘s MAC ID If neither work direct connect to modem log in an acquire the WEP key Unable To Connect To Wireless Network: Unable To Connect To Wireless Network Disable Firewalls & test Try to let Windows control the wireless settings & test Make sure DHCP/DNS is set to automatic Do Winsock Fix & test Reinstall wireless adapter software & test Switch USB ports & test (Windows XP) If none of the above work customer may have Spyware/ Viruses Unable To See Wireless Network: Unable To See Wireless Network Power cycle modem & refresh network list Check to see if there is a 2.4 GHZ cordless phone in range If there is a hard wired connection to modem log in and change wireless channel & test Change Network Name Need To Set up WEP : Need To Set up WEP You can do this two ways: Walk sub through the process Have sub enable remote access feature You want to change Channel, ESSID, and setup WEP Connected /Unable To Browse: Connected /Unable To Browse Disable firewalls & test Make sure DNS is set to automatic Do Winsock Fix & test Try pinging by IP address If none of the above work customer may have Spyware/ Viruses No Lights On Adapter : No Lights On Adapter Make sure device manager is picking up the device Try a new USB port If no light come – adapter may be bad Questions?: Questions? You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
10B Wireless Troubleshooting E100997 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 53 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: May 31, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Slide1: Wireless TroubleshootingThis presentation Covers:: This presentation Covers: Wireless overview How to troubleshoot wireless issues Troubleshooting Issues : Troubleshooting Issues No wireless light Needs WEP key Unable to connect to wireless Unable to see wireless network Need to set up WEP Connected / Unable to browse No Lights on wireless adapter No Wireless Light : No Wireless Light Log into modem make sure wireless interface is enabled If not – Enable it If Yes – Possible causes : Firmware upgrade/ Bad Modem Needs WEP Key (NHD Standard) : Needs WEP Key (NHD Standard) WEP – Wired Equivalency Privacy The privacy protocol specified in IEEE 802.11 to provide wireless LAN users protection against casual eavesdropping. WEP refers to the intent to provide a privacy service to wireless LAN users similar to that provided by the physical security inherent in a wired LAN. Customer’s with a 64 bit encryption WEP = 10 digit home phone number SSID = Four zero’s Customer’s with a 128 bit encryption WEP = 10 digit home phone number followed by 16 Zero’s SSID = Last four digits of the customer ‘s MAC ID If neither work direct connect to modem log in an acquire the WEP key Unable To Connect To Wireless Network: Unable To Connect To Wireless Network Disable Firewalls & test Try to let Windows control the wireless settings & test Make sure DHCP/DNS is set to automatic Do Winsock Fix & test Reinstall wireless adapter software & test Switch USB ports & test (Windows XP) If none of the above work customer may have Spyware/ Viruses Unable To See Wireless Network: Unable To See Wireless Network Power cycle modem & refresh network list Check to see if there is a 2.4 GHZ cordless phone in range If there is a hard wired connection to modem log in and change wireless channel & test Change Network Name Need To Set up WEP : Need To Set up WEP You can do this two ways: Walk sub through the process Have sub enable remote access feature You want to change Channel, ESSID, and setup WEP Connected /Unable To Browse: Connected /Unable To Browse Disable firewalls & test Make sure DNS is set to automatic Do Winsock Fix & test Try pinging by IP address If none of the above work customer may have Spyware/ Viruses No Lights On Adapter : No Lights On Adapter Make sure device manager is picking up the device Try a new USB port If no light come – adapter may be bad Questions?: Questions?